Learn how they used the nworks Management Pack (MP) to centralize monitoring of physical and VMware virtual infrastructures, reduce costs of implementing VMware monitoring, and give them the ability to receive performance metrics specific to the VMware virtual infrastructure. 

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 

Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . . 

Desktop virtualization—the replacement of physical desktops with virtualized versions hosted and delivered from the datacenter—not only allows you to equip your users more efficiently and cost-effectively; it enables a broad range of strategies for reducing cost, improving service and providing more agile support to the organization. 

Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise. 

In this edition of the SharePoint E-zine, you will explore how SharePoint 2007 reduces the complexity associated with document version control. 

VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. 

AVG Internet Security Business Edition is faster, smarter security that won’t slow businesses down. AVG Internet Security merges ground-breaking online threat prevention techniques with enhanced anti-virus and firewall technologies to deliver proactive protection that’s second to none. Download a trial version and use it free for the next 30 days. 

This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. 

As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. 

This Microsoft white paper will discuss in detail ten things you should probably know as you get familiar with the latest version of the Windows client; what's been improved, what to expect and how it differs, if much at all, to Vista. 

Increased adoption of VMware infrastructure and continued performance advances in hardware and software have driven the virtualization of Microsoft Exchange. This paper will detail experiments that demonstrate the efficient performance and scalability of Exchange when running inside a virtual machine on a VMware vSphere™ 4 environment.