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Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc.

May 2004 - (Free Research)

People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.

(WHITE PAPER)

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Business Intelligence for the Small to Medium Sized Business by SAP America, Inc.

June 2009 - (Free Research)

Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI.

(WHITE PAPER)

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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf

April 2011 - (Free Research)

Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.

(WHITE PAPER)

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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf

January 2011 - (Free Research)

In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.

(WHITE PAPER)

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City Where Fantasy Thrives Solves Reality of Backup Challenges with Quantum DXi7500 Express by Quantum Corporation

July 2010 - (Free Research)

Read on to learn more about Burbank’s successful implementation of the DXi7500 Express and hear feedback directly from the one of the analysts responsible for making the transition.

(CASE STUDY)

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The impact of Cloud on IT by ComputerWeekly.com

July 2011 - (Free Research)

This research from Freeform Dynamics assess the impact of the cloud on the IT department and the way the department functions.

(ANALYST BRIEF)

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Governance and control: Focus risk management on multiple levers of control by IBM

April 2009 - (Free Research)

Written by Jeremy Hope from Beyond Budgeting Round Table, this paper describes how CFOs should set the highest standards of ethical reporting and behavior.

(WHITE PAPER)

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The Road Ahead For SAP’s Business ByDesign: The Midmarket SaaS ERP App Suite Is Well Positioned For A Variety Of Use Cases by Microsoft

October 2011 - (Free Research)

This Forrester Research report examines the current incarnation of SAP's midmarket software-as-a-service (SaaS) enterprise resource planning (ERP) offering Business ByDesign, its likely future direction, and emerging use cases. Read it to find out what Forrester's recommendations are for business process pros considering a ByDesign implementation.

(WHITE PAPER)

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Software Licensing and Subscription by ComputerWeekly.com

August 2011 - (Free Research)

This research from Freeform Dynamics, based on a survey of end users, identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing.

(ANALYST BRIEF)

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Nimble employers turn to agile project management by ComputerWeekly.com

November 2010 - (Free Research)

In spirit, both traditional and agile project delivery embody similar principles and practices that aim to deliver measurable results

(WHITE PAPER)

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CW+: Mobile payments market opportunities for business by ComputerWeekly.com

December 2010 - (Free Research)

The definition of a mobile payment is often open to interpretation and can differ from source to source. Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”

(WHITE PAPER)

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Overcoming the insight deficit by ComputerWeekly.com

September 2011 - (Free Research)

Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.

(ESSENTIAL GUIDE)

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Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc.

January 2012 - (Free Research)

This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget.

(WHITE PAPER)

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How iPads Enter the Workforce by Citrix

February 2011 - (Free Research)

Who could have imagined that a tablet would capture the imagination of employees and IT alike? But the iPad did, and it’s kicked off an arms race for smart mobile devices. This report introduces a simple framework to guide content and collaboration professionals through employee-fueled tablet scenarios and IT-led tablet projects.

(ANALYST REPORT)

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Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge

August 2009 - (Free Research)

This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.

(WHITE PAPER)

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Delivering corporate data securely on employee iPads by Citrix

July 2011 - (Free Research)

The growth of the iPad has resulted in deep security challenges for IT administrators across a variety of industries. Take a look at this resource to learn how to implement security policies and processes tailored for employee-owned tablet devices, including the iPad.

(WHITE PAPER)

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Yes You Can Connect Employees' Personal Smartphones by BlackBerry

September 2011 - (Free Research)

Employees are flooding IT departments with requests to connect their personal smartphones to the company IT infrastructure. Disregarding the real productivity benefits from connected employees, until now many IT departments have been too concerned with security and control risks.

(WHITE PAPER)

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How to control abuse of social networking on mobile devices by ComputerWeekly.com

November 2010 - (Free Research)

The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive.

(WHITE PAPER)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

January 2012 - (Free Research)

Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.

(WHITE PAPER)

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Talent Wars: The struggle for tomorrow’s workforce by SAP America, Inc.

January 2012 - (Free Research)

This Economist Intelligence Unit report features results of a survey taken by 587 global market CEOs, CFOs, and CIOs on the shortage of talent for the demanding workforce.

(WHITE PAPER)

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Ten Steps to an Enterprise Mobility Strategy by iPass Inc. (E-mail this company)

January 2012 - (Free Research)

Ensure traveling employees are productive while you control costs and security, with an enterprise mobility strategy.

(WHITE PAPER)

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Helix Energy Solutions Replicates Data and Content to Geo-Distributed SharePoint Farms & Sea Vessels with DocAve by AvePoint, Inc.

January 2012 - (Free Research)

Read this comprehensive case study to learn how Helix created SharePoint server farms to handle their massive amounts of data that is needed by its employees around the globe.

(CASE STUDY)

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IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile by LogMeIn, Inc.

January 2012 - (Free Research)

Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices.

(TRIAL SOFTWARE)

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Managing the iPad in the Enterprise by Copiun

December 2011 - (Free Research)

This Tech Guide discusses mobile strategies in the enterprise: manageability, cost, business benefits and - most important - how employees are dictating the need for it.

(ESSENTIAL GUIDE)

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