|
| |
1 - 25 of 429 | Next Page
|
Featured Sponsors
Success Story: Polyglass USA Inc. by itelligence, Inc.
March 08, 2010 - (Free Research)
Polyglass, a construction materials company, experienced revenue growth of 350% over the past four years. To support this growth, Polyglass implemented SAP. Yet, Polyglass executives worried about hosting and support. Read this success story to learn how Polyglass’ SAP implementation gave them previously unrealized capabilities and support.
|
Virtual Criminology Report 2009 -- Virtually Here: The Age of Cyber Warfare by McAfee, Inc.
December 07, 2009 - (Free Research)
Is the “Age of Cyber War” at hand? Since our 2007 report, there have been increasing reports of cyber attacks and network infiltrations that appear to be linked to nation-states and political goals. We decided it was time to further examine whether cyber warfare is now a part of human conflict that we should get used to seeing more often.
|
How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc.
March 08, 2010 - (Free Research)
This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.
|
Cisco IP Phone Features by Global Knowledge
February 10, 2009 - (Free Research)
This paper explains various features (Softkeys) available to the phone while in a call state.
|
Presentation Transcript: Home Is Where the Money Is by inContact
March 09, 2010 - (Free Research)
Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth.
|
VoIP Vulnerabilities by McAfee, Inc.
March 09, 2010 - (Free Research)
The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them.
|
Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.
February 15, 2010 - (Free Research)
In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
|
Home Is Where The Money Is by inContact
January 29, 2010 - (Free Research)
Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth.
|
Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry
December 01, 2009 - (Free Research)
Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
|
Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc.
February 11, 2010 - (Free Research)
The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
|
Weighing your call center hosting options by inContact
December 17, 2009 - (Free Research)
In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.
|
Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online
September 2009 - (Free Research)
In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.
|
Get More Value from Audio Conferencing by Citrix Online
September 2009 - (Free Research)
Listen to this podcast to hear how all-new HiDef Corporate leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.
|
Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc.
November 2009 - (Free Research)
This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
|
Controlling the Cost of Audio Conferencing by Citrix Online
September 2009 - (Free Research)
This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.
|
Merging Mobility with Unified Communications by BlackBerry
August 2008 - (Free Research)
Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
|
|
|