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 •   Business Intelligence Solutions
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Application Delivery Controller Performance Report by F5 Networks.

September 2008 - (Free Research)
This report documents the performance of the top Application Delivery Controllers offered by F5 Networks, Cisco Systems, and Citrix Netscaler. Through the development and implementation of robust and reproducible testing methods, F5 demonst... 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

OnDemand Professional by OnDemand Software.

OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management. 
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OnDemand Professional - Documentation, Training, and Support for Rollouts by OnDemand Software (E-mail this company)

OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency. 
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Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company)

November 2006 - (Free Research)
This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals. 
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company)

Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations. 
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The EMA All-Stars in Enterprise Systems Management for 2008 by CA.

March 2008 - (Free Research)
Enterprise Management Associates (EMA), a leading analyst and consulting firm dedicated to the IT management market, reports on what it considers to be the best available software solutions in 18 specific enterprise systems management areas, in order to form a "Systems Management All-Star" team. Learn who EMA selected as the "best of the best". 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Transaction Perspective: Online Business Transaction Performance by Keynote Systems

Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Standish Report: Trends in IT Value by Hewlett-Packard Company

September 2008 - (Free Research)
The Trends in IT Value report is designed to show the trends and drivers that have been steadily increasing the value of IT over time. In this white paper learn more about the 10 most important drivers of IT value. 
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Streaming Perspective: Hosted Streaming Quality Measurement by Keynote Systems

Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time. 
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Expert Executive Office by Aderant

Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability. 
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Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience by Knoa Software

September 2008 - (Free Research)
In a recent study by Forrester Consulting, 87% of IT executives agreed that the best way to manage the service of business critical applications is to measure performance at the end-user level. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Affinity: The New Measure of Marketing by CMO Council.

September 2008 - (Free Research)
TECHNOLOGY MARKETERS CHALLENGED TO REORGANIZE AROUND CUSTOMERS: A new CMO Council study finds Customer Affinity is the new measure of marketing effectiveness as vendors struggle to establish customer-centric business practices. 
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Visibility and Control to Monitor and Measure Project Performance by Telelogic, An IBM Company

Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®. 
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Quest MessageStats™ by Quest Software, Inc

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
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Actuate Performancesoft Suite: Performance Management Solution by Actuate Corporation.

Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company)

Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise. 
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Cool Vendor's in Identity and Access Management 2008 by Applied Identity

September 2008 - (Free Research)
Cool Vendors in Identity and Access Management, 2008 is a report from Gartner Inc., highlighting five vendors that provide innovative, impactful, and intriguing solutions in Identity and Access Management. 
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Magic Quadrant for Business Intelligence by QlikTech Inc.

August 2008 - (Free Research)
The market for business intelligence platforms is moving away from a position dominated by pure-play vendors. This paper discusses why this is being driven by a trend for consolidation, from several large application and software infrastructure vendors. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Information Quality Protection and Assessment by Datanomic.

A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

LoadPro: Consultative Load Testing by Keynote Systems

With Keynote’s Loadpro, testing consultants load test your site by generating real-world Internet traffic and help uncover performance problems before they impact your customers and bottom line. Keynote LoadPro uses a sessions per hour model to realistically load test a Web site and provides a more accurate method of simulating realistic traffic. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Performance Management and ERP by Cognos, an IBM Company

September 2008 - (Free Research)
This whitepaper explains how Performance Management and ERP are both unique capabilities and a winning combination and how to generate the most value from a Performance Management framework. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

TechTarget Networking Media Virtual Seminar: Unified Communications Done Right by SearchUnifiedCommunications.com

September 2008 - (Free Research)
Sign up for our virtual seminar now to hear from unbiased UC experts on how to get the ball rolling! 
(VIRTUAL TRADE SHOW) READ ABSTRACT | GO TO VIRTUAL TRADE SHOW

Real Estate and Facilities Lifecycle Management by FAMIS Software, Inc., An Accruent Company

July 2008 - (Free Research)
Aberdeen evaluated 254 enterprises in June 2007 and distinguished Best in Class enterprises by two key measures: percentage of REFLM spend under management and visibility into both spend and process. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices: Blazing Fast Web Site Infrastructure by Akamai Technologies.

September 2008 - (Free Research)
This document explains best practices for infrastructure and about jointly developing and executing ongoing performance management strategy with the application development professionals. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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