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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

Unlock Hidden Profits Using Effective Pricing Strategies by SAP America, Inc.

March 24, 2011 - (Free Research)
Learn how to use smart, sound pricing strategies to increase revenues while protecting margins. Enterprise-wide visibility into the many drivers that come into play can help with identifying opportunities, negotiating deals properly, and adjusting with agility to changing conditions. 
(WHITE PAPER) READ ABSTRACT |

Effective B2B Integration by ComputerWeekly.com

September 21, 2012 - (Free Research)
Date Vile identifies 6 key factors to help businesses integrate their supply and demand chains more effectively. 
(ANALYST REPORT) READ ABSTRACT |

Service Identification: BPM and SOA Handshake by Wipro Technologies

September 2008 - (Free Research)
This white paper details the best practices essential for effective value chain analysis during an enterprise level SOA initiative. 
(WHITE PAPER) READ ABSTRACT |

Genius Project4Domino Versus Microsoft Project Server 2007 by Genius Inside

October 2007 - (Free Research)
The goal of this white paper is to demonstrate that Genius Project4Domino has a stronger ROI, is better integrated, is rich in features, and is a more cost effective (TCO) alternative - especially for Domino and Lotus Notes users. The comparison benefits for Exchange and other platforms are similar. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Security Information and Event Management by Hewlett-Packard Limited

September 2012 - (Free Research)
View this helpful white paper to learn more about analyzing security event data in real time for effective threat management. It outlines some of the top vendors who have technologies that are designed to help collect, store, analyze and report log data. 
(WHITE PAPER) READ ABSTRACT |

Security Information & Event Management (SIEM) Gartner Magic Quadrant by Hewlett-Packard Company

May 2012 - (Free Research)
View this helpful white paper to learn more about analyzing security event data in real time for effective threat management. It outlines some of the top vendors who have technologies that are designed to help collect, store, analyze and report log data. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Security Information and Event Management by Hewlett-Packard Company

May 2012 - (Free Research)
View this helpful white paper to learn more about analyzing security event data in real time for effective threat management. It outlines some of the top vendors who have technologies that are designed to help collect, store, analyze and report log data. 
(WHITE PAPER) READ ABSTRACT |

Integrating Use Cases, Storyboarding and Prototyping by Ivar Jacobson Consulting

June 2008 - (Free Research)
This white paper discusses how to optimize requirements gathering and documentation through the integration of use case, storyboarding and prototyping. 
(WHITE PAPER) READ ABSTRACT |

Elektroskandia Achieves 65% Annual Savings by Moving To a Modern, Cost-Effective Windows Environment by Micro Focus, Ltd

July 2010 - (Free Research)
Read this case study to learn how Elektroskandia Achieves 65% Annual Savings by Moving To a Modern, Cost-Effective Windows Environment. 
(CASE STUDY) READ ABSTRACT |

A New Era begins: Introducing Smart Process Applications by OpenText

April 2013 - (Free Research)
As firms today are struggling to manage untamed business processes, the future of BPM is changing. In this webinar learn more about smart process apps and how they facilitate more effective collaboration by automating both structured and unstructured work activities. Analyze the trend and learn of upcoming innovations. 
(WEBCAST) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
(SOFTWARE PRODUCT)

Prepare For Vendor Audits and Improve Software Asset Management with Integrated IBM Solutions by IBM

December 2010 - (Free Research)
Read on to learn how effective software asset management can support both cost effectiveness and cost efficiency through automation and by matching inventory with actual deployments, thereby helping to reduce over- and under-licensing. 
(WHITE PAPER) READ ABSTRACT |

Defining the Business Change Agenda   by ComputerWeekly.com

May 2013 - (Free Research)
Is business transformation really the key to success ? This research from analyst group Freeform Dynamics offers some answers. 
(ANALYST REPORT) READ ABSTRACT |

Physical Security in Mission Critical Facilities by APC by Schneider Electric

November 2011 - (Free Research)
Before investing in security equipment, organisations must evaluate their current security needs and determine the most cost-effective method for their facility. This resource presents an overview of the principles of personnel identification and describes the basic elements and procedures used in security systems. 
(WHITE PAPER) READ ABSTRACT |

Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value by SAP America, Inc.

September 2010 - (Free Research)
This paper explains how the SAP CRM application equips your sales professionals with the tools and information they need to plan, execute, and analyze sales operations throughout the sales cycle. Continue reading to learn how to maximize profitability, improve performance, and deliver customer value with SAP CRM. 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Optim Data Growth Solution for Oracle E-Business Suite by IBM

Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information. 
(SOFTWARE PRODUCT)

Physical Security in Mission Critical Facilities by APC by Schneider Electric

December 2011 - (Free Research)
This resource presents an overview of the principles of personnel identification and describes the basic elements that should be used in any security system. 
(WHITE PAPER) READ ABSTRACT |

Physical Security in Mission Critical Facilities by APC by Schneider Electric

February 2009 - (Free Research)
This paper presents an overview of the principles of personnel identification and describes the basic elements and procedures used in security systems. 
(WHITE PAPER) READ ABSTRACT |

eGuide: Strategies for building the best advanced case management architecture, Part I by IBM

November 2011 - (Free Research)
Designing a case management architecture is more of an art—really, a balancing act—than a science. In this e-guide, readers will learn to address key considerations involved in designing an effective case management architecture that extends across the enterprise to enable better collaboration and decision-making. 
(EGUIDE) READ ABSTRACT |

Delivering Value through Best Practice for Systems Engineering by IBM

February 2010 - (Free Research)
View this webcast to learn how to ensure that stakeholder requirements are met effectively and efficiently; how to achieve early verification through systems model execution; how to ensure effective hand-off to design and implementation activities and much more. 
(WEBCAST)

Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities by Information Builders

June 2008 - (Free Research)
This white paper will explain what to look for in a complete integration platform and how to use BI technology in conjunction with BAM tools to achieve zero information latency and self-correcting processes. 
(WHITE PAPER) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation

March 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them. 
(CASE STUDY) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

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