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Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 12, 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

Taking Control of Software Licensing by BDNA

April 2008 - (Free Research)
Software licensing is full of complexity and factors outside your control. Having accurate information is the best strategy for managing vendors, negotiating with them, and avoiding vendor audits. This paper offers insight to enter conversation... 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Mobile Device Management Software by IBM

December 2012 - (Free Research)
This Magic Quadrant for mobile device management software explores the top vendors' MDM offerings. Discover the strengths and cautions associated with each MDM vendor to see which one is right for you, or if your current vendor is living up to its competition. 
(WHITE PAPER) READ ABSTRACT |

The Great Software Mind Meld: How “The Cloud” Is Helping Vendors Peer Inside the Heads of Prospective Buyers by Runaware

June 2011 - (Free Research)
The difference between intriguing software and best-selling software is customer insight from feedback. Read this white paper to learn about a cloud-based analytics solution that for the first time allows software vendors to cull actionable intelligence from reliable, untainted customer feedback. 
(WHITE PAPER) READ ABSTRACT |

Selecting a Commision and Incentive Compensation System by ACTEK, Inc.

August 2008 - (Free Research)
There are a number of companies offering software products to manage commission, sales incentive, and bonus programs. This whitepaper provides a framework for selecting the right one for your organization. 
(WHITE PAPER) READ ABSTRACT |

Evaluation of Enterprise Backup and Recovery Software and Vendors by CommVault Systems, Inc.

June 2013 - (Free Research)
Access this exclusive resource for a complete list of findings of an enterprise backup and recovery software and vendor evaluation conducted by Forrester Research, Inc. 
(RESOURCE) READ ABSTRACT |

BeyeNETWORK Research Report: Open Source Solutions: Managing, Analyzing and Delivering Business Information by Pentaho Corporation

March 2010 - (Free Research)
This survey report examines the usage of open source solutions within the BI and data warehousing market, describes what software is being deployed and presents the benefits and challenges of adopting open source technologies. Learn the rationale, practices and benefits that are driving use of open source as an alternative to traditional vendors. 
(WHITE PAPER) READ ABSTRACT |

MarketScope for E-Discovery Software Product Vendors by Clearwell Systems

December 2009 - (Free Research)
Recession has accelerated the move to in-house e-discovery and more companies have brought, or are considering bringing, e-discovery in-house. This report will help enterprises build a business case, create a list of possible vendors and determine which ones best meet their needs. 
(WHITE PAPER) READ ABSTRACT |

IDC Marketscape: Worldwide Client Virtualization Software 2013 Vendor Assessment by Citrix

March 2014 - (Free Research)
This IDC study provides a quantitative and qualitative assessment of the capabilities and business strategies of many client virtualization software vendors. 
(WHITE PAPER) READ ABSTRACT |

IDC MarketScape Excerpt: Worldwide Client Virtualization Software 2013 Vendor Assessment by Citrix

May 2014 - (Free Research)
This IDC study provides a quantitative and qualitative assessment of the capabilities and business strategies of many client virtualization software vendors. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Why Small Businesses Should Think Outside the Box When Choosing Endpoint Security Solutions by Sunbelt Software

August 2009 - (Free Research)
In this presentation transcript of the webinar "Why Small Businesses Should Think Outside the Box When Choosing Endpoint Security Solutions" you’ll learn why "bigger isn't necessarily better" when it comes to selecting an antivirus vendor. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies.

March 2008 - (Free Research)
Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines. 
(WHITE PAPER) READ ABSTRACT |

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.

April 2006 - (Free Research)
This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. 
(WHITE PAPER) READ ABSTRACT |

Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation

September 2008 - (Free Research)
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas. 
(WHITE PAPER) READ ABSTRACT |

Success Story: Large Service Provider Saves Millions through Vendor Consolidation Program by CA Technologies.

July 2011 - (Free Research)
This success story points out the risks of using too many vendors to manage your mainframe. Explore the benefits of consolidation and learn how you can lower mainframe operating costs while putting an effective system in place to train your future mainframe administrators. 
(CASE STUDY) READ ABSTRACT |

Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012 by IBM

October 2012 - (Free Research)
This informative study from Forrester Research evaluates and analyzes the top eight collaboration service providers. Get the most out of your collaboration solution investment by clicking through to read more now. 
(WHITE PAPER) READ ABSTRACT |

Vendor Landscape: Virtual Backup Software by Dell Software

October 2013 - (Free Research)
In this white paper, learn how to evaluate virtual backup software to end the arguing between virtual and backup admins. Read on to consider a solution to back up your virtual infrastructure, understand what's new in the virtual backup market, and determine which products are most appropriate for particular use-cases and scenarios. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Business Continuity Management Planning Software by EMC Corporation

August 2013 - (Free Research)
Access this informative, in-depth resource for a market snapshot of BCMP vendors that may be appropriate for your organization's budget and needs. 
(RESOURCE) READ ABSTRACT |

The Business Case for Outsourcing Software Testing to a Separate Vendor by LogiGear Corporation

January 2006 - (Free Research)
This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business Enabler or IT Convenience? by IBM

October 2009 - (Free Research)
This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Smart Process Applications Evaluation, Q2 2013 by OpenText

April 2013 - (Free Research)
This Forrester Wave report aims to help CIOs find the right smart process app vendor partners for improving this full spectrum of human-based processes. Read today to explore Forrester's key takeaways after conducting a 15-criteria evaluation of twelve software vendors. 
(WHITE PAPER) READ ABSTRACT |

Lowering the Cost of Business Intelligence With Open Source: A Comparison of Open Source and Traditional Vendor Costs by Pentaho Corporation

June 2010 - (Free Research)
Many of the top reasons given for the use of open source BI software is "lower costs." The question is whether commercial open source actually matters when it comes to lowering license and support costs. Read this analyst report for comparison of the software and support costs of traditional BI vendors versus commercial open source BI from Pentaho. 
(ANALYST REPORT) READ ABSTRACT |

Choosing the Right MES Vendor to Achieve Manufacturing Excellence: A Vendor Comparison by Apriso Corporation

November 2011 - (Free Research)
This paper profiles three leading manufacturing execution system (MES) software solution providers and discusses the important features and capabilities that manufacturers should consider if they want to obtain the best possible competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Looking under the hood: Answers to top questions CIOs ask cloud-based HR vendors by SuccessFactors

August 2013 - (Free Research)
Not every HR cloud application is made equal, but how can you identify the right software-as-a-service (SaaS) HR strategy? This resource counts down seven questions that savvy CIOs and business leaders need to ask HR SaaS application vendors in order to find success. 
(WHITE PAPER) READ ABSTRACT |

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