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Hosted CRM Buyer's Guide by Inside CRM December 2007 - (Free Research) In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market...  (WHITE PAPER) READ ABSTRACT |

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc. February 2008 - (Free Research) This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.  (WHITE PAPER) READ ABSTRACT |

E-Book: Pervasive BI: Driving A More Agile Enterprise by Attivio, Inc. March 2010 - (Free Research) This e-book from SearchDataManagement.com explores the value of BI, including its return on investment, the pros and cons of purchasing versus custom-building a BI application and how recent trends are changing the BI landscape.  (EBOOK) READ ABSTRACT |

Social channels changing contact center certification by Salesforce.com March 2012 - (Free Research) In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.  (EGUIDE) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT)

Copper Cabling Troubleshooting Handbook by Fluke Networks September 2010 - (Free Research) Cabling installation is a multi-step process. It is a prudent practice to certify the cabling system after installation to ensure that all installed links meet their expected level of performance. Certification will likely identify some failing or marginally passing results, which must be uncovered and corrected.  (WHITE PAPER) READ ABSTRACT |

The Value of ITIL® Certification by Global Knowledge February 2013 - (Free Research) This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.  (WHITE PAPER) READ ABSTRACT |

Q&A: Advice on Getting Started/ Using Reports; SDLC vs. ALM by IBM November 2011 - (Free Research) This application lifecycle management (ALM) Q&A with SearchSoftwareQuality.com Editor-in-Chief Yvette Francino covers ALM adoption best practices, advice on using reports and measuring productivity, the subtleties of CMMI, SDLC and ALM, and more.  (EGUIDE) READ ABSTRACT |

Agile ALM Q & A by Arrow and HP December 2010 - (Free Research) From this interview with Michael Hüttermann, readers will learn how software configuration management (SCM) ties in with application lifecycle management (ALM) tools, what exactly constitutes an agile ALM tool, what automation means in an agile ALM context, and finally, tradeoffs between flexibility and configurability.  (EGUIDE) READ ABSTRACT |

FAQ Guide: Disaster recovery monitoring tools boost data protection and simplify DR by CommVault Systems, Inc. October 2011 - (Free Research) One of the main reasons a business would implement disaster recovery monitoring tools is to observe changes that occur in their data storage environment and notify users of these changes before a disaster occurs. To learn more about the benefits of DR monitoring tools, and how they work, check out this Q&A.  (EGUIDE) READ ABSTRACT |

Q-EKM: Quantum Encryption Key Manager: Enterprise Proven Security for Your Valuable Data at Rest by Quantum Corporation July 1967 - (Free Research) Quantum's Encryption Key Manager (Q-EKM) is an Enterprise proven, easy-to-use solution for managing encryption keys across multiple Quantum libraries.  (WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT)

Storage Resource Management Software: Recent Trends and Business Benefits by APTARE December 2012 - (Free Research) This expert E-Guide from SearchStorage.com highlights the latest SRM advances and gives examples of where and when you'd utilize them. Read on for the scoop on agentless SRMs, find pro tips for integrating SRM with your virtual environment, and find a 3-question SRM Q&A with a Gartner research director for storage technologies and strategies.  (EGUIDE) READ ABSTRACT |

FAQ Guide: How to Build an Efficient Data Storage Environment by FileTek, Inc. (E-mail this company) April 2012 - (Free Research) This Q&A is here to help you get your storage on the right track - read on to discover how you can create a more efficient storage infrastructure today.  (EGUIDE) READ ABSTRACT |

Presentation Transcript: Three IT Questions for the Small Business Owner, Part 3 - What is IT Management and Why Should I Care? by Dell, Inc. and Microsoft December 2009 - (Free Research) In the third presentation transcript of this three-part Q&A series with expert Greg Shields, learn what IT Management is and why, as a small business, you need to understand and care about IT Management.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com October 2010 - (Free Research) The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.  (WHITE PAPER) READ ABSTRACT |

Award-Winning Microsoft Training Including Windows Vista, MCSE Certifications, and Exchange by Global Knowledge Network, Inc. April 2006 - (Free Research) Our MCSE Boot Camp is an intensive program that will help you get up to speed on Windows 2003 and prepare you for three new certifications - MCSE, MCSA, and Microsoft Certified Professional (MCP) status in each of the exam topics. The course features a combination of the theory and practical aspects of the Windows 2003 technologies.  (E-LEARNING TUTORIAL) READ ABSTRACT |

CW+: Open Group technical document: IT Specialist Certification (ITSC) Conformance Requirements by ComputerWeekly.com October 2010 - (Free Research) The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.  (WHITE PAPER) READ ABSTRACT |

SearchBusinessAnalytics E-Guide: Predictive analytics and ‘big data’: opportunities and challenges by Sybase, an SAP company December 2011 - (Free Research) This e-book, intended for IT, business intelligence (BI) and analytics professionals as well as business executives involved in BI and analytics programs, offers expert advice on managing a predictive analytics program involving big data and the hurdles and pitfalls that can trip companies up.  (EGUIDE) READ ABSTRACT |

15 Top Paying Certifications for 2013 by Global Knowledge February 2013 - (Free Research) This resource takes an in-depth look at the 15 most important certifications for IT professionals today. Read now to learn what you'll need to do in order to maximize your earning potential through these top-paying certifications. Find out which one came out on top.  (WHITE PAPER) READ ABSTRACT |

Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc. March 2006 - (Free Research) The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid.  (WHITE PAPER) READ ABSTRACT |

Multi-Modal Learning by SkillSoft Corporation Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.  (SOFTWARE PRODUCT)

Presentation Transcript: Backing Up Virtual Servers by Dell Compellent May 2011 - (Free Research) The implementation of server virtualization has strongly impacted the backup process. Read this transcript of a Q & A with backup expert Mark Bowker to learn more.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Maximizing Oracle Database Performance and Minimizing Licensing Costs in Virtualized Environments by Embarcadero Technologies, Inc. May 2011 - (Free Research) If you missed this September 2010 webcast on Oracle Database Performance and Licensing Dynamics in Virtualized Environments, here's your chance to catch up on the discussion. This white paper highlights the webcast, including an extensive Q&A and tips for maximizing Oracle Database performance and minimizing licensing costs.  (WHITE PAPER) READ ABSTRACT |

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