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Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge

December 2008 - (Free Research)
Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications Manager Express by Global Knowledge

May 2013 - (Free Research)
Unified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For small-to-medium sized companies, the Cisco Communications Manager Express, or CUCME, can enable business-class telephony with lower operational costs. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications Manager by Global Knowledge

May 2013 - (Free Research)
Unified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For most companies, the Cisco Communications Manager Express, or CUCM, can enable comprehensive voice communications with a wealth of advanced features. 
(WHITE PAPER) READ ABSTRACT |

Unified Communication Manager - Class of Service by Global Knowledge

February 2013 - (Free Research)
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations. 
(WHITE PAPER) READ ABSTRACT |

Cisco Communications Products in an IPv6 World by Global Knowledge

February 2014 - (Free Research)
As IPv6 becomes more common place, it is important to know how Cisco Unified Contact Center Enterprise (Unified CCE) integrates with Cisco Unified Communications solutions, how IPv6 is supported, and how to accommodate it within your unified solution. The added IPv6 features like embedded security makes that goal more attractive and desirable. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communication Manager - Digit Manipulation by Global Knowledge

May 2013 - (Free Research)
Review why we would need to modify either the calling-party or called-party number, or both, to accommodate the various dial-plans that a phone call might encounter. We will also reviewed the tools available to us, as well as the various locations the modifications can be performed. 
(WHITE PAPER) READ ABSTRACT |

SIP and the Art of Converged Communications by Global Knowledge

June 2013 - (Free Research)
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. This white paper is going to look at the way SIP is used in the converged Unified Communications environment. 
(WHITE PAPER) READ ABSTRACT |

Getting Started with Cisco Unified Communications Technologies by Global Knowledge

April 2013 - (Free Research)
The shift from traditional telephony to Unified Communications (or VoIP) requires an understanding of "old world" technologies – and how they relate to "new world" technologies – to ensure success. View now to learn more! 
(WHITE PAPER) READ ABSTRACT |

FINRA: Compliance Guide Social Networks, Web 2.0 and Unified Communications by FaceTime Communications

September 2010 - (Free Research)
This whitepaper sets out some of the key rules, guidelines and associated risks for FINRA member firms and suggests ways that organisations can use technology to protect themselves and their RRs. In addition, it looks at some of the other issues that enterprises may encounter when enabling the new internet. 
(WHITE PAPER) READ ABSTRACT |

10 UC and Collaboration Tips to Empower your Strategy by Insight

November 2013 - (Free Research)
This exclusive resource discusses how you can best utilize Unified Communication and Collaboration (UC&C) technologies to increase productivity and business value. 
(WHITE PAPER) READ ABSTRACT |

Cisco Training: June – December 2010 by Global Knowledge

July 2010 - (Free Research)
In this training guide you’ll learn: Routing and Switching, Unified Communications and Contact Center, Security, Data Center and Storage, Unified Wireless, Optical Networking, Service Providers and so much more. 
(TRAINING GUIDE) READ ABSTRACT |

Benefits of Unified Messaging in Exchange Server 2007 by Global Knowledge

December 2008 - (Free Research)
Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices. 
(WHITE PAPER) READ ABSTRACT |

Roadmap to UC Projects that Reap Rewards by SearchUnifiedCommunications.com E-Books

November 2009 - (Free Research)
This e-book provides a roadmap for building a unified communications business case and offers practical strategies for implementing short-term projects with long-term payback, establishing metrics for ROI evaluation, and setting the stage for adoption of richer collaboration capabilities in the future. 
(EBOOK) READ ABSTRACT |

Overcoming IP Telephony Performance Issues in a Converged Network by Global Knowledge

August 2009 - (Free Research)
In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so. 
(WHITE PAPER) READ ABSTRACT |

eBook - The Mobile Enterprise: Taking Wireless Networking to the Next Level by SearchMobileComputing

September 2009 - (Free Research)
Read this eBook to learn how faster, more robust 802.11n WLANs can help your business offer new mobility services to improve mobility and reduce cost through fixed-mobile convergence. Discover how unified communications applications can exploit wireless mobile connectivity to facilitate workforce collaboration and enhance productivity. 
(EBOOK) READ ABSTRACT |

Unifying Avaya Aura Messaging by Global Knowledge

March 2013 - (Free Research)
Explore an advanced tool for streamlining message management by integrating voice and email access and storage. Discover how this platform integrates your voice messages directly into your Exchange environment on a single interface reducing IT and end user frustrations alike. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Mistakes Deploying and Upgrading Lync Server 2013 by Global Knowledge

March 2014 - (Free Research)
This white paper provides valuable recommendations as well as the technical links that help you avoid common mistakes during a Microsoft Lync Server 2013 deployment. 
(WHITE PAPER) READ ABSTRACT |

A holistic approach to your BYOD challenge by Insight

May 2013 - (Free Research)
Ensuring security of business applications on personal devices and maintaining unified wired and wireless visibility and management is key for BYOD. This white paper discusses the most critical requirements for effective BYOD management and offers advice on how IT can successfully manage this trend. 
(WHITE PAPER) READ ABSTRACT |

Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite by Global Knowledge

October 2013 - (Free Research)
In this exclusive paper, Global knowledge instructor Brett Hanson answers crucial questions concerning the various Contact Center solutions that are available from Avaya. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Data Center Consolidation Trends by Dell, Inc. and Intel®

March 2012 - (Free Research)
2012 holds a lot of promise for today's data centers, with several new trends taking off at the same time. This presentation transcript follows the evolution of virtualization, cloud computing, and other recent technologies and projects the impact they will have on business infrastructures. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Productivity Squared: The Benefits of Exchange and Lync Server 2013 Integration by Global Knowledge

September 2013 - (Free Research)
Significant changes in the architectures of and a wide array of new features in the Wave 15 versions of Lync 2013 and Exchange 2013 make these innovative products with industry-changing consequences. This white paper discusses the specific features and enhancements that complement both of the products and facilitate integration. 
(WHITE PAPER) READ ABSTRACT |

CallPilot Manager - Server Settings Link by Global Knowledge

April 2013 - (Free Research)
One of the most underused links within Avaya CallPilot Manager is the Server Settings. link. With this link you can complete a number of tasks - read this whitepaper to learn what! 
(WHITE PAPER) READ ABSTRACT |

Role-Based Access Control in Avaya Aura by Global Knowledge

March 2013 - (Free Research)
Take an in-depth look at how to improve role-based access control and review the process for creating and assigning new user-roles on this advanced communications systems management tool. Learn more about how it can help enhance collaboration in your enterprise today. 
(WHITE PAPER) READ ABSTRACT |

Exchange Server 2007: What to Expect by Global Knowledge

January 2006 - (Free Research)
Microsoft Exchange Server 2007 has been designed to meet the tough challenges for a corporate communication solution and provides a rich feature set that users can access through a variety of different interfaces and devices. 
(WHITE PAPER) READ ABSTRACT |

Password Change Service - Avaya CallPilot by Global Knowledge

March 2013 - (Free Research)
Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5. 
(WHITE PAPER) READ ABSTRACT |

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