Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

What is Intel Core vPro Technology by Intel June 15, 2012 - (Free Research) This short video examines a hardware-assisted approach to PC management. Find out more about this technique and how it can help you properly manage your desktop environment, regardless of system states.  (VIDEO) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Application Visibility and Control by Aerohive Networks April 08, 2013 - (Free Research) Read on to discover a way you can visualize, monitor and manage your edge network infrastructure, and learn how to keep track of when and where users are attempting to access your network and how it is being used.  (WHITE PAPER) READ ABSTRACT |

Numara Software Webinar - Track It! by Numara Software June 08, 2009 - (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.  (WEBCAST) READ ABSTRACT |

Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.  (WHITE PAPER) READ ABSTRACT |

Software Asset Management (SAM) Professional Services from HP by HP and Microsoft July 02, 2010 - (Free Research) Software allows you to thrive in the midst of change. Managing your software assets requires a partner who delivers more—and that’s HP Software Licensing & Management Solutions (SLMS). Download this brochure and learn more.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Who Does What in Cloud: Navigating the Cloud Computing to Provide a Landscape by Intel November 02, 2011 - (Free Research) This presentation transcript will help viewers evaluate the saturated market to make educated decisions on which cloud providers best suit your requirements.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Keeping Service Desk Simple by Nimsoft, Inc. July 01, 2012 - (Free Research) Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.  (WEBCAST) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT)

Advancing your SAP Netweaver: Maximize the value of SAP Netweaver with Atos Origin by Atos Origin November 04, 2009 - (Free Research) Enterprises that embrace SAP NetWeaver early will gain a tremendous competitive advantage. And by using the proven experience of Atos Origin, nothing is left to chance. Atos Origin will provide transparency regarding the costs and benefits and help turn your vision into results using our proven global SAP expertise and integration experience.  (WHITE PAPER) READ ABSTRACT |

7 Essential Tips to Ensure Success with RM by Jama Software August 18, 2011 - (Free Research) A company’s overall success largely relies on the software team’s success. Organizations that embrace this concept experience less frustration, fewer errors, and faster planning and development cycles. Read this guide to learn about seven essential tips to help you be more successful with requirements management and software development.  (WHITE PAPER) READ ABSTRACT |

Genius Project for Domino - PPM Software for Lotus Notes by Genius Inside June 12, 2012 - (Free Research) Try out a free trial of the leading Project Portfolio and Project Management software for IBM Lotus Notes and Domino. Discover how this software can easily integrate with your platform and consolidate all of your project information to simplify and promote increased collaboration.  (TRIAL SOFTWARE)

Salesforce.com's Service Cloud for Dummies by Salesforce.com April 06, 2010 - (Free Research) Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!  (EBOOK)

Recruit and Build the Right Team for Your Service Desk by Citrix Online- GoToAssist October 06, 2011 - (Free Research) Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk.  (WHITE PAPER) READ ABSTRACT |

Enterprise Single Sign-On The Holy Grail of Computing by Quest Software, now a part of Dell October 02, 2009 - (Free Research) In today's enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities. In this document, we'll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.  (WHITE PAPER) READ ABSTRACT |

Recruit and Build the Right Team for your Service Desk by Citrix Online UK May 16, 2011 - (Free Research) An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.  (WHITE PAPER) READ ABSTRACT |

Migrating Mission-Critical Environments to Intel Architecture by Intel August 09, 2011 - (Free Research) Without the most up-to-date technology infrastructure, your organization will struggle to meet the changing demands of its internal and external users. Take a look at this exclusive resource to learn how Intel migrated its entire internal infrastructure to the Intel Architecture for a revitalized computing experience.  (WHITE PAPER) READ ABSTRACT |

Unified Physical Infrastructure℠ Solutions for the Data Center A Service Management Approach to IT Physical Infrastructure Management by Panduit September 01, 2010 - (Free Research) This white paper discusses how a DCIM solution based on the Unified Physical InfrastructureSM (UPI) approach brings visibility to the physical infrastructure components that support mission critical services. Armed with this solution, data center stakeholders have a more powerful service management toolset and so much more  (WHITE PAPER) READ ABSTRACT |

BI Trends in Health Care by HP and Microsoft May 04, 2011 - (Free Research) Business intelligence (BI) and data analytics are pushing into health care – and for good reason.  Clinical data can be analyzed to improve patient care and track trends for medical research.  In this expert e-book, gain insight on the benefits of BI from your peers at Maine Medical Center, Scottsdale Health care and Saint Elizabeth Health Care.  (EBOOK)

Advance Your Data Management: Reduce Cost and Risk through the effective and efficient Management of Master Data by Atos Origin November 04, 2009 - (Free Research) Effective and efficient management of master data within the manufacturing sector is a key factor in reducing TCO, providing accurate global spend analysis and improved reporting and decision making. Implementing SAP's Master Data Management solution into an organization enables the backbone of a complete data governance model to be established.  (WHITE PAPER) READ ABSTRACT |

Transforming the Help Desk with Remote Support Services by LogMeIn, Inc. July 27, 2011 - (Free Research) This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.  (WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc. April 05, 2011 - (Free Research) Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.  (WHITE PAPER) READ ABSTRACT |

Impacts of Healthcare Applications on WLAN Mobility by AirMagnet July 30, 2010 - (Free Research) WLANs are the often-underestimated strategic resource that provides the foundation for the success of any mobile initiative. This paper will address how to build and manage a solid WLAN foundation that protects healthcare organizations from poor application performance, security vulnerabilities and compliance issues.  (WHITE PAPER) READ ABSTRACT |

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