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Featured Sponsors
The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud, Inc.
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The Financial Edge™ is an accounting solution that helps nonprofit professionals make smart, strategic decisions, achieve the highest level of fiscal transparency and accountability, and evaluate the performance of every initiative in real-time. Modules include: accounts payable, account receivable, payroll, cash management, and others.
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The Education Edge: School Administration Software by Blackbaud, Inc.
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The Education Edge is an integrated student record system for your entire school. It allows independent, religious, and charter schools to share student information across all offices and provides a single, consistent, up-to-date source for communicating school and student information to parents, students, teachers and other school staff.
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ERP for Service Organizations by Epicor Software Corporation.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
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2005 Trends & Directions in Web-Based Support by CRMindustry.com
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June 2005 - (Free Research) While there's a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals.
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Supportindustry.com 2006 Service and Support Metrics Survey by CRMindustry.com
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March 2006 - (Free Research) In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries. The data gathered provides valuable insight into a range of issues and challenges important to service and support executives. Read our fourth annual report covering trends in service and support.
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Genesys Global Consumer Survey - 2007 by Genesys Co.
March 2008 - (Free Research) This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
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Demand Commander: Supply Chain Forecasting for Manufacturers by Foresight Technologies
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Foresight’s Demand Commander is a quantum leap in forecasting technology and demand planning process optimization. It helps US manufacturers and distributors predict, manage, and adapt to customer demand in order to drive profitable growth. Foresight guarantees to reduce the error in demand management and planning processes by 25-50%.
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ROI Case Study: Microsoft Business Intelligence Gulf DTH, Showtime by Nucleus Research
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February 2004 - (Free Research) Gulf DTH, Showtime used Microsoft SQL Server 2000 to build a business intelligence system that provides its employees with more accurate data on its customers. The system provides Showtime with richer trend analysis and demographic information that can be used to build tailored marketing campaigns to its customer base.
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Safe Sight -- Service Organization Management by High 5 Software
May 2008 - (Free Research) Case Study: After implementing High 5's SME system in mid-2007, security systems integration company Safe Sight experienced improvements in profits and operations in just a few months.
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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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Customer Information Quality Protection and Assessment by Datanomic.
A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.
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Extraordinary Customer Service by Avaya, Inc
June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
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Transaction Perspective: Online Business Transaction Performance by Keynote Systems
Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day.
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Business Trends: A Strategic Overview-Featuring Gartner Content by Sophos Inc.
July 2008 - (Free Research) This document contains information about our vender-neutral, software-base NAC solution that has been selected by some of the word’s most recognizable brands such as GE, who will be using NAC technology on up to 350,000 endpoints.
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Maximizing ROI from Data Mining by Nucleus Research
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November 2006 - (Free Research) Data mining can help organizations to uncover patterns and trends in their customer, product, or other data, to drive improved customer relations, fraud detection, and reduced risk. In this podcast, Nucleus Research explains how can maximize your data mining and business intelligence ROI.
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Master data management trends with Mark Smith, CEO of Ventana Research by Kalido
December 2007 - (Free Research) Ventana Research recently surveyed hundreds of companies to reveal the trends in enterprise master data management. In this podcast, we explore some of the results of that study with Mark Smith, chief executive officer and executive vice president of research with San Mateo, Calif.-based Ventana Research.
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