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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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Delivering Operational Excellence with Innovation by SAP AG
January 01, 2006 - (Free Research)
This paper explains business strategies, trends, and issues related to enterprise resource planning, financial management, operations management, and human capital management that drive the consideration of ESA.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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WorkplaceControl for Notes by AedifiComm
November 05, 2009 - (Free Research)
Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT by Dorado Software
November 10, 2008 - (Free Research)
Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.
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Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation
April 01, 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.
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Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture by Dell and Microsoft
December 05, 2008 - (Free Research)
This paper proposes several sample virtualization architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture.
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Email Archiving: Planning, Policies and Product Selection - Chapter 3 by SearchExchange
September 14, 2009 - (Free Research)
It's critical to identify the key features when selecting an email-archiving system for risk reduction. The most important part of the process is defining the company's email-retention goals and policies. This chapter will discuss several tips for choosing the proper email-archiving product features for your organization.
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Leverage ERP for Sales & Operations Planning by IFS
January 12, 2009 - (Free Research)
Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market.
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SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Giving Nurses More Time to Care by LogMeIn, Inc.
September 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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Top 10 Web Trends in 2009 by Blue Coat
May 2009 - (Free Research)
Read this solution brief to discover the top ten web trends for 2009 and how they may affect your enterprise.
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Trends in the Storage Market: Open Storage by Sun Microsystems, Inc.
June 2009 - (Free Research)
This Videocast presents the idea and strategies of Open Storage and the key benefits it delivers to storage architectures. Learn more about Open Storage and how it can help your organization build a highly scalable, reliable, and affordable enterprise storage system.
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Key Trends in B2B Ecommerce by Elastic Path
November 2009 - (Free Research)
Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving your own B2B online experience.
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Presentation Transcript: Mission Critical Computing In NextGen Data Centers by PC Connection in partnership with HP ThinClient
November 2009 - (Free Research)
Read this transcript of the "Mission Critical Computing" webcast to learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance and find out more about innovations to data center operations to help you remain competitive.
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Mission Critical Computing In The NextGen Data Center Infrastructure by PC Connection in partnership with HP ThinClient
October 2009 - (Free Research)
In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.
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PODCAST: Mission Critical Computing In The NextGen Data Center Infrastructure by PC Connection in partnership with HP ThinClient
October 2009 - (Free Research)
In this podcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.
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Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT
June 2009 - (Free Research)
Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.
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MV Capacity Trending Advisor by BMC Software, Inc
April 2009 - (Free Research)
BMC Capacity Trending Advisor saves time and money, reduces the skills required for capacity planning, and delivers precision results that give you the data you need to procure the right resources to support business services. Learn more today.
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