Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Virtual Firsthand Training – A New Dimension of SAP® Education by SAP America, Inc. September 28, 2010 - (Free Research) This paper describes how new virtual learning options from the SAP® Education organization fulfill the requirements of many companies and consultants. Continue reading to learn how they reduce training investments, meet various needs, and offer a flexible learning approach.  (WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact January 04, 2011 - (Free Research) This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.  (WHITE PAPER) READ ABSTRACT |

UK Computer Science Education in the 21st Century by ComputerWeekly.com April 03, 2013 - (Free Research) Management consultant Yva Thakurdas assesses the scale of the UK IT skills gap, analyses its causes and potential solutions in this presentation.  (ESSENTIAL GUIDE) READ ABSTRACT |

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

IT pay and recruitment report: Software houses and consultants by ComputerWeekly.com January 25, 2011 - (Free Research) This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by software houses and consultancies is up by 8.1%. The growth in demand for IT staff in this sector shows 27.3% more vacancies being advertised than a year ago.  (WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact August 11, 2011 - (Free Research) This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.  (VIDEO) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact September 22, 2010 - (Free Research) This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.  (WHITE PAPER) READ ABSTRACT |

Women in Technology 2012 by ComputerWeekly.com July 12, 2012 - (Free Research) Women technology experts find their careers just as rewarding as men, but image problems are deterring new female recruits, this exclusive research from Computer Weekly and Mortimer Spinks reveals.  (ESSENTIAL GUIDE) READ ABSTRACT |

Expert guide: How to design job roles and plan careers structures in the IT department by ComputerWeekly.com November 23, 2010 - (Free Research) Somewhere between our in-depth consultants’ guides and our short AnalystNotes that discuss specific aspects of IT careers, there is a need for an up-to-dateoverview of IT career structures. This is it.  (WHITE PAPER) READ ABSTRACT |

G-Cloud Report: Service Specification Approach by ComputerWeekly.com February 07, 2011 - (Free Research) The G-Cloud, Government Applications Store and Data Centre Consolidation Phase 2 programme started on 5 October 2009 and will run till 12 February 2010. The programme comprises seven workstrands and a Programme Office function.  (WHITE PAPER) READ ABSTRACT |

Technology Industry Survey 2012 by ComputerWeekly.com October 21, 2011 - (Free Research) This exclusive research reveals what IT professionals really think about technology, their employers, and their careers.  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Citrix XenClient by Citrix May 12, 2010 - (Free Research) Desktop virtualization is delivering significant benefits. User flexibility, desktop management cost reduction, and enhanced data security and access control. Now, Citrix XenClient extends all the benefits of desktop virtualization to laptop users.      (PRODUCT DEMO)

Business Service Management by ASG Software Solutions Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value.  (SOFTWARE PRODUCT)

ASG-Rochade the Leading Metadata Repository by ASG Software Solutions ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise.  (SOFTWARE PRODUCT)

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

How to Improve Employee Productivity in Midsize Businesses by Oracle Corporation March 2008 - (Free Research) This white paper reviews the productivity issues facing midsize businesses and discusses how Oracle Application Express (APEX) improves employee productivity and enhances development efficiencies.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc. May 2010 - (Free Research) Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development.  (WHITE PAPER) READ ABSTRACT |

Multi-Modal Learning by SkillSoft Corporation Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.  (SOFTWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT)

The Education Edge: School Administration Software by Blackbaud This complete solution was developed exclusively for school administrators to help effectively manage every aspect of school administration and student information.  (SOFTWARE PRODUCT)

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.  (ASP & SOFTWARE PRODUCT)

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT)

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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