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LA Water System Goes Digital by Autodesk

November 2008 - (Free Research)
Learn how the Los Angeles Department of Water and Power, the United States' largest municipal utility, uses Autodesk software solutions to complete work faster, reduce data errors, and accept and deliver city data in its native format. 
(CASE STUDY) READ ABSTRACT |

SAP Business Communications Management Rapid-Deployment Solution by SAP America, Inc.

March 2011 - (Free Research)
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. 
(WHITE PAPER) READ ABSTRACT |

Cisco Catalyst 2955 Series Switches by Cisco Systems, Inc.

The Cisco Catalyst 2955 Series is an industrial-grade switch that provides Fast Ethernet and Gigabit Ethernet connectivity for deployment in harsh environments. 
(HARDWARE PRODUCT)

SAP® Custom Development: Meeting the Needs of Utilities Companies by SAP America, Inc.

September 2010 - (Free Research)
This paper explains how to stay ahead of the competition you need software solutions that support your unique business processes. The SAP® Custom Development organization offers utilities companies a comprehensive, flexible range of custom development services that transform your unique challenges into innovative solutions and business success. 
(WHITE PAPER) READ ABSTRACT |

Converting Service Calls into Sales with Real-Time Offer Management by SAP America, Inc.

July 1967 - (Free Research)
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. 
(WHITE PAPER) READ ABSTRACT |

Is Utility Hosting Right For Your Business? by AT&T Corp

August 2010 - (Free Research)
Compared to dedicated hosting, utility hosting is easily scalable and standardized as a turnkey package. Its chief advantage is that you pay only for the computing capacity that you use. A good time to adopt this solution is when change is taking place. 
(WHITE PAPER)

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Using Operational Intelligence to Transform Customer Care Processes in Telecommunications & Public Utilities by Vitria Technology, Inc.

June 2011 - (Free Research)
This presentation transcript discusses using operational intelligence to transform customer care processes in telecommunications and public utilities. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Advanced Case Management for Smarter Energy and Utilities by IBM

October 2010 - (Free Research)
Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter. 
(WHITE PAPER) READ ABSTRACT |

Market trends: The Future of E-mail by SearchSecurity.com

September 2012 - (Free Research)
Access this expert e-guide to discover the two major trends being used to fight email spam and other threats to the security of your inter-organizational communications. 
(EGUIDE) READ ABSTRACT |

Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.

January 2006 - (Free Research)
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation. 
(WHITE PAPER) READ ABSTRACT |

Irish Life and Permanent plc: Using CA’s Next Generation Tools and Utilities to Simplify Mainframe Management by CA Technologies.

January 2010 - (Free Research)
This success story provides insight into the current state of the mainframe and forecasts the future of these critical systems. Get advice on how to recruit the next generation of specialists and hear from one company that implemented a tool designed to simplify mainframe management. 
(CASE STUDY) READ ABSTRACT |

Hosted Contact Center Market Report: DMG Consulting by LiveOps

March 2011 - (Free Research)
Hosted contact center adoption is increasing rapidly. Solutions provide quick deployment, quantifiable ROI, scalability, ongoing investment protection, reduced maintenance burden and minimal cash outlays. DMG Consulting, a leading contact center firm, has just released this new report discussing key market trends, ROI benefits, and key players. 
(ANALYST REPORT) READ ABSTRACT |

DataFlux Delivers Improved Data Quality, Address Verification for the Miami Herald Media Company by DataFlux Corporation

February 2011 - (Free Research)
The Miami Herald Media Company used the DataFlux data quality and data integration platform to improve and enhance the data that drives its Database Marketing division. 
(CASE STUDY) READ ABSTRACT |

The Five Keys to Building a Successful Cloud Services Business by CA Technologies.

March 2011 - (Free Research)
The market for cloud computing is growing and the service providers that have the ability to adapt to market changes that will continually grab the most market share. This paper will help you do just that: understand what it takes to succeed as service providers move aggressively to cloud services. Read on to learn more about the five keys. 
(WHITE PAPER) READ ABSTRACT |

Chapter 3: SaaS on the Rise, but Does It Deliver? by SearchCRM

October 2009 - (Free Research)
The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks. 
(EBOOK) READ ABSTRACT |

Simplify HR to Drive Performance Leading HR Organizations Share Their Strategies by Workday

May 2012 - (Free Research)
This paper details 6 examples of leading global companies' HR departments that are at the forefront of workforce management strategies. Read this and learn how Four Seasons enables its employees to assist guests anytime, anywhere, or how Zappos.com aligns its organization around the company's 10 core values to offer exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

Avon Products: Avon gets a Training Program Makeover With SpringCM by SpringCM

March 2011 - (Free Research)
Avon employs more than 5 million independent representatives - all of whom must receive in-depth, up-to-date training to ensure Avon’s continued success as the largest direct marketer on the planet. So when Avon sought to makeover its training program, it chose to go the SaaS route in order to implement it quickly with minimal support requirements. 
(CASE STUDY) READ ABSTRACT |

Layered Tech expands to new markets and improves ROI with CA 3Tera AppLogic by CA Technologies.

March 2011 - (Free Research)
This case study explains how Layered Tech’s implementation of CA 3Tera AppLogic helped it improve ROI and enabled Layered Tech to service a new market of premium customers without increasing costs. 
(CASE STUDY) READ ABSTRACT |

Evolution of Hosted Server Computing: The emerging ‘cloud’ alternative by ComputerWeekly.com

January 2011 - (Free Research)
In this short paper, we look at the current state of play with regard to hosted infrastructure server offerings and activity, and consider where the market is going as we look forward. 
(WHITE PAPER) READ ABSTRACT |

Messaging in the Cloud: Embedding an Email, Mobile, and Social Infrastructure by ExactTarget

October 2010 - (Free Research)
MPaaS is a newer niche in cloud computing, but it’s a natural fit for gaining efficiencies of scale and reliability by using the infrastructure of messaging providers like ExactTarget. Read on to learn more about an unmatched one-to-one messaging solution that provides unbeatable deliverability - without the hassle of new capital investments. 
(WHITE PAPER) READ ABSTRACT |

Winning the War for Talent: Effective Talent Management in the Upstream Oil and Gas Industry by SAP AG

January 2009 - (Free Research)
This SAP Executive Insight examines how your company can win the war for talent by answering the following questions: What challenges do today's upstream oil and gas human resource (HR) organizations face, what's the specific impact, and how do leading HR organizations perform? 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers by PC Connection in partnership with Intel

October 2009 - (Free Research)
Read this transcript featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel's Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Cloud Computing 101 by SearchDataCenter.com

October 2009 - (Free Research)
Tune into this podcast for expert insight into the impact of cloud computing on your IT infrastructure. Hear from cloud computing expert, Jeff Kaplan, as he explains the basic pressures driving cloud computing. Learn about Amazon's influence on the cloud market and discover the 3 elements that attract enterprises to the cloud. 
(PODCAST) READ ABSTRACT |

Impactful Email Marketing: Using Behavioral Analytics to Create Relevant Messages by Bronto Software

October 2008 - (Free Research)
A successful strategy for taking your email marketing/web analytics integration beyond traffic analysis is to use web analytics for gauging effectiveness of email marketing initiatives and determining optimization tactics. 
(WHITE PAPER) READ ABSTRACT |

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