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Weighing your call center hosting options by inContact December 17, 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.  (PODCAST) READ ABSTRACT |

Tough Test, Top Score: High Praise for Quantum DXi from Alaskan Utility by Quantum Corporation December 14, 2009 - (Free Research) After carefully weighing competing options, Anchorage Water and Wastewater Utility chose Quantum's DXi-Series solution with deduplication technology for its data protection system upgrade. This case study explains why they made that choice.  (CASE STUDY) READ ABSTRACT |

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.  (WHITE PAPER) READ ABSTRACT |

The Friendly Face of IT: User-friendly IT Management by Numara Software January 2009 - (Free Research) This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.  (WEBCAST) READ ABSTRACT |

EtherScope Analyzer by Fluke Networks November 2009 - (Free Research) First responders to network emergencies rely on the EtherScope Series II Network Assistant when it's time for action -- a handheld network analyzer combining essential tools that help network professionals quickly solve the wide range of problems they encounter. Take advantage of our free 5-day trial. Click “View Now” to request your free trial.  (PRODUCT DEMO) READ ABSTRACT |

Supported Java Specification Requests (JSRs) by BlackBerry January 2009 - (Free Research) In this webcast, author Brian Zubert discusses what Java Specification Request (JSR) means, proposed addition to the Java platform, proposed and reviewed by expert group etc.  (WEBCAST) READ ABSTRACT |

Email Archiving: Mitigate Risk - Managing Compliance, eDiscovery, and Records Requests by Mirapoint Software, Inc. September 2009 - (Free Research) Learn the importance of email archiving and how it can help solve the many challenges facing organizations today with compliance, continuity in business knowledge, data retention policies and requests for electronic discovery.  (WHITE PAPER) READ ABSTRACT |

Getting Control of Electronic Discovery by FTI Technology December 2008 - (Free Research) This ESG analyst paper discusses the challenges posed by electronic discovery processes, current methods of dealing with these issues, and the potential cost savings that companies could achieve if they choose to invest in technology to help expedite the entire operation.  (ANALYST REPORT) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.  (TRIAL SOFTWARE)

A Case to Optimize by CDW Corporation September 2009 - (Free Research) A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications.  (WHITE PAPER) READ ABSTRACT |

Email Archiving, eDiscovery, Compliance, Storage Management by Symantec Corporation June 2009 - (Free Research) Email archiving is a burgeoning market at a time when many storage pros are faced with increasing ediscovery requests and compliance regulations. Listen to this podcast to find out the latest developments in email archiving.  (PODCAST) READ ABSTRACT |

Best Practices for Managing Data Center Costs via Application and Server Consolidation by Sun Microsystems, Inc. and Intel Corporation September 2009 - (Free Research) This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.  (WHITE PAPER) READ ABSTRACT |

Practical and Flexible Business Process Automation with Numara FootPrints 9 by Numara Software February 2009 - (Free Research) In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business.  (WEBCAST) READ ABSTRACT |

Email Archiving: Cut Costs, Improve Productivity, and Mitigate Risk by Mirapoint Software, Inc. September 2009 - (Free Research) Mirapoint's RazorSafe™ email archiving appliance addresses e-discovery, email server management, end-user productivity, business mining, and compliance/audit challenges in an all-in-one solution.  (WHITE PAPER) READ ABSTRACT |

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management by BMC Software, Inc June 2009 - (Free Research) IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...  (WHITE PAPER) READ ABSTRACT |

MKS X/Server v 8.5 - High-performance, transparent PC X server by MKS, Inc. - Interoperability Division June 2009 - (Free Research) This world of PC/UNIX system integration demands a product available for the newest PC architectures and is easy to use and easy to manage. Applications normally available on expensive UNIX workstations can be readily accessed from enterprise desktops.  (TRIAL SOFTWARE)

MKS Toolkit for Enterprise Developers v9.2p2 - Porting UNIX applications to Windows by MKS, Inc. - Interoperability Division June 2009 - (Free Research) MKS Toolkit for Enterprise Developers is the ultimate in UNIX to Windows migration. Maintain a single course base across UNIX and Windows saving time and money for years to come, while cutting development time - 70%, 80%, even 90%.  (TRIAL SOFTWARE)

MKS Toolkit for Developers v9.2p2 by MKS, Inc. - Interoperability Division June 2009 - (Free Research) MKS Toolkit for Developers speeds the software development and administration process and reduces errors by eliminating the time spent on tedious manual tasks. MKS Toolkit dramatically improves the compatibility between Windows and UNIX environments.  (TRIAL SOFTWARE)

Introducing Blackberry Provisioning System v4.4 by BlackBerry January 2009 - (Free Research) In the webcast you will also learn how BlackBerry® Provisioning System is used to assign BlackBerry services to BlackBerry smartphones and activate BlackBerry services for BlackBerry smartphones.  (WEBCAST) READ ABSTRACT |

E-discovery Tutorial: E-discovery requests have growing impact on data storage by FTI Technology November 2009 - (Free Research) The goal of this tutorial is to focus on the key issues involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process.  (EGUIDE) READ ABSTRACT |

ITIL for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.  (WEBCAST) READ ABSTRACT |

ESET NOD32 Antivirus 4 Trial by ESET November 2009 - (Free Research) Enjoy Fast, Effective, and Easy to use internet security. Receive a FREE Trial of a fully integrated security solution which includes Antivirus and Antispyware all managed through Remote Administrator. Click "View Now" to request a complimentary ESET NOD32 Antivirus 4 Business Edition.  (DEMO) READ ABSTRACT |

ActiveRoles Server: Active Directory Management - Free Trial! by ScriptLogic Corporation April 2009 - (Free Research) Businesses today grow and change at a frantic pace, making Active Directory (AD) management one of the most time-consuming IT tasks. AD administrators struggle to keep up with requests to create, change or remove user access to various network resources.  (TRIAL SOFTWARE) READ ABSTRACT |

Solution Provider Uses Hosted Services to Secure a Significant Deal with Retail Giant by Microsoft June 2009 - (Free Research) CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six weeks, CROSSMARK had to find a partner and launch a joint venture company to persuade the potential client it could make the deadline. Learn how Microsoft solutions got the job done.  (CASE STUDY) READ ABSTRACT |

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft April 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..  (CASE STUDY) READ ABSTRACT |

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