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Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

E-Guide: Continuous Data Protection Backup Tutorial on CDP Tools, Part 2 by FalconStor Software

May 20, 2011 - (Free Research)
The Storage Networking Industry Association (SNIA) defines CDP as "a class of mechanisms that continuously capture or track data modifications enabling recovery to previous points in time." In part two of this tutorial on continuous data protection backup, learn how CDP is being used today, and about the latest CDP products. 
(EGUIDE) READ ABSTRACT |

E-Guide: Continuous Data Protection Backup Tutorial on CDP Tools, Part 1 by FalconStor Software

May 20, 2011 - (Free Research)
In part one of this tutorial on continuous data protection backup, learn about the latest CDP tools, how CDP has grown over the past few years, and the history of CDP tools and how they are evolving. 
(EGUIDE) READ ABSTRACT |

Choosing the Best Virtual Server Storage: A Tutorial by Dell Compellent

August 01, 2011 - (Free Research)
Virtual implementation comes with a caveat: You must choose the right storage for your virtual server environment – which involves a few careful considerations and steps. This tutorial will walk you through these considerations and also discusses different storage options for your virtual environment. 
(EGUIDE) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Tutorial: What's Truly New in Tape Storage Technology by Iron Mountain

September 2011 - (Free Research)
Contrary to popular belief, tape storage systems still have a number of inherent benefits. Long-term data archiving, the ability to be easily transported offsite, relatively low cost – just to name a few. This SearchDataBackup.com tutorial features information about the latest developments on tape storage systems. 
(EGUIDE) READ ABSTRACT |

Tutorial: Off-site Tape Backup and Recovery by Iron Mountain

August 2011 - (Free Research)
In this tutorial on off-site tape storage, learn about the best way to store and recover your tape storage, off-site tape storage best practices, tape vaulting, tape backup alternatives and options like cloud backup. 
(EGUIDE) READ ABSTRACT |

Cloud backup tutorial: How to leverage cloud backup services by Iron Mountain

July 2009 - (Free Research)
In this tutorial on cloud backup, you will learn the pros and cons cloud backup, how cloud storage is changing data protection and disaster recovery and the differences in the cost of cloud backup vs. traditional backup. 
(EBOOK) READ ABSTRACT |

E-Guide: Data Backup and Recovery Tutorial - Tape Storage by Overland Storage

August 2010 - (Free Research)
This tutorial, brought to you by SearchDataBackup.com, discusses what exactly makes tape an optimal backup tool and how it should be used in modern backup environments. 
(EGUIDE) READ ABSTRACT |

Virtual Desktop Infrastructure Tutorial: Part 1 by Dell, Inc.

September 2011 - (Free Research)
This tutorial can help minimize your storage/VDI problems by outlining VDI considerations prior to implementation. 
(EGUIDE) READ ABSTRACT |

Choosing the Best Virtual Server Storage: A Tutorial by VMware, Inc.

January 2013 - (Free Research)
If you're a small to medium-sized business, you need your storage platform to be manageable by a small IT staff and fit within your budget. This expert E-Guide provides a detailed tutorial to help you navigate the virtual storage marketplace and select the best architecture for you. 
(EGUIDE) READ ABSTRACT |

Data storage backup security tutorial: Tape encryption and cloud backup by Quantum Corporation

September 2009 - (Free Research)
Data storage backups are a necessary element of data protection plan, but they're often the biggest source of security woes. Learn everything you need to know about keeping your backups secure in this tutorial. 
(INFORMATION CENTER) READ ABSTRACT |

Data Storage Backup Security tutorial: Tape Encryption and Cloud Backup by Quantum Corporation

August 2009 - (Free Research)
Data storage backups are a necessary element of data protection plan, but they're often the biggest source of security woes. Learn everything you need to know about keeping your backups secure in this tutorial. 
(EBOOK) READ ABSTRACT |

SearchDataBackup VMware Backup Tutorial by Quantum Corporation

August 2009 - (Free Research)
Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more. 
(EGUIDE) READ ABSTRACT |

Data Deduplication Tutorial by Quantum Corporation

July 2009 - (Free Research)
Data Deduplication is a vital technology to consider as part of your overall data protection strategy. Data Deduplication significantly reduces the amount of space required for backup and the network bandwidth required for replication. This tutorial explores several facets of data deduplication technology and compares vendor offerings. 
(TRAINING GUIDE) READ ABSTRACT |

Tiered Storage Tutorial by Symantec Corporation

December 2010 - (Free Research)
Recent technology improvements aiding the success of tiered storage include new solid-state disks (SSDs), improved Serial Attached SCSI (SAS) and more efficient data movement, classification and quality of service (QoS) software. Continue reading this tutorial to learn more. 
(EGUIDE) READ ABSTRACT |

Data Deduplication Technology Tutorial: A guide to data deduping and backup by Symantec Corporation

August 2010 - (Free Research)
This data deduplication technology tutorial will look at all of the data dedupe alternatives and take a look at some of the most significant deduplication backup products. Learn about global data deduplication, what to look for in a data deduplication product, inline vs. post-processing deduplication, and more. 
(WHITE PAPER) READ ABSTRACT |

Oracle Application Express Tutorial by Oracle Corporation

December 2006 - (Free Research)
Follow this step-by-step tutorial to create secure web applications that run inside your database using Oracle Application Express. You'll quickly learn how to easily build secure web forms, reports and charts. 
(WHITE PAPER) READ ABSTRACT |

Red Hat Enterprise Virtualization Demonstration by Red Hat and JBoss

October 2010 - (Free Research)
Join Andy Cathrow for an in depth look at Red Hat Enterprise Virtualization. In this webinar he’ll demonstrate advanced features such as templating, live migration, high availability and system scheduler. See a preview of new features in Red Hat Enterprise Virtualization 2.2, including Virtual Desktop support with SPIC, OVF import/export and more. 
(WEBCAST) READ ABSTRACT |

Maximizing your enterprise data storage capacity: Improve efficiency and utilization by Dell Compellent

July 2011 - (Free Research)
This tutorial from SearchStorage.com explores different backup tools that can improve the efficiency and utilization of your IT infrastructure by getting the most out of your storage capacity. Backup methods discussed in this tutorial include SRM tools, tiered storage models, classification and migration tools, thin provisioning and more. 
(EGUIDE) READ ABSTRACT |

MIPS Core PSP by CriticalBlue

June 2010 - (Free Research)
This application note provides a detailed tutorial of how to use the features of the MIPS Core PSP within Prism. End users who are either considering migrating existing software applications onto the 34K or 1004K core, or who already use those cores but wish to optimize their operation are the target audience for this paper. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

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