Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Special report on Dell by ComputerWeekly.com February 16, 2011 - (Free Research) It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked.  (WHITE PAPER) READ ABSTRACT |

Cisco PCI Compliance Services by Cisco Systems, Inc. July 2008 - (Free Research) Cisco PCI Compliance Services assist companies in achieving and maintaining PCI compliance. Read about vulnerability and gap assessments, remediation work to achieve compliance, and continuous monitoring to maintain PCI compliance.  (WHITE PAPER) READ ABSTRACT |

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc. February 2008 - (Free Research) This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com January 2012 - (Free Research) In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.  (EZINE)

UK IT priorities 2012 by ComputerWeekly.com August 2012 - (Free Research) This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies.  (IT BRIEFING) READ ABSTRACT |

Harvey Nash CIO Survey 2012 by ComputerWeekly.com May 2012 - (Free Research) CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012.  (IT BRIEFING) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 by KnowledgeStorm Webinars (E-mail this company) January 2007 - (Free Research) Find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. Invite your entire team to attend – attendance for this Webcast is free!  (WEBCAST) READ ABSTRACT |

Agile, Secure, Reliable: World Class Customer Service in the Cloud by Oracle Corporation UK Ltd April 2013 - (Free Research) Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more.  (EBOOK) READ ABSTRACT |

Evolve Your Sitemider Portal Security Without Breaking the Bank: How Virtualization Solves the Challenges of Heterogeneous Identity and Resource Integration by Radiant Logic, Inc. March 2011 - (Free Research) Check out this blueprint for extending your existing SiteMinder infrastructure across additional heterogeneous applications, identity sources, and constituents—in less time, with less hassle, and for less money.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com May 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.  (EZINE) READ ABSTRACT |

Best Practices In Document Management: Five Tests to Evaluate Cloud Enterprise Content Management (ECM) by SpringCM January 2007 - (Free Research) Document management, either as a stand-alone technology or as part of a broader ECM initiative, enables an organization to effectively and efficiently control and leverage its content. This white paper will explore five tests to determine whether your organization can benefit from a Cloud ECM solution.  (WHITE PAPER) READ ABSTRACT |

Budgeting with Tagetik 3.0 Enabled by Microsoft SharePoint by Tagetik Software June 2010 - (Free Research) Listen to this webcast to learn about a complete software solution that can support Performance Management, extended Business Intelligence, Collaboration and Communication while maximizing all of Microsoft and Tagetik technology frameworks.  (WEBCAST) READ ABSTRACT |

Sun Business Intelligence Solution for Web Infrastructure by Sun Microsystems, Inc. October 2009 - (Free Research) The combination of Sun Open Storage and the commercial open-source Infobright data warehousing and Pentaho business intelligence and ETL software packages dramatically lowers the cost of entry and simplifies deployment of a powerful, sophisticated BI infrastructure.  (PRODUCT OVERVIEW) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com September 2011 - (Free Research) Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.  (IT BRIEFING) READ ABSTRACT |

Presentation Transcript: MS SQL Server 2008 by Fusion-IO September 2009 - (Free Research) Check out this transcript of a presentation given by Sumeet Bansal, Fusion-io Principal Solutions Architect, to learn how Fusion-io solutions enhance SQL server performance, improve customer experience, and optimize storage management systems.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com February 2012 - (Free Research) In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster.  (EZINE) READ ABSTRACT |

Building a Global B2B Brand by Wipro Technologies June 2009 - (Free Research) In this paper you'll read about the steps Wipro Technologies took in order to take its brand name to the next level in order to compete with the top global IT companies.  (CASE STUDY) READ ABSTRACT |

The Total Economic Impact of IBM® Exceptional Web Experience by IBM March 2012 - (Free Research) Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this.  (WHITE PAPER) READ ABSTRACT |

Avoiding PCI Non Compliance by Guidance Software, Inc. February 2010 - (Free Research) This paper highlights both positive developments and challenges the industry faces in the year ahead. More technological and advanced thinking in terms of PCI scope is clearly welcome news for merchants, and the hope is that it can begin to help merchants tackle the ever-increasing PCI compliance budget challenges they face.  (WHITE PAPER) READ ABSTRACT |

ROI, Budgets Prevent Companies' Embrace of Social Media Analytics by IBM March 2013 - (Free Research) Many companies are still avoiding implementing social media analytics, despite the renowned benefits it can provide a business. This expert e-guide describes some of the main reasons that companies are hesitant to start a social media analytics endeavor.  (EGUIDE) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com May 2012 - (Free Research) This report from Accenture looks at the challenges facing the public sector in offering digital services.  (IT BRIEFING) READ ABSTRACT |

How to Win Customers and Build Trust Online: What smart companies are doing to build trust and use it to create competitive advantage online by VeriSign EMEA February 2011 - (Free Research) If you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper.  (WHITE PAPER) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya April 2012 - (Free Research) Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.  (WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.  (WHITE PAPER) READ ABSTRACT |

Case study:  INTTRA supports the global supply chain with a world-class IT infrastructure from IBM by IBM April 2011 - (Free Research) To develop a multi-carrier e-commerce platform for a containerized shipping company, INTTRA leveraged a variety of hardware and software solutions from IBM® and VSS. The solutions delivered reliability, performance and scalability - all within the client’s space and budget. Read the case study to find out more.  (CASE STUDY) READ ABSTRACT |

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