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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Retail Today: Understand Customers, Anticipate Needs, and Inspire Loyalty by SAP AG

December 01, 2007 - (Free Research)
Read how the software and tools SAP provides can help retailers succeed today by understanding their customers, anticipating their needs, and inspiring their loyalty as long-term customers by meeting those needs as they arise. 
(WHITE PAPER) READ ABSTRACT |

Staying connected: Don't let faulty mobile applications lose customers by SearchCRM

May 20, 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps. 
(EBOOK) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 1 by SAP AG

May 01, 2007 - (Free Research)
Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behavior. 
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Splunk for Business Intelligence by Splunk

April 03, 2012 - (Free Research)
This paper uncovers how Splunk can be applied to a variety of business intelligence (BI) activities to allow your company real-time insight. 
(WHITE PAPER) READ ABSTRACT |

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 25, 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Service. Smarter. Redefining commerce in the age of the customer by IBM

May 01, 2012 - (Free Research)
Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort. 
(WHITE PAPER) READ ABSTRACT |

Smart phone, smarter service. by ComputerWeekly.com

August 24, 2012 - (Free Research)
Quocirca analysts, Rob Bamforth and Clive Longbottom, offer advice to businesses on exploiting smart phones as a channel to reach customers and clients. 
(ANALYST REPORT) READ ABSTRACT |

Geoffrey Moore on Application Transformation –Part 2 by Hewlett-Packard Company

July 05, 2012 - (Free Research)
Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more. 
(WEBCAST) READ ABSTRACT |

Consumer Web Portals: Platforms at Significant Security Risk by EMC Corporation

December 31, 2013 - (Free Research)
This profile of business-to-consumer (B2C) security decision-makers in the financial services, healthcare, government, and online merchant sectors evaluates security around consumer portals based on market data and a custom study of the same audience. 
(WHITE PAPER) READ ABSTRACT |

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM

March 31, 2011 - (Free Research)
In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). 
(ANALYST BRIEF) READ ABSTRACT |

Put your business in motion. Become a mobile enterprise. by IBM

April 30, 2013 - (Free Research)
Forward-thinking companies realize that in order to improve customer experience and business performance, they need to make their services, products, and strategies available to the mobile consumer at all times. In this helpful resource, learn how to overcome some of the most common challenges surrounding mobile engagement. 
(WHITE PAPER) READ ABSTRACT |

Consumer Web Portals: Platforms At Significant Security Risk by RSA, The Security Division of EMC

December 31, 2013 - (Free Research)
These survey results show just how badly affected some organizations were due to weak authentication, authorization, and fraud detection strategies. Click through to learn why a strong security posture is a must. 
(WHITE PAPER) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com

July 31, 2012 - (Free Research)
This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology. 
(ANALYST BRIEF) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 05, 2011 - (Free Research)
Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 
(IT BRIEFING) READ ABSTRACT |

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com

October 12, 2012 - (Free Research)
This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

SearchBusinessAnalytics.com eGuide: Leveraging predictive analytics for improved customer understanding by IBM

September 27, 2011 - (Free Research)
In this e-guide you'll learn how two top airlines implemented and leveraged predictive analytics to analyze customer feedback and increase satisfaction. 
(EGUIDE) READ ABSTRACT |

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company)

June 22, 2012 - (Free Research)
Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both. 
(WEBCAST) READ ABSTRACT |

Euro crisis: Key questions CEOs and CIOs should ask each other by ComputerWeekly.com

April 02, 2012 - (Free Research)
With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. 
(ANALYST BRIEF) READ ABSTRACT |

Marketing strategies to improve customer understanding by OpenText

June 19, 2012 - (Free Research)
In our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding. 
(EGUIDE) READ ABSTRACT |

Retail Opportunities in a World of Extremes: Understanding Today's Teens and Boomers by IBM

May 2008 - (Free Research)
This IBM study focused on two groups – teens and boomers. It explores their lifestyles, values, and particular preferences and attitudes toward shopping. Read this paper to learn how retailers can better meet the needs of these two segments. 
(WHITE PAPER)

To Get Promoted in Customer Support, Do These Five Things by Parature, Inc.

March 2008 - (Free Research)
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. 
(WHITE PAPER) READ ABSTRACT |

Corporate-wide customer analytics strategy doesn’t start with data, tools by IBM

September 2011 - (Free Research)
In this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy. 
(EGUIDE) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

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