WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 31, 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).  (ANALYST BRIEF) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

Geoffrey Moore on Application Transformation –Part 2 by Hewlett-Packard Company July 05, 2012 - (Free Research) Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more.  (WEBCAST) READ ABSTRACT |

Critical Capabilities for Mobile Application Development Platforms with Gartner and SAP by SAP America, Inc. April 27, 2012 - (Free Research) Platforms for mobile application development are gaining popularity, but implementation is often complex, and there are several different types of vendors that provide them. Check out this Gartner report that rates the capabilities of B2E and B2C application development scenarios of vendors that provide development platforms for mobile apps.  (WHITE PAPER) READ ABSTRACT |

Service. Smarter. Redefining commerce in the age of the customer by IBM May 01, 2012 - (Free Research) Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.  (WHITE PAPER) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems May 11, 2011 - (Free Research) For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need.  (WHITE PAPER) READ ABSTRACT |

CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Online Forum: Join the Revolution by Oracle Corporation UK Ltd December 2012 - (Free Research) Today, the customer experience you provide is more important than ever. Watch this webcast to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, and other thought leaders as they discuss the ROI of the customer experience and learn strategies your peers are using to win over customers.  (WEBCAST)

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT)

How to Answer the CFO-Building the Processes to Manage the Financial Implications of the Channel Programs by SAP AG September 2008 - (Free Research) This paper focuses primarily on one type of popular channel incentive: Channel Marketing Funds. These range from Marketing Development Funds to co-operative funds, depending on the organization and the type of channel partners used.  (WHITE PAPER) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions March 2011 - (Free Research) According to a recent study by an independent research firm, "90 percent of IT executives surveyed think that a real-time, customized dashboard will improve service levels and problem remediation."  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Business Value of CX: Deliver a Great Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations.  (VIDEO)

Online Testing for Site Optimization: 101 by WebTrends (E-mail this company) April 2013 - (Free Research) Web site optimization can drastically help your business increase conversion rates and bring in revenue, but it is not a simple process. Turn to this informative white paper to learn about the different types and strengths of online testing for site optimization, and determine which process is most effective for your organization.  (WHITE PAPER) READ ABSTRACT |

Defining the 21st Century salesperson by SAP America, Inc. May 2012 - (Free Research) This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.  (WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect August 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.  (WHITE PAPER) READ ABSTRACT |

Big Data Means All Your Data: Integration is Key by TIBCO Software Inc. April 2013 - (Free Research) Join Mike Gualtieri, Principal Analyst at Forrester, for this webcast exploring the importance of integration in your big data initiatives. Gain insight on the 3 key big data management activities you  need to consider, important technologies, how to overcome key integration challenges, and more.  (WEBCAST) READ ABSTRACT |

Integration in the Age of the Customer by TIBCO Software Inc. February 2013 - (Free Research) In this on demand webinar explore the impact of cloud initiatives and new customer relationships on integration strategy. Continue on to learn what you should take into account when preparing your integration initiatives.  (WEBCAST) READ ABSTRACT |

Enhancing SQL Reporting Services with Double-Take by Double-Take Software February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data no matter what.  (WHITE PAPER) READ ABSTRACT |

Dark Pools of Liquidity: Understanding & Technology dependencies for the future by Wipro Technologies May 2009 - (Free Research) This white paper provides insight into the dark pools of liquidity, discusses the mechanism of dark pools trading, advantages and how technology would impact the operations or provide benefits in trading over this medium.  (WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT)

Customer Experience Exchange, Issue 7 by SearchCRM November 2012 - (Free Research) This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.  (EZINE) READ ABSTRACT |

E-Book: Successfully Leveraging Marketing Automation Technology: Building a Business Case by SearchCRM August 2010 - (Free Research) Marketers are being asked to identify, segment and target the most profitable customers and boost customer loyalty. Marketing automation software can help solve these challenges, but it too requires a financial investment. Read on and learn how to successfully leverage marketing automation technology and how to build a business case for it as well.  (EBOOK) READ ABSTRACT |

Improving End-User Performance by Eliminating HTTP Chattiness by F5 Networks April 2007 - (Free Research) Many organizations embark on global multi-million dollar web application deployments only to later discover that their users are unsatisfied with the performance compared to their old client server application. This paper provides alternatives.  (WHITE PAPER) READ ABSTRACT |

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.  (WHITE PAPER) READ ABSTRACT |

Citrix Receiver for Enterprise Apps by Citrix March 2010 - (Free Research) This whitepaper explains how using Oracle applications, Citrix Receiver, and a smart phone, can mobilize any type of enterprise application affordably, overcoming security, usability, and platform incompatibility concerns.  (WHITE PAPER) READ ABSTRACT |

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