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Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Total Quality Assurance for Businesses with a Global Business Plan by IFS

February 2013 - (Free Research)
Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection. 
(WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

A Pragmatic Approach to SIEM by Tripwire, Inc.

February 2011 - (Free Research)
In this paper we will take a look at this disturbing trend and provide useful guidance for maximizing the value of SIEM and log management tools, while focusing on protecting systems and data not on simply checking the compliance check box. 
(WHITE PAPER) READ ABSTRACT |

Return on Investment (ROI) and Security Information and Event Management (SIEM): How RSA enVision Delivers an Industry Best ROI by RSA, The Security Division of EMC

June 2009 - (Free Research)
This White Paper examines the Return on Investment (ROI) that a quality Security Information & Event Management (SIEM) solution can deliver to an organization. 
(WHITE PAPER) READ ABSTRACT |

Sentinel Log Manager Review by Novell, Inc.

July 2010 - (Free Research)
This paper is a review of the stand-alone Sentinel Log Manager and how it stands up to keyconcerns that survey respondents raised about log managers, including collection, storage andsearching/reporting capabilities. 
(WHITE PAPER) READ ABSTRACT |

E-Guide A Decision Maker’s Guide to Log Management by ArcSight, an HP Company

October 2010 - (Free Research)
While often underappreciated by IT professionals, logs are an extremely useful source of data for IT shops. Often undervalued as a strategic weapon, log management tools can play a vital role in securing mission-critical data and assuring accountability. Learn what to consider when it’s time to get a handle on your logs. 
(EGUIDE) READ ABSTRACT |

Simplifying Log Collection, Storage and Analysis by ArcSight, an HP Company

September 2009 - (Free Research)
ArcSight Logger is a turnkey appliance for collection, efficient storage, and high-performance search and reporting of all enterprise log data. Read this paper to learn more details. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Presentation Transcript: Emerging security threats: Know your enemy in 2014 by Imperva

April 2014 - (Free Research)
In this presentation transcript, Johannes Ulrich, Dean of Research at the SANS technology institute, discusses new spearfishing attacks and explains how utilizing DNS logs can help organizations keep their network secure from these devastating new threats. 
(TRANSCRIPT) READ ABSTRACT |

LogRhythm 3-Minute Product Demo by LogRhythm, Inc.

September 2009 - (Free Research)
This 3 ½ minute overview will give you an introduction to the LogRhythm solution and how it empowers organizations to comply with regulations in audit, secure their networks and optimize their IT infrastructure. 
(PRODUCT DEMO) READ ABSTRACT |

Mobile Application Keeps KART Vans on a Roll by AT&T Corp

October 2011 - (Free Research)
This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program. 
(CASE STUDY) READ ABSTRACT |

The value of System z: Deploy IBM zEnterprise for more business value by IBM

March 2013 - (Free Research)
This whitepaper explains why mainframe technology is the security platform of choice for cloud, big data and various operational applications. 
(WHITE PAPER) READ ABSTRACT |

Predictive Security Intelligence for Retail Organizations by Q1 Labs, an IBM Company

February 2012 - (Free Research)
This webcast explores how to add a new dimension to security intelligence through risk management. Extend the value of SIEM and Log Management to determine risk levels throughout your network by integrating vulnerability assessment scan results, network behavior analysis and topology, device configurations, policies, and compliance management. 
(WEBCAST) READ ABSTRACT |

Hosted VoIP Reduces Costs and Improves Efficiencies for Small Business by 8x8, Inc.

August 2009 - (Free Research)
Read this brief yet informative paper to learn how hosted VoIP can benefit your small business. 
(WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
(SOFTWARE PRODUCT)

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