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Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG)

June 07, 2010 - (Free Research)
This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat. 
(WHITE PAPER) READ ABSTRACT |

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.

April 2006 - (Free Research)
This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

The MPLS Network: A Future-Proof Engine for Voice-Data Convergence by MegaPath Inc.

March 2010 - (Free Research)
Voice and data on a single wire is an exciting network development. MPLS technology, which enables voice and data to be transported together on wide area networks (WANs), has matured to provide a platform for almost unimaginable communications and cloud computing possibilities. Learn more about MPLS by reading this white paper. 
(WHITE PAPER) READ ABSTRACT |

Unified Communications: Strategic Value, Benefits and the Role of System Integrators by Hewlett-Packard Company

August 2008 - (Free Research)
This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises. Further, it demonstrates how unified communications (UC) can help companies to address these challenges. 
(WHITE PAPER) READ ABSTRACT |

The MPLS Network: A Future-Proof Engine for Voice-Data Convergence - Addressing network traffic trends with new opportunities for business communications by MegaPath Inc.

May 2011 - (Free Research)
This paper discusses the origins and future of Multi Protocol Label Switching (MPLS) technology, highlighting how new applications are demonstrating the potential of these networks and uncovering advantages you can expect to see. 
(WHITE PAPER) READ ABSTRACT |

The MPLS Network: A Future-Proof Engine for Voice-Data Convergence - Addressing network traffic trends with new opportunities for business communications by MegaPath Inc.

May 2011 - (Free Research)
This paper discusses the origins and future of Multi Protocol Label Switching (MPLS) technology, highlighting how new applications are demonstrating the potential of these networks and uncovering advantages you can expect to see. 
(WHITE PAPER) READ ABSTRACT |

UC Trends That are Changing Collaboration by Cisco (E-mail this company)

January 2014 - (Free Research)
This expert e-guide features information on the unified communications market with five key trends and a top 10 list of news stories from the past year. 
(EGUIDE) READ ABSTRACT |

Unified Communications Drive Protocol Convergence by Polycom, Inc.

May 2011 - (Free Research)
Unified communications (UC) is morphing voice, video, instant messaging and presence systems into one, but this trend is also bringing on a technical challenge. In this white paper, learn how your organization can receive the benefits of UC while providing a full range of services to end users. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Burning Dollars: Three Myths of Telecom Savings by Dimension Data

December 2013 - (Free Research)
In this white paper, explore 3 telecom savings myths debunked, and how organizations must achieve greater visibility in their networks to differentiate perceived and realized value of their mobile investments. 
(WHITE PAPER) READ ABSTRACT |

A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels by Verint Systems

November 2011 - (Free Research)
The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes. 
(WHITE PAPER) READ ABSTRACT |

Unified Communications Trends and Challenges: How to Stay on Top by SearchSecurity.com

April 2011 - (Free Research)
This e-guide discusses the top trends affecting the unified communication's (UC) market as well as potential UC and IP telephony challenges. Learn what you can do to tackle these issues and stay ahead of the competition. 
(EGUIDE) READ ABSTRACT |

IP telephony trends: Migrating from PSTN to SIP trunking by SearchSecurity.com

February 2012 - (Free Research)
Uncover the top five trends in enterprise IP telephony and learn the benefits and challenges of replacing PSTN with SIP-based services. 
(EGUIDE) READ ABSTRACT |

How Mobility is Changing the Video Conferencing Landscape: Industry Trends and Deployment Best Practices by LifeSize

July 2012 - (Free Research)
This paper explores the growing prominence of personal video conferencing in organizations today and offers tips and best practices for collaboration success. Uncover the latest trends, available benefits, case studies, and more! 
(WHITE PAPER) READ ABSTRACT |

IT industry outlook 2014 by ComputerWeekly.com

April 2014 - (Free Research)
This report from CompTIA provides an overview of the size, shape and growth factors of the information technology (IT) industry. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Trends in Enterprise Mobility by ComputerWeekly.com

April 2013 - (Free Research)
This research report from Comptia offers advice to organisations on provisioning mobile devices, assesses the benefits of mobile and identifies the challenges of remote working. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Supply Chain Technology Trends by Intermec

June 2008 - (Free Research)
This white paper identifies the top 10 technology trends in mobile, industrial and supply chain operations environments and presents results from users who have adapted the technologies to improve their businesses. 
(WHITE PAPER) READ ABSTRACT |

The Advantages of Multi-Core UTM by SonicWALL

November 2008 - (Free Research)
The newest trend in firewall protection is Unified Threat Management (UTM) that not only guards against intrusion, but performs content filtering, data leakage protection, intrusion detection and anti-malware duties. 
(WHITE PAPER) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com

August 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies. 
(IT BRIEFING) READ ABSTRACT |

Information Security Magazine - February 2010: Under Control by Information Security Magazine

February 2010 - (Free Research)
Feature articles this month cover bringing data loss prevention coverage to mobile endpoints, readers’ security priorities and top investments for 2010, and new compliance mandates in Massachusetts and Nevada that signal a new generation of data protection laws. Read on for these great articles and more. 
(EZINE)

Building a Highly-Available Enterprise Network with Juniper Networks EX Series Ethernet Switches by Juniper Networks, Inc.

November 2010 - (Free Research)
Globalization and network convergence are driving the need for non-stop operations. Juniper Networks EX Series Ethernet Switches are designed for 99.999% uptime. 
(WHITE PAPER)

Building a Highly-Available Enterprise Network with Juniper Networks EX Series Ethernet Switches by Juniper Networks, Inc.

February 2009 - (Free Research)
With the introduction of its EX Series Ethernet Switches, Juniper Networks is advancing the economics of networking, enabling customers to build the high-performance, highly available communication infrastructure they need for non-stop operations, while at the same time lowering capital and operational expenses. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Video conferencing adoption: Tracking trends and deployment strategies by SearchSecurity.com

April 2011 - (Free Research)
Managers are looking for ways to incorporate video conferencing into their unified communications (UC) architectures as adoption continues to grow. This e-guide offers top recommendations and best practices to help you through the video decision process while ensuring quality stays a high priority. 
(EGUIDE) READ ABSTRACT |

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