Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Webinar - Customer Engagement in 2013; The Mobile and Web Data Acquisition Imperative by Kofax, Inc. November 28, 2012 - (Free Research) Access this in-depth webinar to learn the current customer engagement industry trends, customer requirements, and goals of those in the insurance sector.Continue on to explore the business drivers and strategic responses surrounding the top ten technology initiatives for insurance.  (WEBCAST) READ ABSTRACT |

Challenges Around Developing Mobile Enterprise Applications by Hewlett-Packard Company April 02, 2013 - (Free Research) This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Retail Today: Understand Customers, Anticipate Needs, and Inspire Loyalty by SAP AG December 01, 2007 - (Free Research) Read how the software and tools SAP provides can help retailers succeed today by understanding their customers, anticipating their needs, and inspiring their loyalty as long-term customers by meeting those needs as they arise.  (WHITE PAPER) READ ABSTRACT |

Challenges Around Developing Mobile Enterprise Applications by Hewlett-Packard Limited November 27, 2012 - (Free Research) This presentation transcript examines the key drivers behind the mobile trend from an enterprise perspective and looks to how it will evolve in the next few years. Access this resource to examine the challenges surrounding the development of mobile enterprise applications.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How service-oriented architecture (SOA) impacts your IT infrastructure by IBM January 01, 2008 - (Free Research) In this paper, you will learn how SOA impacts your IT infrastructure--in particular, how business processes and transactions are handled differently in an SOA environment than in a traditional application architecture.  (WHITE PAPER) READ ABSTRACT |

Navigating the Next Five Years of Customer Service by Oracle Corporation UK Ltd June 30, 2012 - (Free Research) Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.  (WEBCAST)

Enable Enterprise Mobilty & Change the Game by Hewlett-Packard Company April 02, 2013 - (Free Research) Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.  (BROCHURE) READ ABSTRACT |

Enable Enterprise Mobility & Change the Game by Hewlett-Packard Limited June 30, 2012 - (Free Research) Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.  (BROCHURE) READ ABSTRACT |

Managing Your Data Assets by Pitney Bowes Business Insight July 30, 2009 - (Free Research) Information management is integral to successfully maintaining a competitive advantage. The value of all your data can increase or decrease over time depending on how you manage it. Read on to learn how to gain the insights into information management you need to succeed and gain that competitive edge that is now more important than ever.  (WHITE PAPER) READ ABSTRACT |

HP Mobile Opportunity Workshop: Expand your ability to interact by Hewlett-Packard Company April 03, 2013 - (Free Research) The consumerization of IT is opening new revenue streams, helping to build customer intimacy and increasing profit margins. Read this white paper to learn the steps for going mobile today.  (BROCHURE) READ ABSTRACT |

HP Mobile Opportunity Workshop: Expand your ability to interact by Hewlett-Packard Limited May 01, 2012 - (Free Research) The consumerization of IT is opening new revenue streams, helping to build customer intimacy and increasing profit margins. Read this white paper to learn the steps for going mobile today.  (BROCHURE) READ ABSTRACT |

HP Mobile Applications Services At-a-Glance : Deliver anytime, anywhere convenience by Hewlett-Packard Company April 03, 2013 - (Free Research) Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.  (WHITE PAPER) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: External Deployments by Oracle Corporation August 01, 2008 - (Free Research) Discover how several innovative companies are using collaboration, blogging communities, social networks, and related forms of communication to enhance branding, increase reputation among customers and communicate with them, create public support, and increase team productivity and knowledge sharing.  (WHITE PAPER) READ ABSTRACT |

Managing Your Data Assets by Pitney Bowes Business Insight March 09, 2009 - (Free Research) Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information!  (WHITE PAPER) READ ABSTRACT |

Full Spectrum Customer Data Integration (CDI) Solutions by Pitney Bowes Business Insight March 09, 2009 - (Free Research) Accurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program.  (WHITE PAPER) READ ABSTRACT |

HP Mobile Applications Services At-a-Glance: Deliver anytime, anywhere convenience by Hewlett-Packard Limited August 31, 2012 - (Free Research) Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.  (WHITE PAPER) READ ABSTRACT |

Operational Excellence: Enabling Sustained Growth : Spotlight on the Americas by SAP America, Inc. January 23, 2009 - (Free Research) Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.  (WHITE PAPER) READ ABSTRACT |

Reducing the Cost of Electronic Gaming Machine Support with Intel® vPro™ Technology by Wipro Technologies February 06, 2009 - (Free Research) This paper illustrates the expected cost savings of deploying this technology to support electronic gaming operations.  (ARTICLE) READ ABSTRACT |

Enabling Enterprise Mobility: Transform the Mobile Computing Environment by Hewlett-Packard Company September 30, 2011 - (Free Research) Read this paper to uncover best practices for a three-step mobile management strategy that looks at: foundational enterprise-wide policies around security, privacy, and end-user computing; the collaboration infrastructure that  needs to be established; and the required end-to-end architectural decisions, application, and infrastructure models.  (WHITE PAPER) READ ABSTRACT |

Producing to Order: Discrete Manufacturers and Customer Demand by SAP America, Inc. August 07, 2009 - (Free Research) Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing.  (WHITE PAPER) READ ABSTRACT |

Top Five Contact Center Trends for 2013 by Avaya March 21, 2013 - (Free Research) This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change.  (WHITE PAPER) READ ABSTRACT |

Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications January 31, 2013 - (Free Research) For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come  (WHITE PAPER) READ ABSTRACT |

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG) June 07, 2010 - (Free Research) This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat.  (WHITE PAPER) READ ABSTRACT |

Technology value matrix : ERP by ComputerWeekly.com November 30, 2012 - (Free Research) Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers.  (ANALYST REPORT) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution November 23, 2010 - (Free Research) Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more.  (EBOOK) READ ABSTRACT |

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