Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. 

In this paper – first in a three part series - we will examine the difficulties of working with keywords during a matter, the many challenges associated with relying on keyword search, and the cost and risk associated with attempting to “guess” one’s way to a relevant document set. 

Content Management Systems give you the power to leverage company-wide knowledge assets for competitive advantage. 

In this podcast, learn how two leading data modeling tools compare and how utilizing advanced data modeling improves productivity, standards compliance and knowledge sharing. 

This presentation transcript compares two leading data modeling tools and demonstrates how advanced data modeling improves productivity, standards compliance and knowledge sharing. 

This paper examines arguments for and against security awareness training and education, approaches to integrating social approaches to security, and user-friendly approaches to teaching computer hygiene to mixed audiences. 

This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents 

This paper explores the reasons why data volumes are increasing and where bottlenecks most frequently occur. It then explains why adding more hardware isn’t a solution to these performance problems and delves into the various methods that can be used to break through the bottlenecks to speed applications. 

This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK). 

This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff. 

View this webcast to learn about the advantages of an electronic lifecycle for inbound documents, as well as the benefits of quitting paper and going green. Along with efficiencies and cost-savings results achieved by Esker customers who have quit paper, the web seminar will demonstrate automation of two inbound document processes as examples. 

A recent worldwide survey listed business intelligence (BI) as CIOs' number one priority for 2008, the third consecutive year BI topped the list. From a business user perspective, this translates into more interactive and pervasive BI, both creating a richer user experience and reaching every place where work is done.