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Featured Sponsors
Business Intelligence Services and Solutions by Accenture
Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service.
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Mercedes-Benz Takes a Smooth Ride to ERP 6.0 by Panaya, Inc.
February 24, 2010 - (Free Research)
Mercedes-Benz USA needed to upgrade from 4.6C to ERP 6.0 to manage an increasingly complex application environment while doing it in-house without overtaxing development team members. Read this paper to find out how Panaya helped Mercedes-Benz USA come in on time and under budget with their SAP upgrade.
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Making the most of customer data: CRM analytics by SearchCRM
April 02, 2013 - (Free Research)
View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.
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Analytics to Win: ORACLE TEAM USA America's Cup Analytics Dashboard in Action by Oracle Corporation UK Ltd
December 19, 2012 - (Free Research)
In this webcast, learn the role analytics played in Oracle Team USA's win in the 33rd America's Cup. Learn how Oracle Team USA is using technology to power analytics, Then, watch a demonstration of the analytics dashboard they use and how all their technology brings together race data and interactive social media data.
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Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
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Delivering a Superior Customer Experience by Avaya
April 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.
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Inventory Optimization Can Increase Your Profitability by IBS, International Business Systems
April 2008 - (Free Research)
The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.
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Is Your CRM Solution Keeping Up with the Times? by Oracle Corporation
December 2011 - (Free Research)
In this white paper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the Software-as-a-Service (SaaS) factor.
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Making the Back Office Pay by Aspect
March 2013 - (Free Research)
42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.
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Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com
May 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).
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Decision Management Smarter Insurance Processes by IBM
July 2011 - (Free Research)
With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes.
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Public complaints case study by SAS Institute Inc.
March 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.
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Implementing Self-Service BI to Improve Business Decision Making by Intel
May 2013 - (Free Research)
View this white paper to learn more about how to implement self-service business intelligence (BI.) It explores the approach used to help organizations balance the different requirements of BI. By integrating self-service BI with a centralized BI development model, your business can have a more flexible and efficient environment.
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Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.
October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.
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Retail Fashion Market RFID Solutions by Motorola, Inc.
January 2007 - (Free Research)
This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right
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Smarter Commerce Manufacturing Interactive Guide by IBM
January 2012 - (Free Research)
Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.
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