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Market Overview: SaaS IT Service Management Tools by BMC Software, Inc.

February 21, 2013 - (Free Research)
This white paper details how to make sure you are selecting the right ITSM tools for your organization. 
(WHITE PAPER) READ ABSTRACT |

Predictive Insights: Denial of Service Use Case by IBM

November 20, 2013 - (Free Research)
Modern enterprises can't afford application downtime, so taking a reactive approach to performance issues isn't effective. You need a proactive approach to problem management -- and with the right tools, that's possible. 
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Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation

March 22, 2011 - (Free Research)
This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 
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ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment! 
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Network Problems on the Frontline: Turning techs into fast problem solvers by Fluke Networks

September 27, 2010 - (Free Research)
This whitepaper will describe the problems facing technicians today, and will illustrate how selfinterpreting tools will turn network techs into fast problem solvers, not just problem finders. 
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NetMRI -- Take Control of Network Configurations and Changes by Netcordia

September 29, 2009 - (Free Research)
Network change is the number one cause of performance related issues. NetMRI helps reduce cost by automating network change, improve service quality by managing network configurations and mitigate risk by ensuring a compliant network. Check out this free trial download to learn more. 
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TCP/IP Sleuthing--Troubleshooting TCP/IP Using Your Toolbox by Global Knowledge

July 2006 - (Free Research)
Troubleshooting is a necessary part of supporting any network installation. This paper will explain how to consider troubleshooting different problems that could exist in network. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Existing Application Monitoring Tools to Enhance the End-User Experience by Keynote Systems

August 2008 - (Free Research)
This white paper explores an end-to-end performance management platform that provides targeted diagnosis of Web application problems. 
(WHITE PAPER) READ ABSTRACT |

Podcast - Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc (E-mail this company)

March 2006 - (Free Research)
White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This podcast outlines eight key steps to take when writing a white paper and what you should do once the paper is written. 
(PODCAST) READ ABSTRACT |

Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc (E-mail this company)

May 2005 - (Free Research)
White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This paper outlines eight key steps to take when writing a white paper and what you should do once the paper is written. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 25 February 2014: Banking with dinosaurs – the legacy IT crisis in financial services by ComputerWeekly.com

February 2014 - (Free Research)
In this week's Computer Weekly, we examine the IT problems at high-street banks, and learn how outsourcing led to the loss of key legacy IT skills. We ask what role wearable technology could have in enterprise IT. And we take an in-depth look at the tools for using Microsoft Azure for building hybrid clouds. Read the issue now. 
(EZINE) READ ABSTRACT |

EtherScope Network Assistant -- Free Hardware Trial by Fluke Networks

February 2009 - (Free Research)
First responders to network emergencies need to solve problems fast on 10, 100 and Gig copper, fiber and wireless LAN networks. This tool helps frontline network professionals quickly solve the wide range of problems they encounter. 
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The Emergence Of Service Assurance For Enterprise IT by CA Technologies.

April 2010 - (Free Research)
In surveying more than 150 IT professionals with direct responsibility for network, systems, and/or application delivery, Forrester found that all of these enterprises had fundamental issues around managing the performance of these applications and business services and the underlying transactions. 
(ANALYST REPORT) READ ABSTRACT |

Maximising automation and the industrialisation of IT by ComputerWeekly.com

December 2012 - (Free Research)
This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management. 
(ANALYST REPORT) READ ABSTRACT |

Solve Exchange Storage Problems Once and for All: A New Approach without Stubs or Links by Mimosa Systems

May 2008 - (Free Research)
This white paper discusses how Mimosa NearPoint can reduce Exchange storage and keep email accessible to end users, without requiring stub files in Exchange. 
(WHITE PAPER) READ ABSTRACT |

Web Platform Installer 2.0 by Microsoft

October 2009 - (Free Research)
In one neat package, the Web Platform Installer gives you the frameworks, web server, database, tools and applications you need to quickly build and run Web applications and solutions on Windows. 
(TRIAL SOFTWARE)

The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company

September 2011 - (Free Research)
Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime. 
(WHITE PAPER) READ ABSTRACT |

Simplify and Consolidate Data Protection for Better Business Results by IBM

September 2013 - (Free Research)
This informative resource examines a tool that provides advanced visualization, built-in analytics and integrated workflow automation features that dramatically simplify backup administration to streamline problem resolution and simplify data protection. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Resolving Business-Critical Application Problems by BMC Software, Extending Value with Identify Software

April 2008 - (Free Research)
This white paper details the challenges of application problem resolution, highlighting the best practices necessary to automate and accelerate the process as a means to optimize development. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)
Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. 
(WEBCAST) READ ABSTRACT |

SolarWinds Engineer's Toolset by SolarWinds, Inc.

May 2008 - (Free Research)
Packed with 49 powerful desktop tools, SolarWinds Engineer's Toolset delivers everything you need to diagnose, troubleshoot, and manage your network - all in one easy-to-use package. 
(TRIAL SOFTWARE) READ ABSTRACT |

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist

July 2010 - (Free Research)
Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. 
(WHITE PAPER) READ ABSTRACT |

WhatsUp Gold WhatsConnected v2.1: Discovery and Mapping Tool - 30 Day Free Trial! by Ipswitch WhatsUp Gold

October 2010 - (Free Research)
WhatsConnected is a Layer 2/Layer 3 Discovery and Mapping Tool.  It allows you to quickly inventory and document your network anytime, anywhere – with just one click. 
(TRIAL SOFTWARE) READ ABSTRACT |

Application Problem Resolution in a J2EE Environment by BMC Software, Extending Value with Identify Software

April 2008 - (Free Research)
When considering deploying J2EE applications, designing an efficient and rapid application problem resolution process is important. Discover common J2EE application problems and strategies to accelerate resolution and minimize risk. 
(WHITE PAPER) READ ABSTRACT |

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