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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft

July 25, 2008 - (Free Research)

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.

(CASE STUDY)

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IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software

April 01, 2009 - (Free Research)

As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.

(WHITE PAPER)

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Extending Video Beyond The Boardroom by TANDBERG

November 12, 2009 - (Free Research)

The enterprise personal video conferencing market is forecast to grow more than 50% per year, driven by adoption of Unified Communications, reduced business travel, and a new class of high performance systems.

(ESSENTIAL GUIDE)

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The Agile Business Analyst by VersionOne Inc.

September 2008 - (Free Research)

This white paper discusses the significant impact of agile development techniques on the business analyst community. Gain insight into the skills required by analysts for effective agile development, as well as the steps for a transition to agile...

(WHITE PAPER)

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Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc.

September 2008 - (Free Research)

While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between...

(WHITE PAPER)

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Five Myths of Agile Development by VersionOne Inc.

September 2008 - (Free Research)

In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization.

(WHITE PAPER)

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Agile Development: A Manager's Roadmap for Success by VersionOne Inc.

September 2008 - (Free Research)

This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...

(WHITE PAPER)

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Boosting Efficiency with IT Process Automation by CA

June 2008 - (Free Research)

As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running.

(WHITE PAPER)

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Increase Profits and Customer Satisfaction in the Communications Industry by Infor CRM

December 2008 - (Free Research)

Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.

(WHITE PAPER)

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Configuration and Change Management for IT Compliance and Risk Management by Tripwire, Inc.

November 2007 - (Free Research)

This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements.

(WHITE PAPER)

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Strategies for Profitable Growth - Aerospace & Defense Manufacturing by SAP AG

January 2005 - (Free Research)

Examine the comprehensive strategies, solutions, and best practices for the aerospace and defense (A&D) manufacturing industry based on technical and business expertise. Learn best practices and strategies for profitable growth in your business.

(WHITE PAPER)

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The Alignment-Focused Organization: Bridging the Gap between Strategy and Execution by SAP AG

November 2007 - (Free Research)

Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution.

(WHITE PAPER)

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Guide to Better Decision-Making for Your SMB Through IT by SAP AG

June 2008 - (Free Research)

Small and midsize companies that can successfully align IT with their business objectives will be the ones to stay ahead of the competition by having access to the right information at the right time, allowing for better, faster decisions.

(WHITE PAPER)

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Best Practices in Extending Enterprise Resource Planning (ERP): A Buyer's Guide to ERP versus Best of Breed Decisions by SAP AG

September 2008 - (Free Research)

Extending ERP is the focus of this document, which encompasses utilizing more functionality, extending the footprint beyond the core ERP functionality and making decisions between ERP vendors and pure play or "Best of Breed" solutions.

(WHITE PAPER)

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Brand Management - Leveraging the Power of Integrated Marketing by SAP AG

February 2008 - (Free Research)

The evolution of consumer marketing causes everyone to think in new ways. Instead of reaching consumers through traditional media, Internet, product placement and word of mouth are good alternatives. Check out this paper for more information about integrated brand management.

(WHITE PAPER)

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Business Intelligence for Consumer Packaged Goods: Actionable Insights for Business Decision Makers by SAP AG

May 2008 - (Free Research)

This paper discusses about how technological advances are enabling improved decision making across three broad axes: simplicity and relevance, agility and integration.

(WHITE PAPER)

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The Impact of Lean on Consumer Product Manufacturers by SAP AG

February 2007 - (Free Research)

Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.

(WHITE PAPER)

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Taking Control of Your Business: Growing Profitably in the Professional Services Market by SAP AG

January 2006 - (Free Research)

This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility, maximizing resource utilization, improving operational efficiency, and successfully acquiring more customers.

(WHITE PAPER)

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Business Intelligence: The Definitive Guide for Midsize Organizations by SAP AG

June 2008 - (Free Research)

Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.

(WHITE PAPER)

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Co-Marketing with Channel Partners: Expand Your Marketing Reach with Channel Marketing Funds by SAP AG

September 2008 - (Free Research)

As organizations seek new ways to increase brand awareness and generate demand in more complex market environments, there has been a renewed interest in co-marketing programs. This paper provides techniques to achieve this.

(WHITE PAPER)

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Madness? Mergers, Acquisitions, and Divestitures by SAP AG

October 2008 - (Free Research)

This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness.

(WHITE PAPER)

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Measuring The Business Value of IT by SAP AG

September 2006 - (Free Research)

Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.

(WHITE PAPER)

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Global ERP Functionality Delivered: The Delivery Difference between Products and Vendors Explained by SAP AG

September 2008 - (Free Research)

Enterprises looking to compete in a global marketplace must be able to comply with international financial and legal requirements-they must be able to think globally but at the same time act (and comply) locally.

(WHITE PAPER)

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Aberdeen Report: The Advanced Sourcing & Negotiation Benchmark Report by SAP AG

January 2007 - (Free Research)

Enterprises that employ advanced sourcing strategies are positively impacting product development cycles and building stronger supplier relationships by making better, more informed decisions. Get the details in the results of this Aberdeen Group survey.

(BOOK)

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Master Data Management: Extracting Value from Your Most Important Intangible Asset by SAP AG

January 2007 - (Free Research)

Effective master data management can save time and money - even enable the capture of incremental revenues, it can also reduce costs while improving customer service.

(WHITE PAPER)

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