Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings. 

This paper will explain each of the ten points on the “How to Scale Your Process Documentation Initiative Checklist” in an in-depth manner. Read on to learn what these ten points are as well as well as learn tips on how to properly utilize the checklist. 

In this guide, OpenStorage best practices are examined and discussed to assist in eliminating the bottlenecks associated with deployment and functional testing of the solution. 

Blueprint is designed to be easy-to-use and collaborative so that a wide range of stakeholders can work together synchronously or asynchronously to map, refine and improve processes. 

Mondial Assistant Group wanted to share best processes across their 28 global business units but they lacked a platform for sharing process knowledge. So they turned to Lombardi Blueprint, a hosted service that fosters easy collaboration among non-technical business users who want to document and analyze their processes. Read on to learn more. 

Companies and their stakeholders have always had high expectations for their finance teams. But this research program reveals that, most recently, these pressures- from regulators, from investors, and from competitors&#$5; are pushing companies to look for more from their finance teams in two main, but often conflicting, areas. 

HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects. 

Deduplication is one of the few IT solutions that cuts costs quickly and improves service levels. ESG believes CIOs and IT executives should look to deduplication for cost reduction projects in their environments. 

Virtualization basically means inserting a software layer between your hardware and your operating system. This decouples the operating system from the hardware and allows you to run many operating systems at the same time on top of that same physical piece of hardware. Read this short paper to learn about the benefits of using virtual servers. 

Many of today’s businesses lack the tools essential for developing location-independent storage initiatives, being forced to manage multiple, separate, and often heterogeneous, storage subsystems. In this expert E-Guide, brought to you by SearchVMware.com and Xiotech, you will discover the top storage considerations for Virtual Machines. 

This paper provides the top 10 reasons for a server refresh, including power and cooling savings, consolidation and virtualization, and improved performance. 

This Pocket E-Guide provides expert insight into the common weaknesses that exist in today's Windows-based systems. Explore the top ten most frequent Windows security vulnerabilities and how to counter these threats. Discover the pivotal role proper malware protection, usage of firewalls, and updated patches play in a secure Windows environment.