Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

HP AppSystems for SAP HANA - Utilities by Hewlett-Packard Limited July 03, 2012 - (Free Research) How can real-time analytics software help forward-thinking utilities companies convert the sea of new consumption data generated by automated smart meter readings into actionable intelligence for their business and customers? View this webcast to get a brief tutorial on the practical power of real-time analytics for the utilities industry.  (WEBCAST) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Engaging with the New eLearning by Adobe Systems, Inc. August 2008 - (Free Research) Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs.  (WHITE PAPER) READ ABSTRACT |

Skill building takes time. Let knowledge paths pave the way. by IBM December 2011 - (Free Research) Check out this resource center to find how-to articles, free trial software, discussion forums, educational videos and podcasts, and hands-on exercises to help develop your skills in technologies and products such as: cloud computing, Java, Linux, open source, Web development, XML, AIX and UNIX, business analytics, information management, and more.  (RESOURCE CENTER) READ ABSTRACT |

Informatica PowerCenter to Salesforce ODBC Integration by Progress DataDirect May 2012 - (Free Research) This tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now.  (WHITE PAPER) READ ABSTRACT |

SearchSystemsChannel.com eGuide: Virtual Server Management Guide for VARs by IBM August 2011 - (Free Research) Virtual systems management is a major new opportunity for VARs provided that it is implemented correctly. This expert e-guide explores the fundamentals of virtual systems management from a reseller's perspective and explains how it can allow customers to fully leverage their virtual environments.  (EGUIDE) READ ABSTRACT |

Cloud backup tutorial: How to leverage cloud backup services by Iron Mountain July 2009 - (Free Research) In this tutorial on cloud backup, you will learn the pros and cons cloud backup, how cloud storage is changing data protection and disaster recovery and the differences in the cost of cloud backup vs. traditional backup.  (EBOOK) READ ABSTRACT |

Tutorial: What's Truly New in Tape Storage Technology by Iron Mountain September 2011 - (Free Research) Contrary to popular belief, tape storage systems still have a number of inherent benefits. Long-term data archiving, the ability to be easily transported offsite, relatively low cost – just to name a few. This SearchDataBackup.com tutorial features information about the latest developments on tape storage systems.  (EGUIDE) READ ABSTRACT |

Tutorial: Off-site Tape Backup and Recovery by Iron Mountain August 2011 - (Free Research) In this tutorial on off-site tape storage, learn about the best way to store and recover your tape storage, off-site tape storage best practices, tape vaulting, tape backup alternatives and options like cloud backup.  (EGUIDE) READ ABSTRACT |

E-Guide: Data Backup and Recovery Tutorial - Tape Storage by Overland Storage August 2010 - (Free Research) This tutorial, brought to you by SearchDataBackup.com, discusses what exactly makes tape an optimal backup tool and how it should be used in modern backup environments.  (EGUIDE) READ ABSTRACT |

Data storage backup security tutorial: Tape encryption and cloud backup by Quantum Corporation September 2009 - (Free Research) Data storage backups are a necessary element of data protection plan, but they're often the biggest source of security woes. Learn everything you need to know about keeping your backups secure in this tutorial.  (INFORMATION CENTER) READ ABSTRACT |

Data Storage Backup Security tutorial: Tape Encryption and Cloud Backup by Quantum Corporation August 2009 - (Free Research) Data storage backups are a necessary element of data protection plan, but they're often the biggest source of security woes. Learn everything you need to know about keeping your backups secure in this tutorial.  (EBOOK) READ ABSTRACT |

SearchDataBackup VMware Backup Tutorial by Quantum Corporation August 2009 - (Free Research) Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more.  (EGUIDE) READ ABSTRACT |

Data Deduplication Technology Tutorial: A guide to data deduping and backup by Symantec Corporation August 2010 - (Free Research) This data deduplication technology tutorial will look at all of the data dedupe alternatives and take a look at some of the most significant deduplication backup products. Learn about global data deduplication, what to look for in a data deduplication product, inline vs. post-processing deduplication, and more.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Continuous Data Protection Backup Tutorial on CDP Tools, Part 2 by FalconStor Software May 2011 - (Free Research) The Storage Networking Industry Association (SNIA) defines CDP as "a class of mechanisms that continuously capture or track data modifications enabling recovery to previous points in time." In part two of this tutorial on continuous data protection backup, learn how CDP is being used today, and about the latest CDP products.  (EGUIDE) READ ABSTRACT |

E-Guide: Continuous Data Protection Backup Tutorial on CDP Tools, Part 1 by FalconStor Software May 2011 - (Free Research) In part one of this tutorial on continuous data protection backup, learn about the latest CDP tools, how CDP has grown over the past few years, and the history of CDP tools and how they are evolving.  (EGUIDE) READ ABSTRACT |

Maximizing your enterprise data storage capacity: Improve efficiency and utilization by Dell Compellent July 2011 - (Free Research) This tutorial from SearchStorage.com explores different backup tools that can improve the efficiency and utilization of your IT infrastructure by getting the most out of your storage capacity. Backup methods discussed in this tutorial include SRM tools, tiered storage models, classification and migration tools, thin provisioning and more.  (EGUIDE) READ ABSTRACT |

Tiered Storage Tutorial by Symantec Corporation December 2010 - (Free Research) Recent technology improvements aiding the success of tiered storage include new solid-state disks (SSDs), improved Serial Attached SCSI (SAS) and more efficient data movement, classification and quality of service (QoS) software. Continue reading this tutorial to learn more.  (EGUIDE) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect December 2012 - (Free Research) You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.  (WHITE PAPER) READ ABSTRACT |

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc. February 2008 - (Free Research) This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.  (WHITE PAPER) READ ABSTRACT |

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation February 2008 - (Free Research) The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.  (WEBCAST) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.  (VIDEO) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

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