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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG)

June 07, 2010 - (Free Research)
This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat. 
(WHITE PAPER) READ ABSTRACT |

Technology value matrix : ERP by ComputerWeekly.com

November 30, 2012 - (Free Research)
Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers. 
(ANALYST REPORT) READ ABSTRACT |

Leverage Security Intelligence for Retail by IBM

October 31, 2013 - (Free Research)
This informative solution brief highlights the challenges and potential solutions that can be implemented to help embrace mobile customers, protect payment and personal data and deliver a secure shopping experience. 
(WHITE PAPER) READ ABSTRACT |

Leverage Security Intelligence for Retail by IBM

October 31, 2013 - (Free Research)
This informative solution brief highlights the challenges and potential solutions that can be implemented to help embrace mobile customers, protect payment and personal data and deliver a secure shopping experience. 
(WHITE PAPER) READ ABSTRACT |

Trends to Watch: Customer Experience and Interaction by Oracle Corporation

October 09, 2013 - (Free Research)
The following article details how technologies are evolving to meet new customer demands, and providing recommendations for both enterprises and vendors. 
(WHITE PAPER) READ ABSTRACT |

Integrative CRM Enhances Midsize Business Agility and Performance by IBM

July 01, 2012 - (Free Research)
This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival. 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 17, 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

Challenges Around Developing Mobile Enterprise Applications by Hewlett-Packard Company

April 02, 2013 - (Free Research)
This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Top Ten Data Management Trends by Scalability Experts

May 31, 2011 - (Free Research)
Read this white paper to get the top ten data management trends that will be important in 2011 and beyond. Leveraging these trends will enable you to make more insightful business decisions, reduce your IT costs and make your environment more responsive, available and scalable. 
(WHITE PAPER) READ ABSTRACT |

Challenges Around Developing Mobile Enterprise Applications by Hewlett-Packard Limited

November 27, 2012 - (Free Research)
This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Success Factors of a Best-Run Marketing Organisation - How Does Your Team Stack Up? by SAP AG

December 01, 2007 - (Free Research)
How are leading marketing organisations getting the job done? Walk through their best practices, and you'll see what role software solutions - and customers - can play in helping marketing teams demonstrate favorable business outcomes. 
(JOURNAL ARTICLE) READ ABSTRACT |

Taking action on analytics: Using data for customer loyalty and retention by SAP America, Inc.

July 05, 2011 - (Free Research)
During the recession, organizations have been forced to revisit customer retention tactics and define a clear strategy for customer loyalty. Yet many organizations lack the strong understanding of customer data that is the foundation of a successful customer loyalty program.  In this e-book, learn about trends in customer relationship management. 
(EBOOK)

Unlock the Value of your SFA/CRM System by MicroStrategy Incorporated

January 20, 2014 - (Free Research)
The data stored in your customer relationship management (CRM) and sales force automation (SFA) systems in invaluable for identifying trends, building customer relationships, and selling more. In this informative white paper, learn how to overcome four key SFA and CRM challenges. 
(WHITE PAPER) READ ABSTRACT |

SaaS Provider Handbook: How To Make Your App Enterprise Ready by MuleSoft

December 19, 2013 - (Free Research)
This SaaS provider handbook serves as a brief how-to-guide to provide insight into key technology trends impacting enterprise customers. Read on now to find best practices from a product, sales, and marketing standpoint to repeatedly land and expand within these accounts. 
(WHITE PAPER) READ ABSTRACT |

2013 Trends to Watch: Customer Experience and Interaction by Oracle Corporation

October 31, 2012 - (Free Research)
This report looks at some of the important changes in the customer experience and interaction market, detailing how technologies are evolving to meet new consumer demands, and provides recommendations for both enterprises and vendors. 
(WHITE PAPER) READ ABSTRACT |

The Journey to Smarter Commerce: Your customer in context by IBM

April 30, 2013 - (Free Research)
Two of the biggest trends in commerce -- big data and more empowered customers -- are creating huge challenges for modern businesses. However, equally huge opportunities exist if you can successfully leverage big data to create a comprehensive, single view of the customer, resulting in optimum customer experiences. 
(WHITE PAPER) READ ABSTRACT |

SearchCRM.com Solution Spotlight: Social media driving CRM strategies by IBM

February 24, 2014 - (Free Research)
Rapid changes in social computing, mobile and customer analytics are driving shifts in CRM strategies. This e-guide examines how businesses can prepare for the evolving CRM market and address changing customer experience needs. Discover the latest predictions for CRM trends according to analysts from Gartner Inc. 
(EGUIDE) READ ABSTRACT |

E-Guide: Server Purchasing - Trends and considerations for buying new server hardware by Dell, Inc. and AMD

November 12, 2010 - (Free Research)
In this e-guide from SearchWindowsServer.com, learn about key trends driving server purchases in today’s market. Gain expert insight into what benchmarks and considerations you should evaluate when making a server purchase. 
(EGUIDE) READ ABSTRACT |

Global Sourcing Trends in 2012 by ComputerWeekly.com

March 05, 2012 - (Free Research)
The latest IT outsourcing trends from global law firm Morrison & Foerster. 
(IT BRIEFING) READ ABSTRACT |

Why Mobility is So Hot Right Now: 4 Trends to Watch by CSC

September 27, 2013 - (Free Research)
What do you need to know about mobility in order to reap the benefits, without succumbing to the common pitfalls? Watch this brief video to discover the top four trends to watch in mobility, so you can arm yourself with the best strategy for mobile development going forward. 
(VIDEO) READ ABSTRACT |

E-Guide: Cloud 101- Top Trends, Resources, and Benefits by KineticD

April 06, 2011 - (Free Research)
This e-guide will walk through the current VAR cloud computing business trends, how to weigh the risks and benefits to determine the need for it in your storage portfolio, and the top 10 cloud computing market resources. 
(EGUIDE) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 14, 2009 - (Free Research)
In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run. 
(PODCAST) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

March 31, 2009 - (Free Research)
This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run. 
(WEBCAST) READ ABSTRACT |

E-Book: Taking Action on Analytics - Using Data for Customer Loyalty and Retention by Infor CRM

September 09, 2009 - (Free Research)
In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Learn about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on. 
(EBOOK) READ ABSTRACT |

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