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Smart Process Applications Evaluation, Q2 2013 by OpenText

April 24, 2013 - (Free Research)
This Forrester Wave report aims to help CIOs find the right smart process app vendor partners for improving this full spectrum of human-based processes. Read today to explore Forrester's key takeaways after conducting a 15-criteria evaluation of twelve software vendors. 
(WHITE PAPER) READ ABSTRACT |

Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc.

July 10, 2013 - (Free Research)
Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction. 
(WHITE PAPER) READ ABSTRACT |

IDC MarketScape: Worldwide Business Process Platforms 2011 Vendor Analysis by Oracle Corporation

September 29, 2011 - (Free Research)
This IDC study assesses the capabilities of business process platform vendors to support midrange to complex process improvement scenarios. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in eCatalog Management by Ariba, Inc.

June 11, 2010 - (Free Research)
At the heart of procurement systems is a catalog. Even in environments lacking automation, requisitioners consult a hard copy or customer service reps use a catalog at the other end of a phone line. Getting everyone to use the correct catalog from a preferred vendor at the contracted price will ensure that negotiated savings are actually realized. 
(WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies

April 20, 2011 - (Free Research)
This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support. 
(EGUIDE) READ ABSTRACT |

Supplier Management: Five Simple Things Your Organization Can Do to Improve Supplier Performance by Global Knowledge

January 29, 2013 - (Free Research)
If you purchase goods and services from third parties to support your business processes, developing a solid supplier management strategy is crucial to your success. Access this paper to learn 7 features that make up an effective policy, how to use the ITIL to help during your program's creation, and much more. 
(WHITE PAPER) READ ABSTRACT |

Leveraging the Value Proposition of SOA: How Enterprise Architecture Helps Organizations Analyze and Develop Their Services Strategy by Telelogic, An IBM Company

May 2007 - (Free Research)
This paper discusses SOA as more than a technology. SOA is an architectural principle that opens the door to using IT technology in new ways to help improve efficiency and productivity and provide value to both providers and consumers of services. 
(WHITE PAPER) READ ABSTRACT |

Advancing Enterprise Mobility to Improve Sales and Service by SAP America, Inc.

March 2011 - (Free Research)
Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes – and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem. 
(WHITE PAPER) READ ABSTRACT |

CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com

September 2010 - (Free Research)
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading. 
(WHITE PAPER) READ ABSTRACT |

MarketScope for E-Discovery Software Product Vendors by Clearwell Systems

December 2009 - (Free Research)
Recession has accelerated the move to in-house e-discovery and more companies have brought, or are considering bringing, e-discovery in-house. This report will help enterprises build a business case, create a list of possible vendors and determine which ones best meet their needs. 
(WHITE PAPER) READ ABSTRACT |

Gartner Magic Quadrant: Selecting a vendor by IBM

November 2011 - (Free Research)
The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors. 
(WHITE PAPER) READ ABSTRACT |

Offshoring ETL Development in EPM projects by Hexaware Technologies

October 2011 - (Free Research)
In this white paper, discover the benefits of off-shoring and the challenges that stand in the way of a successful outsourced project. 
(WHITE PAPER) READ ABSTRACT |

Choosing the Right Enterprise Resource Planning (ERP) System: How to Avoid the 7 Fatal Flaws by CDC Software - Ross Enterprise

November 2008 - (Free Research)
This paper explains the importance of choosing the Right Enterprise Resource Planning (ERP) System to avoid the 7 Fatal Flaws. 
(WHITE PAPER) READ ABSTRACT |

The Forrester Wave™: Business Process Management for Document Processes, Q3 2007 by EMC Corporation

July 2007 - (Free Research)
To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately 150 criteria. 
(WHITE PAPER) READ ABSTRACT |

DevOps: Advances in Release Management and Automation -- The Ovum Rainbow Map for DevOps Solutions Comparing 11 Vendors by SERENA Software, Inc.

September 2011 - (Free Research)
<p>DevOps, new tools for improved automation and release management, are taking the software development world by storm. Read this detailed white paper for a comparison of the 11 top vendors in this new space. Learn the strengths and weaknesses of each competitor and determine which one would best suit your development team's needs.</p> 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Dedupe Update: Simplified DR and faster backup process by Quantum Corporation

August 2011 - (Free Research)
Did you know the same technology that improves storage utilization can also make disaster recovery and data replication easier? Read this expert E-Guide to learn how and discover the newest developments in a leading deduplication vendor’s product. 
(EGUIDE) READ ABSTRACT |

IDC MarketScape: Worldwide Business Process Platforms 2011 Vendor Analysis by Oracle Corporation

June 2011 - (Free Research)
This IDC study uses the IDC MarketScape model to assess the capabilities of vendors to support midrange to complex process improvement scenarios using business process management (BPM) software. 
(WHITE PAPER)

The road to better HR: 10 key vendor requirements by Ultimate Software

February 2011 - (Free Research)
Organizations that want to enter the market for a new human capital management (HCM) solution are faced with the challenge of making an informed decision about new vendors. This white paper provides advice on how to uncover an efficient, cost-effective HCM solutionswith the top 10 questions organizations should be asking. 
(WHITE PAPER) READ ABSTRACT |

The Benefits Of Virtualizing Citrix XenApp with Citrix XenServer by Citrix

August 2008 - (Free Research)
Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business. 
(PODCAST) READ ABSTRACT |

Using HP Network Management to Improve IT Staff Efficiency and Reduce Costs for a Global Consumer Products Company by Hewlett-Packard Company

June 2010 - (Free Research)
Read this case study to see how a United States–based global consumer products company deployed HP Network Node Manager i (NNMi) to provide more visibility into the root cause of network faults and reduce the costs associated with hardware, software, and outside vendor support. 
(CASE STUDY) READ ABSTRACT |

Demystifying Data De-Duplication: Choosing the Best Solution by FalconStor Software

February 2009 - (Free Research)
Data de-duplication has been described as the next evolutionary step in backup technology. Many vendors lay claim to the best data de-duplication approach, leaving customers to face the difficulty of separating hype from reality. This document provides the background information required to make an informed data de-duplication purchasing decision. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Five Technology Trends for Improved Business Intelligence Performance by Sybase, an SAP company

November 2009 - (Free Research)
In this E-Book, data warehousing and BI expert Rick Sherman explains how you can take advantage of BI trends to ensure that you get the right information to the right people at the right times, so they can make the best possible decisions. 
(EBOOK) READ ABSTRACT |

Case Study: Ocean County Utilities Authority by Perceptive Software

August 2010 - (Free Research)
Read this case study of a New Jersey utility company to learn how replacing their former document imaging system with the ImageNow enterprise content management allowed them to save time, accelerate AP approval processes, streamline cumbersome processes and curb frustration for employees. 
(CASE STUDY) READ ABSTRACT |

Channel Sales Management: New Applications for High-Tech Vendors by SAP AG

January 2009 - (Free Research)
Channel management is a pressing issue for high-tech manufacturers that sell through partners. IDC believes that companies that leverage channels partners should begin to integrate channel management into broader corporate infrastructure applications that include the supply chain and potentially PLM applications. 
(WHITE PAPER) READ ABSTRACT |

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