Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Best Practices for Home Agents by Avaya Inc. June 2008 - (Free Research) Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.  (WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

Cisco PIX 506E Security Appliance by Cisco Systems, Inc. The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT)

Service Provider MPLS VPN Security Considerations by Certes Networks September 2011 - (Free Research) This report explores security considerations for service provider MPLS VPN, and describes two threat scenarios against a real MPLS VPN environment that was constructed to demonstrate the typical attack surface of an MPLS Layer 3 VPN provider network.  (WHITE PAPER) READ ABSTRACT |

SSL VPN for Secure Wireless LAN Access by F5 Networks October 2007 - (Free Research) For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key sell...  (WHITE PAPER) READ ABSTRACT |

How to Cut Overhead Costs Right Now: Connect Remote Workers, Using VPN Security by Cisco Systems, Inc. August 2009 - (Free Research) Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings.  (WHITE PAPER) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT)

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc. March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.  (WHITE PAPER) READ ABSTRACT |

DirectAccess: The New VPN by Global Knowledge January 2011 - (Free Research) This paper discusses how DirectAccess (DA) is a new feature in the Windows 7 and Windows Server 2008 R2 operating systems that allows users to remotely connect to their corporate network without a traditional VPN client configuration or application.  (WHITE PAPER) READ ABSTRACT |

SingTel IP VPN Manufacturing Industry by Singapore Telecommunications Ltd May 2008 - (Free Research) IP VPN technology is a viable solution for manufacturing companies seeking to weave their operations into the rapidly changing industry. It has unleashed a new era of IT infrastructure and this white paper provides the details.  (WHITE PAPER) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Ethernet and VPN in the WAN by AT&T Corp January 2012 - (Free Research) Network-based IP VPN and Ethernet WAN services are two of the most popular WAN connectivity options for enterprises and medium-sized businesses. Learn if one or the other – or both – is best for your enterprise.  (PODCAST) READ ABSTRACT |

Remote Access VPNs: Business Productivity, Deployment, and Security Considerations by Cisco Systems, Inc. February 2008 - (Free Research) This white paper outlines the two primary methods of deploying remote access VPNs: IPsec and SSL. Read how to choose the right VPN technology for your organization, understand security considerations, and how to secure your remote-access VPN.  (WHITE PAPER) READ ABSTRACT |

Key Considerations for MPLS IP-VPN Success by XO Communications April 2012 - (Free Research) <p>Uncover the benefits of an MPLS-based private IP network and learn how it can not only help you simplify network management and reduce costs, but also prioritize application, create and improve disaster recovery, and much more!</p>  (WHITE PAPER) READ ABSTRACT |

MegaPath Site-to-Site MPLS VPN by MegaPath Inc. March 2010 - (Free Research) Your employees in remote locations need the same fast, reliable, secure and cost-effective access to information and applications as your employees at headquarters. MegaPath Site-to-Site MPLS VPN is the simple solution. Read this white paper to learn how to MegaPath Site-to-Site MPLS VPN means more security, more selection, and more service.  (WHITE PAPER) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (WEBCAST) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.  (WHITE PAPER) READ ABSTRACT |

Next Generation Enterprise WAN DMVPN by Cisco Systems, Inc. July 2012 - (Free Research) Access this white paper that outlines steps for migrating from DMVPN to GET VPN, and learn about what benefits you stand to gain by doing so.  (WHITE PAPER) READ ABSTRACT |

A Business Guide to MPLS IP VPN Migration: Five Critical Factors by XO Communications April 2012 - (Free Research) Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs.  (WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center by Aspect December 2012 - (Free Research) For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.  (WHITE PAPER) READ ABSTRACT |

The Next-Generation Contact Center by Aspect October 2012 - (Free Research) Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.  (WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhaul of legacy contact center technology is often extremely costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center technology, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

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