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TechNet Webcast: Lync for Mobile Devices (Level 200) by Microsoft

May 07, 2012 - (Free Research)
This webcast explores the many productivity-boosting features found in the Microsoft Lync 2010 mobile clients. optimized for mobile connectivity, this will help your mobile workers communicate more easily than ever before, even while on the go. 
(WEBCAST) READ ABSTRACT |

Top Use Cases for Desktop Virtualization by Citrix

December 11, 2013 - (Free Research)
This brief resource outlines the top use cases for desktop virtualization and details the specific benefits it can bring for each situation. 
(WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding by Cisco Systems, Inc.

August 02, 2011 - (Free Research)
This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution. 
(WEBCAST)

Top Ten Considerations When Evaluating Unified Communications Solutions: Learn the top solution differentiators to look for before deciding. by Cisco Systems, Inc.

May 26, 2011 - (Free Research)
Businesses of all sizes are taking advantage of the rapid advancements in unified communications.   Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions. 
(WHITE PAPER)

Top Ten Considerations When Evaluating Unified Communications Solutions by Cisco Systems, Inc.

June 17, 2011 - (Free Research)
Businesses of all sizes are taking advantage of the rapid advancements in unified communications.   Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions. 
(WHITE PAPER) READ ABSTRACT |

Top Tips on How to Avoid Losing Your Life If You Lose Your Phone at the Christmas Bash by Dell, Inc.

March 10, 2014 - (Free Research)
Vital information is almost always stored on smartphones, but security measures are rarely taken. This brief resource gives the top twelve tips on making sure vital information is secure in case a smartphone is lost or stolen. 
(WHITE PAPER) READ ABSTRACT |

Kaspersky Endpoint Security 8 for Windows by Kaspersky Lab

October 03, 2011 - (Free Research)
Organizations today must chose and implement the right tools to help control and manage the increasing array of applications, devices and Web content. In this report, uncover a comparative functionality evaluation of Kasperksy Lab’s Endpoint Security 8 for Windows and five other leading endpoint security suites. View now to explore key findings. 
(WHITE PAPER) READ ABSTRACT |

Protecting CPNI - Top Four Tips for a Successful Security Program Deployment by RSA, The Security Division of EMC

December 2008 - (Free Research)
With the RSA CPNI Solution, telecommunications service providers can rest assured that they will not suffer financial or brand repercussions as a result of unauthorized disclosure of CPNI. 
(WHITE PAPER) READ ABSTRACT |

Ten Top Problems Network Techs Encounter by Fluke Networks

July 2009 - (Free Research)
This whitepaper discusses ten common problems encountered by network technicians today and their symptoms, causes, and resolutions. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.

May 2006 - (Free Research)
Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. 
(ANALYST REPORT) READ ABSTRACT |

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc.

June 2010 - (Free Research)
Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices. 
(WHITE PAPER) READ ABSTRACT |

BIG-IP Local Traffic Manager by F5 Networks

The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, enabling organizations to effectively and competitively run their business 
(HARDWARE PRODUCT)

World-Class Storage Team Solves Top Challenges in a Large-Scale SANscreen Deployment by NetApp

March 2010 - (Free Research)
Angelica Brown led a world-class team of storage technologists supporting one of the largest online storage infrastructures. She implemented best-of-breed storage resource management tools to help increase staff efficiency. This is where SANscreen® comes in. 
(CASE STUDY) READ ABSTRACT |

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com

October 2012 - (Free Research)
This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Case for Log Management Warehousing – An ESG Analyst Brief by Hewlett-Packard Company

March 2010 - (Free Research)
As log management and analysis needs evolve, legacy products can’t scale, accommodate uncommon log file formats, or provide the right level of real-time or historical analysis. These requirements are driving a transition to a new model called log management warehousing. 
(ANALYST BRIEF) READ ABSTRACT |

The Hidden ROI of a Cloud-based Contact Center by Five9

January 2013 - (Free Research)
Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments. 
(ANALYST REPORT) READ ABSTRACT |

Top Ten Essentials for Privileged Account Management by FoxT

February 2010 - (Free Research)
In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. 
(WHITE PAPER) READ ABSTRACT |

Dish TV Virtualizes Storage to Boost Call Center Reliability by HP India

June 2013 - (Free Research)
Access this concise case study to find out which HP storage and blade servers Dish TV adopted to accommodate business growth. 
(CASE STUDY) READ ABSTRACT |

Ten top problems network techs encounter by Fluke Networks

April 2011 - (Free Research)
This whitepaper discusses ten common problems encountered by technicians today and their symptoms, causes, and resolutions. 
(WHITE PAPER) READ ABSTRACT |

Ten top problems network techs encounter by Fluke Networks

October 2010 - (Free Research)
This white paper discusses ten common problems encountered by technicians today and their symptoms, causes, and resolutions. 
(WHITE PAPER) READ ABSTRACT |

Top Ten Problems Network Technicians Encounter by Fluke Networks.

February 2009 - (Free Research)
This white paper discusses ten common problems encountered by network technicians today and their symptoms, causes, and resolutions. 
(WHITE PAPER) READ ABSTRACT |

Multi-channel Self-service for Telecommunications Businesses by Aspect

March 2014 - (Free Research)
For the telecommunications (telco) industry, product and price advantages are difficult to maintain, so it often boils down to customer service. To achieve competitive advantage, telco companies have to provide top-notch service to customers demanding 24/7 service via a multitude of channels -- but how? 
(WHITE PAPER) READ ABSTRACT |

Case Study: Providing Top-Notch Customer Service With the Latest Communications Technologies by Cisco Systems, Inc.

July 2013 - (Free Research)
This informative case study examines how a full-service financial institution utilized a collaboration platform to meet a broad set of requirements, including high availability and scalability, intelligent call routing and integration with email and existing solutions. 
(WHITE PAPER) READ ABSTRACT |

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