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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

How Will the Change in Internet Addresses Affect Your Business? by Brocade

November 2011 - (Free Research)
IP addresses are being nearly depleted due to the immense popularity of the internet and the need to have a unique IP address to identify each device using it. Running out of internet addresses would have disastrous effects. 
(WHITE PAPER) READ ABSTRACT |

How to handle the growing number of traffic types in your data center by Dell, Inc.

August 2013 - (Free Research)
This white paper details the benefits of I/O consolidation on Ethernet and Fibre Channel 
(WHITE PAPER) READ ABSTRACT |

A Holistic View of Virtualization in the Data Center by Agilysys-Sun Technology Solutions

September 2008 - (Free Research)
Each type of virtualization - server, storage, desktop, application, and network - offers its own ROI. Learn about features and benefits of the five main types of virtualization to cater your virtualization strategy to your organization. 
(WEBCAST) READ ABSTRACT |

RFID Reader Options for Better RFID Solution Design by Motorola, Inc.

July 2008 - (Free Research)
This white paper provides an in-depth look at the three types of Radio Frequency Identification (RFID) readers: handheld, mobile, and fixed. These readers provide solutions that enable enterprises to truly maximize the value of RFID technology. 
(ANALYST REPORT) READ ABSTRACT |

9 Backup Types & Methods: Which is Right for Your Business by SonicWALL

October 2011 - (Free Research)
This SearchStorage.com expert EGuide will help you understand the various backup options currently available by outlining what each backup type and technology entails, and showing how to choose the right strategy for your business. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Unraveling the Data Warehouse Performance Traffic Jam by Teradata

December 2012 - (Free Research)
Today's data warehouse architectures can be highly-complex, expensive to maintain and overburdened by the increasing demand for advanced analytical workloads. Review this presentation transcript to learn the importance of deploying database technology that can handle mixed, shifting, and high-concurrency workloads, and more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Selecting the right DLP solution: Enterprise, Lite, or Channel? by Websense, Inc.

October 2011 - (Free Research)
DLP describes a wide range of solutions from simple tools that identify file types to enterprise-level products that make intelligent decisions based on network traffic. View now to discover which solution is best for your organization by exploring different type of DLP solutions, capabilities to consider, pros and cons of DLP types and more. 
(WHITE PAPER) READ ABSTRACT |

The Different Types of UPS Systems by APC by Schneider Electric

February 2005 - (Free Research)
There is much confusion in the marketplace about the different types of UPS systems and their characteristics. Each of these UPS types is defined, practical applications of each are discussed, and advantages and disadvantages are listed. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Changing Data Backup Software Applications: Tips, Types & Recommendations by EMC Corporation

September 2011 - (Free Research)
In this expert e-guide, storage guru Brien Posey will offer insight into the critical considerations one must take before making the switch to a new backup product. Learn about the different types of backups, what you need to think about during the switch, and which backup type is best for your organization’s needs. 
(EGUIDE) READ ABSTRACT |

Cloud Infrastructure for The Real World by Red Hat

May 2014 - (Free Research)
This whitepaper discusses this new model in detail and how Red Hat Cloud Infrastructure makes a smooth transition to newer, cloud-style workloads possible. 
(WHITE PAPER) READ ABSTRACT |

How to Answer the CFO-Building the Processes to Manage the Financial Implications of the Channel Programs by SAP AG

September 2008 - (Free Research)
This paper focuses primarily on one type of popular channel incentive: Channel Marketing Funds. These range from Marketing Development Funds to co-operative funds, depending on the organization and the type of channel partners used. 
(WHITE PAPER) READ ABSTRACT |

IP Version 6 Address Types by Global Knowledge

December 2012 - (Free Research)
There are a number of different types of addresses in IPv6. This white paper examines addressing classifications in detail and outline their functions within the context of the protocol. 
(WHITE PAPER) READ ABSTRACT |

Developing Mobile Apps Today by IBM

December 2012 - (Free Research)
Read the expert guidance in this Solution Spotlight to learn how to recognize the differences between the main categories of mobile application delivery, resize service-oriented architecture (SOA) services to fit the confines of small devices, and ensure speed, reliability, and user expectations when developing mobile applications. 
(EGUIDE) READ ABSTRACT |

The GeoTAX ® Enterprise Tax Management solution by Pitney Bowes Group 1 Software

The GeoTAX ® Enterprise Tax Management solution provides you with the necessary tools to centralize all your corporate tax jurisdiction processing needs and supports critical tax compliance issues. 
(SOFTWARE PRODUCT)

Business Continuity Planning IT Survival Guide by CA Technologies.

December 2008 - (Free Research)
This survival guide will help you and your company start to plan an effective business continuity plan. The end result should be a reduction in risk factors and to minimize the impact of disasters that are out of your control. 
(WHITE PAPER) READ ABSTRACT |

How to Select the Correct RAID for an EqualLogic SAN by Dell India

September 2009 - (Free Research)
One of the most important decisions that you have to make when deploying a new storage solution is what RAID type(s) to use. Read this white paper for a discussion on how to select the right RAID policy for your Dell EqualLogic™ storage area network (SAN) arrays. 
(WHITE PAPER) READ ABSTRACT |

ESET: Threat Center by ESET

September 2010 - (Free Research)
IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types. 
(PRODUCT DEMO) READ ABSTRACT |

State of Software Security Report by Veracode, Inc.

February 2011 - (Free Research)
The State of Software Security is a semi-annual report that draws on continuously updated information in Veracode’s cloud-based application risk management services platform. Unlike a survey, the data comes from actual code-level analysis of billions of lines of code and thousands of applications. 
(WHITE PAPER) READ ABSTRACT |

Virtualization Defined - Eight Different Ways by F5 Networks

September 2008 - (Free Research)
Virtualization is not a new concept. Today it appears that virtualization is everywhere, which because of its ambiguity can be applied to any and all parts of an IT infrastructure. This whitepaper focuses on virtualization in the data center. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management by Embarcadero Technologies, Inc.

October 2009 - (Free Research)
In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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