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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

Unlock Hidden Profits Using Effective Pricing Strategies by SAP America, Inc.

March 24, 2011 - (Free Research)
Learn how to use smart, sound pricing strategies to increase revenues while protecting margins. Enterprise-wide visibility into the many drivers that come into play can help with identifying opportunities, negotiating deals properly, and adjusting with agility to changing conditions. 
(WHITE PAPER) READ ABSTRACT |

Improve Organizational Communications by Cisco Systems, Inc.

October 28, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Learn about a collaboration platform that allows for improved employee communication and productivity. 
(WHITE PAPER)

Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.

October 21, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage. 
(WHITE PAPER)

From Fear to Value: CIO Strategies for Propelling Business Through the Economic Crisis by IBM

March 06, 2009 - (Free Research)
This whitepaper outlines key strategies for CIOs to drive business results through the economic crisis. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Creating an Effective Social Analytics Program by IBM

December 21, 2012 - (Free Research)
Read this e-guide to discover the tricks of effective social media analytics, including:knowing, up front, what you hope to achieve with the data; bringing in an analytics software vendor or service provider if you don't plan on analyzing large quantities of data; and using social analytics as a crisis aversion tool. 
(EGUIDE) READ ABSTRACT |

From Fear to Value: CIO strategies for propelling business through the economic crisis by IBM

March 17, 2009 - (Free Research)
Your aspiration: As a CIO, drive change, innovation and efficiency to help build a smarter enterprise that will prosper amidst global competition. Your daily challenge: As a CIO, deliver business results faster and better–with less. This whitepaper outlines key strategies for CIOs to drive business results through the economic crisis. 
(WHITE PAPER) READ ABSTRACT |

The Case for Infrastructure Convergence by HP & Intel®

October 27, 2011 - (Free Research)
Read this IDC Analyst Connection to see the questions that were posed by HP to Cindy Borovick Program Vice President for IDC's Enterprise Communications and Datacenter Networks program, on behalf of HP's enterprise customers. 
(WHITE PAPER) READ ABSTRACT |

Information Security and Multi-Compliance: Avoiding Audit Fatigue with a Single IT Compliance Strategy by Tripwire, Inc.

May 13, 2010 - (Free Research)
This Prescriptive Guide provides nine steps that information security managers can use to break the compli­ance blame cycle and build an information security program that more effectively mitigates security risk. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Emergency Management Plans Made Easy & Practical by VMware, Inc.

January 25, 2013 - (Free Research)
Your DR plan covers immediate incident response, but does it address long-term post-crisis support? Learn about the key phases of an effective emergency management program - from prevention to resolution - by reading this exclusive SearchSMBStorage.com E-Guide. 
(EGUIDE) READ ABSTRACT |

Ten Key Steps to Effective Succession Planning by Halogen Software

August 2008 - (Free Research)
Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce. 
(WHITE PAPER) READ ABSTRACT |

Healthcare sector to shed pounds with mobile health applications by ComputerWeekly.com

November 2010 - (Free Research)
If the worldwide health system is not in crisis, it is under intense pressure and cost cutting trends in the light of the global downturn are only set to continue. For most hospitals and medical establishments budget allocations for IT were expected to be smaller in 2009 than in 2008. 
(WHITE PAPER) READ ABSTRACT |

Counterparty Risk: Are We Leveraging Our Tools? by Sybase, an SAP company

February 2012 - (Free Research)
While current technologies and techniques allow for more sophisticated and effective approaches to counterparty risk management than those that fell short in 2008, there are still barriers to successful adoption that will require organizational changes. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 25 February 2014: Banking with dinosaurs – the legacy IT crisis in financial services by ComputerWeekly.com

February 2014 - (Free Research)
In this week's Computer Weekly, we examine the IT problems at high-street banks, and learn how outsourcing led to the loss of key legacy IT skills. We ask what role wearable technology could have in enterprise IT. And we take an in-depth look at the tools for using Microsoft Azure for building hybrid clouds. Read the issue now. 
(EZINE) READ ABSTRACT |

Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware by Dell and VMware

March 2009 - (Free Research)
Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Five Essentials for Better Workforce Continuity – Integrating the Human Side into your Strategy by IBM

November 2013 - (Free Research)
In this informative paper, learn about the five essential components to workforce continuity, in case of an enterprise emergency, and learn how to embrace the human element of business continuity planning. 
(WHITE PAPER) READ ABSTRACT |

Euro crisis: Key questions CEOs and CIOs should ask each other by ComputerWeekly.com

April 2012 - (Free Research)
With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. 
(ANALYST BRIEF) READ ABSTRACT |

Webroot E-Mail Security Saas: Business Continuity by Webroot

January 2007 - (Free Research)
‘On Tap' Business Continuity means that the service is constantly active and available at all times, not just when disaster strikes. 
(DATA SHEET) READ ABSTRACT |

Avoiding a Data Center Power Crisis, As Well As Cooling and Power Capacity Challenges by APC by Schneider Electric

March 2014 - (Free Research)
Access this resource to uncover potential solutions to data center cooling and power capacity challenges, as well as how to prevent a data center power crisis. 
(EGUIDE) READ ABSTRACT |

Expert Tips for Preventing a Datacenter Power Crisis and Curbing Energy Usage by Raritan Inc.

December 2010 - (Free Research)
In this expert e-guide from SearchDataCenter.com, gain insight into how to monitor data center power growth and curb power demand. Learn key techniques for preventing a power crisis, including consolidating servers and optimizing data center design. And discover data center management tools that can help lower energy usage. 
(EGUIDE) READ ABSTRACT |

Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc.

February 2010 - (Free Research)
Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level. 
(WHITE PAPER) READ ABSTRACT |

Succession Planning: The Key to Surviving the Talent Crisis by Plateau System LTD.

March 2008 - (Free Research)
By moving succession planning to the forefront of the corporate agenda and taking a proactive approach to leadership and employee development today, organizations are laying a solid foundation for smooth leadership transitions in the future. 
(WHITE PAPER) READ ABSTRACT |

Managing Today's Data Centers: Avoiding the Impending Crisis by Aperture - An Emerson Network Brand

February 2008 - (Free Research)
High-density equipment has created significant benefits for organizations. However, there are challenges with high-density that could negatively impact organizations. Download this paper for a look at challenges and key issues facing organizations. 
(WHITE PAPER) READ ABSTRACT |

IT matters again by ComputerWeekly.com

December 2011 - (Free Research)
This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. 
(IT BRIEFING) READ ABSTRACT |

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