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Visy Recycling Deploys 'In Truck' Route Management & Data Capture by Kony May 07, 2013 - (Free Research) This brief case study illustrates how Visy Recycling turned to a third-party mobile app provider to replace their inefficient, paper-based operations with electronic in-truck devices to record delivery data directly to SAP systems.  (CASE STUDY) READ ABSTRACT |

Customers, Not Cars, Now Drive Auto Importer’s Strategy by SAP America, Inc. July 25, 2011 - (Free Research) This case study spotlights Colmobil Corp., one of Israel's leading importer and distributor of cars, trucks and buses, and their experience reorganizing their business around customers instead of vehicles. Inside, discover the tools they used to help them with this transformation, as well as the impressive results.  (CASE STUDY) READ ABSTRACT |

Business continuity planning essential for protecting patients, organizations by HP & Intel® September 20, 2011 - (Free Research) Something as seemingly trivial as a truck hitting a telephone pole can suddenly leave health care employees unable to access clinical applications and patient data. This tip discusses how providers can create, and update, business continuity plans to ensure that key systems and processes are maintained.  (EGUIDE) READ ABSTRACT |

Sustainability: A Green Model for Data Governance by Baseline Consulting August 26, 2009 - (Free Research) An effective governance program will determine what kinds of data are inputs, outputs or byproducts, and will enable the company to quickly distinguish and process data elements accordingly. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Compellent Helps gm2 Logistics Virtualize for a Greener Future by Dell Compellent January 2007 - (Free Research) Compellent's powerful and easy to use software applications enabled the team of U.K.-based gm2 Logistics Ltd., to manage the system entirely in-house.  (CASE STUDY) READ ABSTRACT |

Kelley Blue Book Case Study by Microsoft July 2007 - (Free Research) In 2006, Kelley Blue Book implemented a new analytical capabilities solution based on Microsoft Business Intelligence technologies. Now Kelley Blue Book has improved sales staff efficiency and created a compelling new Web analytics product that can provide its business customers with more targeted data for their marketing efforts.  (CASE STUDY) READ ABSTRACT |

Case Study: Noble by Intermec February 2013 - (Free Research) Read this case study to discover how Noble implemented a new technology for improved signature capture and better shipping, receiving, and scanning capabilities. Find out how they were able to improve delivery success rate from 80 percent to 95 percent.  (WHITE PAPER) READ ABSTRACT |

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry February 2009 - (Free Research) In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company.  (CASE STUDY) READ ABSTRACT |

Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com March 2012 - (Free Research) This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy.  (EZINE)

WAVE SYSTEMS CASE STUDY - Mazda North American Operations by Wave Systems Corp. September 2010 - (Free Research) THE CHALLENGE: Protect customer personal identifiable information and confidential business information on employee laptops scattered across North America without overburdening in-house IT resources. Read on to learn how they did it.  (CASE STUDY) READ ABSTRACT |

Smarter Planet Industry Solutions technical podcast series: Season 1 by IBM October 2011 - (Free Research) Welcome to the IBM developerWorks Smarter Planet Industry Solutions technical podcast series, your source for technical discussions regarding IT solutions for your industry. Tune in every few weeks to hear a new expert discussion.  (PODCAST) READ ABSTRACT |

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat November 2011 - (Free Research) This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.  (WHITE PAPER) READ ABSTRACT |

Postgres Plus® Technical Evaluation Guide by EnterpriseDB Corporation June 2010 - (Free Research) This guide outlines the common steps that people go through when they are interested in evaluating an open source database (e.g. one or both of the Postgres Plus products). This guide will also provide links to other documents/collateral that will help you accomplish each step. Read on to learn about these common steps in evaluation in more detail.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Benefits and Drawbacks of Mainframe Technical Support Methods for the Web by CA Technologies. December 2010 - (Free Research) This expert e-guide from SearchDataCenter.com explains various methods for solving technical support issues for the Web. Discover the advantages and drawbacks to each approach. And learn about serializing on the mainframe with compare-and-swap instruction.  (EGUIDE) READ ABSTRACT |

Oracle Solaris Optimized for Sun x86 Systems in the Enterprise by Oracle Corporation July 2010 - (Free Research) This document is intended as a technical guide for developers and system administrators that want to understand the precise details of how Oracle Solaris and Oracle’s Sun x86 systems using Intel Xeon processor 5600 and 7500 series can improve your enterprise application solution environment.  (WHITE PAPER) READ ABSTRACT |

Oracle Solaris Operating System: Optimized for Sun x86 Systems in the Enterprise by Oracle Corporation July 2010 - (Free Research) This document is intended as a technical guide for developers and system administrators that want to understand the precise details of how Oracle® Solaris and Oracle’s Sun x86 systems using Intel® Xeon® processor 5600 and 7500 series can improve your enterprise application solution environment.  (WHITE PAPER) READ ABSTRACT |

How BlackBerry Technical Support Services Are Evolving with BlackBerry 10 by BlackBerry January 2013 - (Free Research) The arrival of BlackBerry 10 has also brought along a new evolution in technical support for BlackBerry products. Watch this BlackBerry 10 Ready Program presentation to learn what's new.  (VIDEOCAST) READ ABSTRACT |

Best Practices to Device Control: An In-Depth Technical Webcast by Lumension May 2013 - (Free Research) This webcast offers practical steps you can take to implement the device control and encryption technologies that will help you effectively address the vulnerabilities associated with removable storage devices. Watch and learn more about laying the groundwork for data security, technical enforcement, data protection policies and more.  (WEBCAST) READ ABSTRACT |

Focus Research Series: Desktop and Application Delivery Landscape Report with All Profiles by Focus April 2008 - (Free Research) This excerpt of the Focus Landscape Research Series covers the drivers, trends, technical approaches and available solutions involved in evaluating and implementing desktop and application virtualization and delivery alternatives.  (WHITE PAPER) READ ABSTRACT |

Linux Related Technical Support Study by SUSE August 2010 - (Free Research) When it comes to technical support services, not all Linux offerings are created equal. This white paper evaluates three leading Linux vendors on several critical support capabilities, including ease of access to services, knowledge and expertise, and speed and effectiveness of resolution.  (WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

E-Book: Technical Guide on Vulnerability Management by SearchSecurity.com June 2010 - (Free Research) SearchSecurity.com presents a comprehensive guide to vulnerability management. Our experts cover all the angles with authoritative technical advice on: application security testing methods; leveraging vulnerability assessment results; analysis and correlation of pen test results; Windows patch management; and how to best assess your security state.  (EBOOK) READ ABSTRACT |

Transitioning to LTE: Business and Technical Considerations by Alcatel-Lucent November 2010 - (Free Research) LTE evolution is more than a move to a new technology. It encompasses a shift in the service provider’s business model to a more sustainable and profitable one. Read this presentation transcript to learn more!Trackback URL  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Proactive technical support: the overlooked essential in business resilience: Combine hardware and software technical support with business continuity and disaster recovery plans by IBM October 2011 - (Free Research) Read this white paper and discover how IBM tech support solutions fit into every good resiliency plan and what to look for in a good business resilience vendor.  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

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