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UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 16, 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Real-time Personalization: 6 fundamental tips for marketers by IBM

December 31, 2013 - (Free Research)
Access this white paper today to learn all you need to know about real-time personalization, how to overcome its challenges, and how you can increase the value of every one of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Personalization Driving E-Commerce by Limelight Networks, Inc.

January 28, 2013 - (Free Research)
Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger. 
(EGUIDE) READ ABSTRACT |

Intelligent Self-Service and Personalization: Rethink the Customer Experience by Genesys

June 02, 2014 - (Free Research)
With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels. 
(WHITE PAPER) READ ABSTRACT |

Personalized Marketing and Web Analytics by IBM

February 28, 2013 - (Free Research)
In this white paper, uncover the gold mine that lies within behavioral data, identify the specific nuggets to mine, and learn how to leverage behavior data to increase marketing returns at every stage of the customer life cycle, both online and offline. 
(WHITE PAPER) READ ABSTRACT |

Gartner: Context-aware computing by ComputerWeekly.com

June 01, 2012 - (Free Research)
Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media. 
(ANALYST BRIEF) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Mass Personalization: How relevance engines are revolutionizing mass communications by xMatters, Inc.

September 08, 2010 - (Free Research)
Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 31, 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

eBook: The Shortcut Guide to User Workspace Management - Chapter 2: Personalization Equals Content + Context by RES Software

November 03, 2010 - (Free Research)
That’s why personality - and the preservation of personality, no matter how our users might connect—is so incredibly important. Read Chapter 2 of this series to learn more about the importance of personalization. 
(EBOOK) READ ABSTRACT |

Virtual Desktop Toolbox by SearchDataCenter.com

December 20, 2011 - (Free Research)
Read this virtual desktop e-book, featuring experts Brian Madden and Gabe Knuth, to gain key insights on performance monitoring tools, WAN optimization, personalization software, and much more. 
(EBOOK) READ ABSTRACT |

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc.

January 2007 - (Free Research)
This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. 
(WHITE PAPER) READ ABSTRACT |

Vestcom International: Personalization Drives Repeat Business by Exstream Software

April 2008 - (Free Research)
Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering... 
(CASE STUDY) READ ABSTRACT |

vDesk on VDI by RingCube Technologies, Inc.

December 2009 - (Free Research)
This webinar will show you how, by combining RingCube's new vDesk solution with your VDI (virtual desktop infrastructure), you can achieve personalization, offline mobility and efficient storage. 
(WEBCAST) READ ABSTRACT |

Tutorial: What's Truly New in Tape Storage Technology by Iron Mountain

September 2011 - (Free Research)
Contrary to popular belief, tape storage systems still have a number of inherent benefits. Long-term data archiving, the ability to be easily transported offsite, relatively low cost – just to name a few. This SearchDataBackup.com tutorial features information about the latest developments on tape storage systems. 
(EGUIDE) READ ABSTRACT |

Tutorial: Off-site Tape Backup and Recovery by Iron Mountain

August 2011 - (Free Research)
In this tutorial on off-site tape storage, learn about the best way to store and recover your tape storage, off-site tape storage best practices, tape vaulting, tape backup alternatives and options like cloud backup. 
(EGUIDE) READ ABSTRACT |

Cloud backup tutorial: How to leverage cloud backup services by Iron Mountain

July 2009 - (Free Research)
In this tutorial on cloud backup, you will learn the pros and cons cloud backup, how cloud storage is changing data protection and disaster recovery and the differences in the cost of cloud backup vs. traditional backup. 
(EBOOK) READ ABSTRACT |

E-Guide: Data Backup and Recovery Tutorial - Tape Storage by Overland Storage

August 2010 - (Free Research)
This tutorial, brought to you by SearchDataBackup.com, discusses what exactly makes tape an optimal backup tool and how it should be used in modern backup environments. 
(EGUIDE) READ ABSTRACT |

Virtual Desktop Infrastructure Tutorial: Part 1 by Dell, Inc.

September 2011 - (Free Research)
This tutorial can help minimize your storage/VDI problems by outlining VDI considerations prior to implementation. 
(EGUIDE) READ ABSTRACT |

Choosing the Best Virtual Server Storage: A Tutorial by VMware, Inc.

January 2013 - (Free Research)
If you're a small to medium-sized business, you need your storage platform to be manageable by a small IT staff and fit within your budget. This expert E-Guide provides a detailed tutorial to help you navigate the virtual storage marketplace and select the best architecture for you. 
(EGUIDE) READ ABSTRACT |

Data storage backup security tutorial: Tape encryption and cloud backup by Quantum Corporation

September 2009 - (Free Research)
Data storage backups are a necessary element of data protection plan, but they're often the biggest source of security woes. Learn everything you need to know about keeping your backups secure in this tutorial. 
(INFORMATION CENTER) READ ABSTRACT |

Data Storage Backup Security tutorial: Tape Encryption and Cloud Backup by Quantum Corporation

August 2009 - (Free Research)
Data storage backups are a necessary element of data protection plan, but they're often the biggest source of security woes. Learn everything you need to know about keeping your backups secure in this tutorial. 
(EBOOK) READ ABSTRACT |

SearchDataBackup VMware Backup Tutorial by Quantum Corporation

August 2009 - (Free Research)
Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more. 
(EGUIDE) READ ABSTRACT |

Data Deduplication Tutorial by Quantum Corporation

July 2009 - (Free Research)
Data Deduplication is a vital technology to consider as part of your overall data protection strategy. Data Deduplication significantly reduces the amount of space required for backup and the network bandwidth required for replication. This tutorial explores several facets of data deduplication technology and compares vendor offerings. 
(TRAINING GUIDE) READ ABSTRACT |

Tiered Storage Tutorial by Symantec Corporation

December 2010 - (Free Research)
Recent technology improvements aiding the success of tiered storage include new solid-state disks (SSDs), improved Serial Attached SCSI (SAS) and more efficient data movement, classification and quality of service (QoS) software. Continue reading this tutorial to learn more. 
(EGUIDE) READ ABSTRACT |

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