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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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BT Embraces Web 2.0 with Blue Coat Systems by Blue Coat
December 02, 2008 - (Free Research)
Read this case study to learn how BT selected Blue Coat ProxySG for its flexibility in combining user and application visibility, with extremely granular levels of security and control, to enforce rules that allowed undisruptive use of recreational applications and safe access to sites previously considered off-limits, such as MySpace.
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Case Study: Rouse Partners with Double-Take Software to Develop a Robust Business Continuity Plan by Double-Take Software UK
October 23, 2009 - (Free Research)
As a highly respected leading global intellectual property (IP) consultancy and
law firm, Rouse needed to be confident in its level of client service, even in the event of a IT system failure. Read this case study to learn how Rouse partnered with Double-Take Software to develop and implement a full business continuity plan.
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The New Face of Intrusion Prevention by Check Point Software Technologies Ltd.
June 12, 2009 - (Free Research)
Check Point IPS Software Blade gives breakthrough performance and protection at a breakthrough price. For more details, check out this paper, which highlights the numerous benefits of Check Point intrusion prevention protection solutions.
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File Storage Usage for a Mid-sized Technology Company by F5 Networks UK
October 01, 2008 - (Free Research)
"Company ABC" is a successful enterprise with an annual storage growth rate of 70%, and a series of data management challenges. Check out this report to see what they uncovered by conducting a file system inventory -- and how they used that information to reduce costs and improve data management.
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B2B Lead Gen: Marketing ROI Performance & Evaluation Study by Citrix Online
December 01, 2008 - (Free Research)
MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.
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2009 Annual Study: UK Enterprise Encryption Trends by PGP Corporation
July 25, 2009 - (Free Research)
Read this paper to learn the results of a study that analyzes survey results from 615 UK businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.
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Reality Check: Five Things You Should Know About SIP by Catalyst Telecom
November 02, 2009 - (Free Research)
In this edition of Reality Check, telecom analyst and resident expert Jon Arnold discusses the five things you should know about SIP. Take a listen and learn about SIP trunking, presence, mobile SIP and more.
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Largest UK Network Solves BIG Problem with Small Solution by Nexsan Technologies
November 23, 2009 - (Free Research)
ITV.com’s IT management sought a future-proofed solution that would improve overall performance and future proof for High Definition editing without increasing the physical storage footprint requirements of their small datacenter. Nexsan was the only company that could deliver the solution they required.
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Essential Guide to Threat Management by M86 Security UK
March 19, 2009 - (Free Research)
Check out this expert eBook and get expert advice that can help your company successfully improve its threat management posture.
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Rip and Replace: Choosing the Best Strategy when Switching Antivirus Solutions by ESET
July 06, 2009 - (Free Research)
Switching security solutions on a large scale can be challenging for any organization. A well-planned strategy can minimize the impact on business processes without sacrificing security. The most effective approach is one that is customized for the unique needs of your organization. Check out this data sheet to learn about one such strategy.
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VUE Software: Enterprise Incentive Management by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
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Accounts Payable Automation in Oracle - An Investment in the Future by ReadSoft
August 19, 2009 - (Free Research)
Document process automation is an investment that can help turn accounts payable around to become a very efficient and money saving process by getting rid of all the paper and manual processing. Read this paper to learn how document process automation can help save your company money and time, overall adding to your company's bottom line.
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Are You Ready for Economic Bounce Back? by Micro Focus, Ltd
October 27, 2009 - (Free Research)
This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy.
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VUE Software: Insurance Commission & Incentive Compensation Management by CSSI
VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.
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This Month in the Threat Webscape for October 2009 by Websense, Inc.
November 10, 2009 - (Free Research)
The Websense Security Labs Threatscape delivers information about breaking security research topics and today's advanced Internet threats. This Month's 'In the Threatscape' is a review of October's Web threat activity. Watch the video to learn more.
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Next Generation Backup for Remote Offices by Double-Take Software UK
August 01, 2009 - (Free Research)
Relying on tape backup for branch-office data protection is costly and risky. This white paper examines some of the strategies and technologies available for
backing up remote or branch offices.
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A Practical Guide to Disaster Recovery Planning: The Basics to Getting Started by Double-Take Software UK
December 01, 2006 - (Free Research)
This paper is intended to help simplify the process of starting a disaster recovery plan so as not to be so overwhelming. Through some basic steps, businesses can better protect themselves against data loss while working toward a more complete business continuity plan.
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