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LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global

October 12, 2011 - (Free Research)
To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. 
(WHITE PAPER) READ ABSTRACT |

The Why, When and How of IT Convergence by Dell, Inc. and Intel®

October 01, 2012 - (Free Research)
Access this exclusive source to learn why and how IT convergence can benefit your business. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Improving Application Availability with a Comprehensive Approach to WAN Optimization by BlueCoat

September 18, 2009 - (Free Research)
Satisfying a WAN's need for speed may not be the best and most cost-effective way to improve applications performance and access across a network. Read about a more constructive approach in this eGuide. 
(EGUIDE) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

To Block or Not. Is that the Question? by Palo Alto Networks

December 01, 2009 - (Free Research)
This White Paper is a practical guide to how to properly deal with Enterprise 2.0 applications (and what they are to begin with), from getting visibility to how to create and enforce policies that allow for safe enablement. 
(WHITE PAPER) READ ABSTRACT |

How to Regain IT Control in an Increasingly Mobile World by BlackBerry

July 19, 2012 - (Free Research)
Learn how to balance IT control and the end user experience while managing the data control problem brought on by today's increasingly mobile world in this white paper. 
(WHITE PAPER) READ ABSTRACT |

ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment! 
(SOFTWARE PRODUCT)

Fixing the "Everyone" Problem by Varonis

July 30, 2009 - (Free Research)
Read this paper to learn what exactly the problem is with "everyone" access and what new solutions Varonis has to offer. 
(WHITE PAPER) READ ABSTRACT |

End-User Monitoring: Gaining Visibility into Hidden Business Risks by CA Technologies.

August 2008 - (Free Research)
This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience. 
(WHITE PAPER) READ ABSTRACT |

Keep Your SharePoint Fast and Your Users Happy by Idera

June 2012 - (Free Research)
One of the biggest elements of success with SharePoint is achieving high performance. But problems can stem from a variety of sources, and quickly diagnosing their cause is no easy task. Check out this paper for tips on how to keep your SharePoint environment at its highest potential, how to avoid and resolve issues, and keep your users happy. 
(WHITE PAPER) READ ABSTRACT |

NetMRI -- Take Control of Network Configurations and Changes by Netcordia

September 2009 - (Free Research)
Network change is the number one cause of performance related issues. NetMRI helps reduce cost by automating network change, improve service quality by managing network configurations and mitigate risk by ensuring a compliant network. Check out this free trial download to learn more. 
(TRIAL SOFTWARE)

Solve Exchange Storage Problems Once and for All: A New Approach without Stubs or Links by Mimosa Systems

May 2008 - (Free Research)
This white paper discusses how Mimosa NearPoint can reduce Exchange storage and keep email accessible to end users, without requiring stub files in Exchange. 
(WHITE PAPER) READ ABSTRACT |

Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez

July 2009 - (Free Research)
Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions. 
(WHITE PAPER) READ ABSTRACT |

Free Software – Solve Common LAN problems with Switch Port Monitor Utility by Fluke Networks

October 2010 - (Free Research)
For the majority of enterprises, the switch is the key network device, so visibility into the switch is necessary to thoroughly understand what’s actually happening on the network. Fluke Networks' free Switch Port Monitor software provides detailed information by port such as interface name, speed, status, packet activity and so much more. 
(DOWNLOAD) READ ABSTRACT |

How to tackle internet filtering and reporting by ComputerWeekly.com

November 2010 - (Free Research)
In an environment where access to a secure computing device is governed and controlled by inherently secure protocols, the problem still remains of how access to untrusted environments such as the Web is controlled. 
(WHITE PAPER) READ ABSTRACT |

Modern Infrastructure: March 2013 by SearchDataCenter.com

March 2013 - (Free Research)
The March issue of the Modern Infrastructure E-Zine addresses the continued breakdown of both (1) IT silos and (2) any remaining divisions between IT and the business. Download your copy today for tips, advice, and news analysis on supporting the business and delivering superior services to users. 
(EZINE) READ ABSTRACT |

Transforming IT Processes  and Culture to Assure Service by CA Technologies.

November 2011 - (Free Research)
Delivering high quality services and applications relies on the ability of IT professionals to keep networks running smoothly with effective monitoring and management strategies. This guide explores ways to improve IT operational efficiency and assure service quality for your end-users. 
(WHITE PAPER) READ ABSTRACT |

VKernel Capacity Analyzer by VKernel

January 2009 - (Free Research)
In a virtual server infrastructure where all resources are shared, optimal performance can only be achieved with an adequate amount of properly allocated resource capacity. Not allocating enough resources can cause critical bottlenecks - leading to performance problems and costly downtime events. 
(TRIAL SOFTWARE) READ ABSTRACT |

Cisco Prime Network Control System 1.1 by Cisco Systems, Inc.

June 2012 - (Free Research)
This free 60-day trial software of Cisco Prime Network Control System provides complete lifecycle management of wireless LANs and converged user, access, and identity management to achieve full visibility into endpoint connectivity of your mobile employees. 
(TRIAL SOFTWARE) READ ABSTRACT |

Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation

March 2011 - (Free Research)
This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 
(WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation

November 2008 - (Free Research)
Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process. 
(WHITE PAPER)

A Brief Look at Application Performance Management by CA Technologies.

January 2014 - (Free Research)
Businesses rely on delivering applications on a wide array of platforms. This brief video explains the importance of application performance management and how it can help your business. 
(WEBCAST) READ ABSTRACT |

ipMonitor by SolarWinds, Inc.

May 2008 - (Free Research)
Searchnetworking.com 2008 Product Leadership Award Winner, ipMonitor, delivers out-of-the-box availability monitoring ideal for environments with less than 500 network devices. 
(TRIAL SOFTWARE) READ ABSTRACT |

FireScope Dash by FireScope Inc.

July 2010 - (Free Research)
You can’t fix problems you don’t know exist. To get ahead of issues before users are impacted you need real-time, deep intelligence on the health and performance of your infrastructure, from applications to environmentals and everything in between. 
(TRIAL SOFTWARE) READ ABSTRACT |

The Impact of Disk Fragmentation on Servers by Diskeeper Corporation

November 2010 - (Free Research)
This paper examines the impact that disk fragmentation has on servers. Storage servers can experience high levels of disk thrashing caused from excessive file fragmentation. It also examines a series of tests that were conducted and their results to look at common server tasks that are likely to be affected by disk fragmentation. 
(WHITE PAPER) READ ABSTRACT |

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