WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software April 2008 - (Free Research) Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ...  (CASE STUDY) READ ABSTRACT |

Infor CRM Epiphany for Insurance by Infor CRM July 2009 - (Free Research) The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.  (BROCHURE) READ ABSTRACT |

CRM Solutions For The Finance And Insurance Industries by SAP America, Inc. February 2011 - (Free Research) Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.  (WHITE PAPER) READ ABSTRACT |

Decision Management Smarter Insurance Processes by IBM July 2011 - (Free Research) With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes.  (CASE STUDY) READ ABSTRACT |

Creating Stickiness in the Insurance Industry by Thunderhead January 2011 - (Free Research) With the economy being shaky, the insurance industry has a problem. Customers are increasingly shopping around and making complex demands. Learn how to achieve loyalty in a shaky industry.  (WHITE PAPER) READ ABSTRACT |

Next Practices in Insurance: Driving Growth with Better Customer Engagement by Kofax, Inc. December 2012 - (Free Research) This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation.  (WHITE PAPER) READ ABSTRACT |

How Smart Insurance Carriers are Turning Information Complexity into a Distinct Competitive Advantage by Kofax, Inc. March 2013 - (Free Research) This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle.  (WEBCAST) READ ABSTRACT |

Webinar - Customer Engagement in 2013; The Mobile and Web Data Acquisition Imperative by Kofax, Inc. November 2012 - (Free Research) Access this in-depth webinar to learn the current customer engagement industry trends, customer requirements, and goals of those in the insurance sector.Continue on to explore the business drivers and strategic responses surrounding the top ten technology initiatives for insurance.  (WEBCAST) READ ABSTRACT |

Large Insurance Provider Automates Invoice Disputes by IBM December 2010 - (Free Research) Read this case study to learn how this insurance provider then turned to Teamworks. With Teamworks they were able to implement a process that automates routing of disputes, streamlines research timelines, and gives managers control of all disputes being processed. Learn all of the benefits this insurance company reaped from deploying Teamworks.  (CASE STUDY) READ ABSTRACT |

Insurance Providers Accelerate Business Performance with Sybase IQ by Sybase, an SAP company August 2011 - (Free Research) In today’s market, healthcare insurance providers face unprecedented challenges. Customer demands have never been greater and regulatory pressures have never been more pervasive. Access this white paper to learn about a server for data warehousing and analytics that supports complex queries and reporting.  (WHITE PAPER) READ ABSTRACT |

Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc. February 2010 - (Free Research) Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.  (WHITE PAPER) READ ABSTRACT |

CW Special report on Capita by ComputerWeekly.com April 2012 - (Free Research) Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita.  (IT BRIEFING) READ ABSTRACT |

Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc. November 2009 - (Free Research) Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.  (ANALYST BRIEF) READ ABSTRACT |

Fraud Detection and Prevention in the Public Sector by Information Builders May 2013 - (Free Research) Those in the public sector are facing significant fraud, waste, and abuse (FWA) challenges. Check out this informative paper today to learn of these challenges and discover a fraud detection and prevention framework to help combat fraud before it occurs.  (WHITE PAPER) READ ABSTRACT |

e-Brief: Impact Insurance by Kofax, Inc. March 2013 - (Free Research) The insurance industry is facing the demand to support growth and profitability, increase focus on the customer, and develop new data capabilities to support regulatory demands and other business imperatives. This paper explores enterprise capture technologies to accelerate their information management and leverage the power of mobile and the web.  (WHITE PAPER) READ ABSTRACT |

Special Report on Steria by ComputerWeekly.com September 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on Steria, its strategy, products and services and reviews its financial performance.  (WHITE PAPER) READ ABSTRACT |

Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition by IBM March 2009 - (Free Research) Read this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge.  (CASE STUDY) READ ABSTRACT |

Achieving Measurable Gains by Automating Claims Processing by Kofax, Inc. March 2010 - (Free Research) This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide.  (WHITE PAPER) READ ABSTRACT |

Enhancing Business Process Management with Business Rules by FICO May 2010 - (Free Research) While a business process management system can save time and cut costs by governing process, it can’t decide what to do, given a particular circumstance. A business rules management system enables the right decisions to be made quickly. This white paper uses case studies to illustrate the value of adding rules to BPM.  (WHITE PAPER) READ ABSTRACT |

Convergence of Sales and Marketing by Neolane Inc. October 2008 - (Free Research) This report explores the integration of marketing and sales technologies (CRM, marketing automation, email marketing, web analytics, etc.).  (WHITE PAPER)

Automating Closed-Loop Marketing by Neolane Inc. October 2008 - (Free Research) Aberdeen research reveals closed-loop marketing practices and processes are fundamental drivers of superior performance for Best-in-Class companies; making closed-loop marketing as important today as it ever was in the past.  (WHITE PAPER)

An Introduction to the World Digital Asset Management Market by EMC Corporation March 2008 - (Free Research) DAM is defined as a value chain of software products that enable the archival and management of digitized content.  (WHITE PAPER) READ ABSTRACT |

Marketing in the Age of Digital Content:The Business Case for an Enterprise Marketing Platform by EMC Corporation September 2008 - (Free Research) In the age of digital content, marketing departments are increasingly tasked with creating digital experiences to promote their companies' brands.  (WHITE PAPER) READ ABSTRACT |

Co-Marketing with Channel Partners: Expand Your Marketing Reach with Channel Marketing Funds by SAP AG September 2008 - (Free Research) As organizations seek new ways to increase brand awareness and generate demand in more complex market environments, there has been a renewed interest in co-marketing programs. This paper provides techniques to achieve this.  (WHITE PAPER) READ ABSTRACT |

Multi-channel Marketing Hits the Wall by Neolane Inc. October 2008 - (Free Research) This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.  (WHITE PAPER)

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