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Optimize Multi-vendor Voice and Data Networks for Service Quality, Responsiveness, and Cost of Delivery by CA Technologies. August 2008 - (Free Research) Learn how CA Network and Voice Management solution improves the quality of service, reduces the impact of service disruptions and controls OPEX and CAPEX through better use of resources.  (WHITE PAPER) READ ABSTRACT |

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.  (WHITE PAPER) READ ABSTRACT |

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc. April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years.  (WHITE PAPER) READ ABSTRACT |

Is Your Network Ready for VoIP? by BlueCoat December 2008 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise.  (WHITE PAPER) READ ABSTRACT |

How to Accurately Detect and Correct Packet Loss by Silver Peak December 2010 - (Free Research) This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.  (WHITE PAPER) READ ABSTRACT |

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc. December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.  (WHITE PAPER) READ ABSTRACT |

Using Analytics to Measure Your Intranet by WebTrends (E-mail this company) April 2013 - (Free Research) Now more than ever, as employees expect a high level of social technology both outside and inside the workplace, internal social collaboration is critical to business success. Access this white paper to learn best practices for implementing a measurement strategy so that you can increase intranet usage, realize business value, and increase ROI.  (WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect August 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.  (WHITE PAPER) READ ABSTRACT |

Collaboration Services: Decision Criteria and 10 Questions to Ask Your Potential Collaboration Vendors by LogMeIn, Inc. April 2013 - (Free Research) This expert E-Guide from SearchUnifiedCommunications.com details the ten questions you should ask any potential collaboration vendor and offers a five-step process that will help you pick out the best products to create your collaboration architecture.  (EGUIDE) READ ABSTRACT |

Business Case for VoIP Readiness Assessment by Fluke Networks August 2009 - (Free Research) This white paper explains why it is essential to perform a readiness assessment both for initial VoIP deployment and also for expansion projects to avoid unplanned additional costs and deployment delays.  (WHITE PAPER) READ ABSTRACT |

Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya Inc. September 2005 - (Free Research) This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.  (WHITE PAPER) READ ABSTRACT |

The Enterprise Network Partner - Management and Transformation by Alcatel-Lucent November 2008 - (Free Research) This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses.  (WHITE PAPER) READ ABSTRACT |

CX-E - The Industry's Most Interoperable UC Solution by AVST (E-mail this company) August 2012 - (Free Research) Uncover details about the industry's most interoperable, private cloud unified communications (UC) platform that can help you solve your most critical UC business challenges with solutions for mobile, voice, business processes, and interoperability.  (WHITE PAPER) READ ABSTRACT |

The MPLS Network: A Future-Proof Engine for Voice-Data Convergence by MegaPath Inc. March 2010 - (Free Research) Voice and data on a single wire is an exciting network development. MPLS technology, which enables voice and data to be transported together on wide area networks (WANs), has matured to provide a platform for almost unimaginable communications and cloud computing possibilities. Learn more about MPLS by reading this white paper.  (WHITE PAPER) READ ABSTRACT |

Collaboration: RFP Technology Decisions Guide by SearchUnifiedCommunications.com May 2012 - (Free Research) Part two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process.  (EGUIDE) READ ABSTRACT |

RADVISION: Recipient of the 2008 North American Videoconferencing Infrastructure Systems Product Differentiation Innovation Award by RADVISION June 2008 - (Free Research) Frost & Sullivan presents the 2008 Product Differentiation Innovation Award in the videoconferencing infrastructure systems market to RADVISION.  (WHITE PAPER) READ ABSTRACT |

Transforming your Contact Center…”SIP-ly” Stated by AT&T Corp September 2011 - (Free Research) Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure.  (WHITE PAPER)

Plantronics UC Toolkit Adoption FAQ by Plantronics February 2011 - (Free Research) The Plantronics UC Toolkit, Adoption FAQ addresses the top questions IT organizations raise to help achieve maximum employee adoption of UC audio devices.  Included are responses to vital questions such as “How can I accelerate ongoing and increased adoption rates? How do I measure adoption success? What can I do to show success to management?”  (WHITE PAPER) READ ABSTRACT |

Maximize Your Collaboration Investment by Choosing the Right Services Approach by Cisco Systems, Inc. June 2010 - (Free Research) This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.  (ANALYST REPORT)

AmeriMerchant Video by Avaya September 2011 - (Free Research) This brief video details how one large company easily directs a large volume of phone calls on a daily basis using Avaya's unified communications system.  (VIDEOCAST) READ ABSTRACT |

Report – Benchmarks for UC TCO by ShoreTel January 2012 - (Free Research) Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution – enabling organizations to properly evaluate competing solutions. It aligns their final decision with business needs, while understanding the effects of future requirements and functionalities.  (ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Eliminating Information Silos with Unified Communications by Dell, Inc. February 2009 - (Free Research) In this presentation transcript, Blair Pleasant identifies the elements of unified communications and discusses how often the potential of these elements are limited because they are locked within information "silos." Read on to learn how to link all your communication elements and unlock the value of true business process integration.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Benefits of Segmenting Your Network Infrastructure by Avaya June 2011 - (Free Research) Uncover how a single, homogenous network can lead to vendor lock-in and learn how you can overcome it as this white paper discusses a new solution that enables network segmenting, leading to more clarity and better pricing.  (WHITE PAPER) READ ABSTRACT |

Getting the Foundation Right: Unified Communications by ShoreTel May 2009 - (Free Research) Check out this white paper to learn how to achieve UC and other next-generation benefits by building a strong foundation that encompasses a full palette of unified communications capabilities.  (WHITE PAPER) READ ABSTRACT |

Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition by ShoreTel May 2009 - (Free Research) ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP.  (ARTICLE) READ ABSTRACT |

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