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IT Managers Struggle to Make the Right Service Desk Choice! by Numara Software December 16, 2009 - (Free Research) Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price.  (ANALYST REPORT) READ ABSTRACT |

LogMeIn Rescue: Transforming the Help Desk with Remote Support Services by LogMeIn, Inc. May 09, 2011 - (Free Research) Learn how IRIS, a private software company in the UK that supplies business management solutions, was able to support both large and small organisations in overcoming their technical incidents with remote support software solutions. Uncover why they chose this approach and how it’s helping their company flourish.    (CASE STUDY) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies April 20, 2011 - (Free Research) This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.  (EGUIDE) READ ABSTRACT |

Recruit and Build the Right Team for your Service Desk by Citrix Online UK May 16, 2011 - (Free Research) An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.  (WHITE PAPER) READ ABSTRACT |

SDI: Next Level Service Desk Strategies by Citrix Online UK June 01, 2011 - (Free Research) This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.  (EGUIDE) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK April 05, 2011 - (Free Research) This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 28 February 2012: Taking UK government into the cloud by ComputerWeekly.com February 28, 2012 - (Free Research) This week's edition asks, now that the the G-Cloud store is up and running, will the government's cloudstore transform the market for public sector IT buyers and suppliers? It also examines research that has indicated OS upgrades will attract a significant chunk of investment this year.  (EZINE)

Shoosmiths Entrusts Vital Business Continuity Plans to HP by Hewlett-Packard Limited October 29, 2010 - (Free Research) Shoosmiths is one of the UK's largest law firms with 8 offices, more than 100 partners and more than 1,200 staff. This short white paper explores how Shoosmith was able to seamlessly impelament a new, state-of-the-art business continuity consultancy service, including business impact analysis and risk assessment. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 14 May 2013: Lessons for local government IT - a visit to Cape Town by ComputerWeekly.com May 14, 2013 - (Free Research) In this week's Computer Weekly: we visit Cape Town to find out how the South African city worked with SAP to manage citizen services. Tesco tells us how it saved £100m in its supply chain by using business analytics. And we examine Microsoft's response to the lukewarm reaction given by customers to Windows 8. Read the issue now.  (EZINE) READ ABSTRACT |

Unlocking growth potential in emerging markets by ComputerWeekly.com April 23, 2012 - (Free Research) Emerging markets offer huge potential for technology companies to expand. This report from Grant Thornton assess the opportunities in a range of emerging markets.  (IT BRIEFING) READ ABSTRACT |

Computer Weekly - 23 August 2011: Download this week's issue of the UK's leading technology publication, with our analysis of the latest news and IT trends by ComputerWeekly.com August 23, 2011 - (Free Research) In this week's Computer Weekly, Oxfam's CIO talks about how IT supports a global aid operation; we ask if £530m government funding will be enough to roll-out superfast broadband; we examine the security issues around moving to IPv6; plus our analysis of the week’s biggest news stories in IT. Download the latest issue now.  (EZINE) READ ABSTRACT |

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc. January 06, 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.  (EGUIDE) READ ABSTRACT |

Women in Technology 2012 by ComputerWeekly.com July 12, 2012 - (Free Research) Women technology experts find their careers just as rewarding as men, but image problems are deterring new female recruits, this exclusive research from Computer Weekly and Mortimer Spinks reveals.  (ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com March 27, 2012 - (Free Research) This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy.  (EZINE)

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com December 12, 2011 - (Free Research) In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.  (EZINE) READ ABSTRACT |

Computer Weekly 1 November 2011: Read this week's issue of the UK's leading technology publication, with the latest news, analysis and opinion for IT managers by ComputerWeekly.com October 28, 2011 - (Free Research) In this week's Computer Weekly, we examine the IT challenges facing retailers in a world of multi-channel shopping; our latest Buyer's Guide looks at upgrading from Windows XP to Windows 7 as XP approaches the time Microsoft ceases support; and we kick-off this year's search for the most influential people in UK IT. Download the new issue now.  (EZINE) READ ABSTRACT |

Computer Weekly 20 September 2011: Download the new issue of the UK's leading technology publication, featuring in-depth analysis of the latest IT news and technology trends by ComputerWeekly.com September 20, 2011 - (Free Research) In this week's Computer Weekly, we examine what reform of the UK's banks will mean for financial services IT strategies. We also look at the problems of software licensing when moving to desktop virtualisation, discuss how to make sense of cloud computing, and provide part three of our guide to business intelligence. Download the new issue now.  (EZINE)

Computer Weekly – 30 April 2013: What’s next for mobile IT in the enterprise? by ComputerWeekly.com April 30, 2013 - (Free Research) n this week's Computer Weekly: BlackBerry and Windows have been the mainstay of corporate IT for years, but how do their latest releases stack up? We examine the user response. Communications minister Ed Vaizey talks about broadband and 4G policy. And we ask if Nationwide's £1bn IT plan can increase competition in banking. Read the issue now.  (EZINE) READ ABSTRACT |

E-Guide: Best of 2010: The 10 Web Pages Most Read by UK-based IT Pros by EMC Backup and Recovery Solutions November 23, 2010 - (Free Research) This searchstorage.co.uk eguide is comprised of the best and most read expert articles. Read this brief guide to find out how to avoid the common pitfalls of  storage planning and how you can prepare your business for 2011.  (EGUIDE) READ ABSTRACT |

Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com May 22, 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.  (EZINE) READ ABSTRACT |

Computer Weekly - 14 February 2012: Does government IT deliver value for money? by ComputerWeekly.com February 14, 2012 - (Free Research) This week’s Computer Weekly, investigates the costs of government IT, asking whether taxpayers are getting value for money from the 8,000 IT staff employed by Whitehall. We also examine how IT leaders are preparing for the growth of bring-your-own-device policies and the mobile security implications.  (EZINE) READ ABSTRACT |

Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers by ComputerWeekly.com November 11, 2011 - (Free Research) In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now.  (EZINE)

Technology Industry Survey 2013   by ComputerWeekly.com October 19, 2012 - (Free Research) From CTOs to Software Developers, Enterprise Architects to digital entrepreneurs, this extensive report captures the opinions of people at the forefront of shaping what is next for our industry.  (IT BRIEFING) READ ABSTRACT |

Data Privacy e-Book by SearchSecurity.co.UK April 12, 2011 - (Free Research) SearchSecurity.Co.UK presents a comprehensive guide to data privacy in the UK. Our experts cover all the angles in order to help you protect the data your organisation collects, transmits and stores.  (TECHNICAL ARTICLE) READ ABSTRACT |

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