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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
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SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 12, 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
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Email Continuity: You don't know what you've got till it's gone by Symantec Hosted Services

July 01, 2008 - (Free Research)
Because email is ubiquitous, necessary and convenient, it cannot be allowed to fail. This whitepaper looks at the value of email and outlines the issues and concerns of IT managers involved in managing and maintaining business-critical email systems. 
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Top 3 Considerations When Building Business Continuity and Disaster Recovery Service Offerings by CA Technologies.

April 30, 2012 - (Free Research)
Check out this white paper to explore the top three things to consider whilst building your business continuity and disaster recovery strategies. 
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CA Service Management Blog by CA Technologies.

August 30, 2013 - (Free Research)
This resource provides you with blogs from your service management peers on driving home the importance of building a strategy to applying best practices with ITIL in realizing real world, practical implementations. 
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Linking Identity and Data Loss Prevention to Avoid Damage to Brand, Reputation and Competitiveness by CA Technologies.

May 01, 2010 - (Free Research)
This report examines the issue of data governance through the publication of new primary research that examines how well European businesses understand the risks and what steps they have taken to address them. 
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Linking identity and data loss prevention to avoid damage to brand, reputation and competitiveness by CA Technologies.

June 18, 2010 - (Free Research)
This report examines the issue of data governance through the publication of new primary research that examines how well European businesses understand the risks and what steps they have taken to address them. 
(WHITE PAPER) READ ABSTRACT |

Service Portfolio Management: Manage IT For Business Value by CA Technologies.

October 12, 2009 - (Free Research)
Read this paper to learn how Service Portfolio Management can be implemented to achieve and show evidence of improved business satisfaction, reduced waste, reduced cost, and enhanced service quality. IT can better select strategic investments and maximize business value. 
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HP StorageWorks 4400 Enterprise Virtual Array (EVA4400) Performance by Hewlett-Packard Company

August 2008 - (Free Research)
In this white paper learn how sequential performance provides customers with improved data transfer rates for applications such as data warehousing, streaming video, high-performance technical computing, and backups and restores. 
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HP - rp5700 Point of Sale System by Hewlett-Packard Company

August 2008 - (Free Research)
The HP rp5700 Point of Sale System gives you a flexible point-of-sale platform that can go from the front of the store to the back office. 
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Success Story: Large Service Provider Saves Millions through Vendor Consolidation Program by CA Technologies.

July 2011 - (Free Research)
This success story points out the risks of using too many vendors to manage your mainframe. Explore the benefits of consolidation and learn how you can lower mainframe operating costs while putting an effective system in place to train your future mainframe administrators. 
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Navy Federal Improves DB2 Transaction throughput by 30% with proactive performance management by CA Technologies.

July 2011 - (Free Research)
This case study explains how effective mainframe database management can significantly improve performance. Learn how to gain greater visibility into your mainframe database environment and discover how you can keep costs low and service levels high. 
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Release Automation Combats Change Management Bottlenecks by CA Technologies.

April 2013 - (Free Research)
To combat application change management challenges, savvy organizations are turning to release automation to enable continuous delivery across the entire application lifecycle. Access this resource now to find out how release automation works, how it can help your organization, and the benefits you can realize as a result of implementation. 
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Unified Monitoring: A Business Perspective by CA Technologies.

December 2012 - (Free Research)
This white paper elaborates on the unique systems management issues associated with virtualization and cloud computing and summarizes five key requirements for gaining a holistic view into your complex IT environment. 
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Why Your Service Desk is Failing by CA Technologies.

September 2012 - (Free Research)
This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors. 
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Identity and Access Management (IAM) Across Cloud and On-Premise Environments Best Practices for Maintaining Security and Control by CA Technologies.

July 2013 - (Free Research)
This informative white paper provides some best practices for maintaining security and control throughout hybrid cloud environments. 
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Automating Application Quality & Testing Strategically Drives Success by CA Technologies.

February 2012 - (Free Research)
This resource describes how the right Application Quality Management and Testing Tools (AQM&TT) are necessary for ensuring application performance in today's increasingly complex IT environment. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Identity-Centric Security: Enabling and Protecting the Business by CA Technologies.

May 2013 - (Free Research)
Discover why the enterprise perimeter as we know it is dissolving and how your users are taking its place – creating numerous security issues for your IT department. In addition, learn how identity-centric security can help you protect data and maintain compliance in this new enterprise model. 
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Orange Business Services Becomes a Cloud Service Provider by NetApp

October 2013 - (Free Research)
This informative paper provides insight into how one organization easily and affordably implemented a virtual storage tiering solution to provide the cloud infrastructure their clients required. Read on to learn about the benefits they now enjoy and find out how you can do the same. Access this now to learn more. 
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The Key to Selecting the Best Private Cloud Storage Array for Your Business by NetApp

October 2013 - (Free Research)
If you are considering an investment in a midrange unified storage array access this exclusive buyer's guide. Take a look now to gain deeper insight into the results, as well as get an introduction into key concepts that can accelerate your evaluation process and help you to develop a short list of models to investigate further. 
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Enterprise on the Go: 5 Essentials for BYOD & Mobile Enablement by CA Technologies.

February 2014 - (Free Research)
To get the most benefits from enterprise mobility and bring-your-own-device (BYOD) policies, businesses need to deploy applications that give employees the same functionality as on-premise apps without sacrificing the security of critical enterprise systems. While this may seem like a tall order, it's possible with the right strategy in place. 
(WHITE PAPER) READ ABSTRACT |

How are Software as a Service technologies impacting the IT landscape? by CA Technologies.

August 2013 - (Free Research)
Software as a Service (SaaS) is rapidly changing the IT landscape, yet brings many issues that must be addressed. This expert FAQ guide discusses how to tackle many daunting SaaS challenges for IT management and provides insight into optimal SaaS monitoring. 
(EGUIDE) READ ABSTRACT |

Get the Whole Picture: Why Most Organizations Miss User Response Monitoring-and What to Do about It by CA Technologies.

December 2013 - (Free Research)
This white paper underscores the importance of user response monitoring and explores three reasons why many organizations fail to capture this critical insight. Discover the capabilities and characteristics to look for as you evaluate your options and gain insight into  use cases where your monitoring solution will prove especially valuable. 
(WHITE PAPER) READ ABSTRACT |

The Complete Guide to Monitoring Virtualized Environments by CA Technologies.

August 2013 - (Free Research)
This e-book details the new complications that come with virtualisation and offers seven best practices for handling them. 
(WHITE PAPER) READ ABSTRACT |

Beyond Passwords: A Fine-Grained Approach to Privileged Identity Management by CA Technologies.

January 2013 - (Free Research)
This resource outlines the risks associated with privileged accounts and details how a privileged management tool helps reduce risk, improve compliance, and – above all – boost security and protect your organization from insider threats. 
(WHITE PAPER) READ ABSTRACT |

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