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Failover Clustering in Windows Server 2008 R2 by Microsoft Corporation India Pvt Ltd

May 21, 2009 - (Free Research)

In Windows Server 2008 R2, the improvements to failover clusters are aimed at simplifying failover clusters, making them more secure, and enhancing their stability. Cluster setup and management are easier. Security and networking in failover clusters have been improved, as has the way a failover cluster communicates with storage.

(WHITE PAPER)

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Google Apps - Considerations for IT by Google Apps

December 10, 2009 - (Free Research)

Tune into this expert podcast to learn why companies have chosen Google Apps to improve their IT infrastructures. Learn which technical and business factors drove one company to adopt this technology. Determine how this technology can be used in your IT environment to improve Web application performance.

(PODCAST)

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Adding Application Control to Your Security Toolbox by Fortinet, Inc. / Alternative Technology Group of Arrow ECS

September 07, 2009 - (Free Research)

Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must meet.

(WHITE PAPER)

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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 16, 2009 - (Free Research)

This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.

(WHITE PAPER)

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Communications Skills for Remote Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.

(WHITE PAPER)

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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 29, 2009 - (Free Research)

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

(WHITE PAPER)

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 29, 2009 - (Free Research)

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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GFI MAX Remote Monitoring and Management Solution - Free 30 day Trial! by GFI Software Ltd.

November 30, 2009 - (Free Research)

Remote monitoring and management solution that helps IT support companies and MSPs boost revenue, cut costs and improve service. GFI MAX monitors servers, workstations, networks and devices 24/7 alerting via email/SMS and dashboard.

(TRIAL SOFTWARE)

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Remote Encryption Management SDK by Intel

September 21, 2009 - (Free Research)

Remote Encryption Management Software Development Kit (SDK) provides the tools to allow FDE or software based encrypted hard drives to be unlocked remotely out of band using vPro. This allows computers with vPro and encrypted hard drives to be managed out-of-band. Learn more about this SDK and download your free copy today.

(DOWNLOAD)

eBook: TechFocus - Virtual Desktop Infrastructures by Citrix

December 09, 2009 - (Free Research)

In the vast and complicated virtual desktop ecosystem, finding the right balance of protocols, bandwidth and third-party tools will make it a success in your data center.

(EBOOK)

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7 Things Every System Administrator Should Know about OpenSSH by Global Knowledge

December 2008 - (Free Research)

This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora.

(WHITE PAPER)

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How Notebooks Increase Productivity, Enhance Customer Satisfaction, and Have a Reduced Total Cost of Ownership by Dell, Inc. and Intel

October 2008 - (Free Research)

Read this Forrester analyst report to learn how increased notebook deployments beyond just the road warriors and to the entire enterprise can benefit your company.

(ANALYST REPORT)

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ESET Smart Security 4 Trial by ESET

September 2009 - (Free Research)

Combining powerful management tools, ease of use for end users, and state-of-the-art proactive threat detection, ESET Smart Security is the most effective way to protect your business' valuable data assets while improving your compliance posture. Enjoy a FREE Trial of this fully integrated security solution.

(DOWNLOAD)

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Increase Productivity by Providing Notebooks Beyond the Road Warriors by Intel Corporation

October 2008 - (Free Research)

Read this Forrester analyst report to learn how increased notebook deployments beyond just the road warriors and to the entire enterprise can benefit your company.

(ANALYST REPORT)

Mastering Disaster Recovery for Mid-Sized Organizations and Remote Offices by Zenith Infotech

October 2009 - (Free Research)

A comprehensive disaster recovery implementation is critical to ensuring computing resources maintain operations in the event of a server failure or data loss. Mastering disaster recovery in mid-sized organizations requires the careful identification and implementation of end-to-end backup along with recovery tools and services.

(WHITE PAPER)

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Baker Tilly Increases Productivity with Windows 7 by Dell, Inc. and Intel

December 2009 - (Free Research)

In this videocast, customer Baker Tilly talk about their enterprise-wide migration to Windows 7 and how they experienced greater performance and stability, increased remote access to information, and improved overall efficiency allowing them to better service their client's needs.

(VIDEO)

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Best Practices for Wireless Technology for Fixed Video Surveillance by Motorola, Inc.

August 2009 - (Free Research)

As organizations address the implementation of fixed video surveillance solutions, they must carefully consider the most important factors, in particular the Big Three issues concerning the infrastructure required to support cameras at selected locations: cost, deployment time and performance. Read this white paper to learn more.

(WHITE PAPER)

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Podcast: Protecting Data on the Edge by Zenith Infotech

November 2009 - (Free Research)

In this expert podcast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.

(PODCAST)

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Protecting Data on the Edge by Zenith Infotech

November 2009 - (Free Research)

According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this videocast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.

(VIDEO)

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Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability by SAP AG

January 2009 - (Free Research)

The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.

(ARTICLE)

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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 2009 - (Free Research)

This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.

(WHITE PAPER)

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Seeing is Believing: The Value of Video Collaboration by Polycom, Inc.

April 2007 - (Free Research)

Many companies are talking about the advantages of video conferencing. But what results can you expect? How much more productivity will you see? What does the boost to collaboration look like? Which business units benefit most? Get the answers here.

(WHITE PAPER)

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ESET NOD32 Antivirus 4 Trial by ESET

November 2009 - (Free Research)

Enjoy Fast, Effective, and Easy to use internet security. Receive a FREE Trial of a fully integrated security solution which includes Antivirus and Antispyware all managed through Remote Administrator. Click "View Now" to request a complimentary ESET NOD32 Antivirus 4 Business Edition.

(DEMO)

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Presentation Transcript: Protecting Data on the Edge by Zenith Infotech

November 2009 - (Free Research)

According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this transcript, W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.

(PRESENTATION TRANSCRIPT)

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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation

September 2009 - (Free Research)
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.

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