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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Hosted CRM Buyer's Guide by Inside CRM

December 2007 - (Free Research)
In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market... 
(WHITE PAPER) READ ABSTRACT |

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc.

February 2008 - (Free Research)
This paper provides eight strategies for creating a relationship with your customers that will keep them coming back. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Pervasive BI: Driving A More Agile Enterprise by Attivio, Inc.

March 2010 - (Free Research)
This e-book from SearchDataManagement.com explores the value of BI, including its return on investment, the pros and cons of purchasing versus custom-building a BI application and how recent trends are changing the BI landscape. 
(EBOOK) READ ABSTRACT |

Social channels changing contact center certification by Salesforce.com

March 2012 - (Free Research)
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications. 
(EGUIDE) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

The Value of ITIL® Certification by Global Knowledge

February 2013 - (Free Research)
This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment. 
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Copper Cabling Troubleshooting Handbook by Fluke Networks

September 2010 - (Free Research)
Cabling installation is a multi-step process. It is a prudent practice to certify the cabling system after installation to ensure that all installed links meet their expected level of performance. Certification will likely identify some failing or marginally passing results, which must be uncovered and corrected. 
(WHITE PAPER) READ ABSTRACT |

Special report on SAP by ComputerWeekly.com

December 2013 - (Free Research)
This 9 page special report, independently written by Computer Weekly and updated for 2013, gives you the key facts on SAP, its strategy, products and services and financial performance. 
(WHITE PAPER) READ ABSTRACT |

Red Hat JBoss Middleware and Fuse Training and Certification by Red Hat

May 2014 - (Free Research)
In this brief data sheet, learn about a training and certification program from Red Hat that can help your IT staff get more out of JBoss and Fuse technology. 
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Q&A: Advice on Getting Started/ Using Reports; SDLC vs. ALM by IBM

November 2011 - (Free Research)
This application lifecycle management (ALM) Q&A with SearchSoftwareQuality.com Editor-in-Chief Yvette Francino covers ALM adoption best practices, advice on using reports and measuring productivity, the subtleties of CMMI, SDLC and ALM, and more. 
(EGUIDE) READ ABSTRACT |

Q&A: An ERP System for Enterprises of All Shapes and Sizes by SYSPRO

March 2012 - (Free Research)
This brief video introduces an ERP system designed to meet the demands of businesses of all shapes and sizes. Read on to learn about the key benefits of this ERP tool. 
(WEBCAST) READ ABSTRACT |

Agile ALM Q & A by Arrow and HP

December 2010 - (Free Research)
From this interview with Michael Hüttermann, readers will learn how software configuration management (SCM) ties in with application lifecycle management (ALM) tools, what exactly constitutes an agile ALM tool, what automation means in an agile ALM context, and finally, tradeoffs between flexibility and configurability. 
(EGUIDE) READ ABSTRACT |

FAQ Guide: Disaster recovery monitoring tools boost data protection and simplify DR by CommVault Systems, Inc.

October 2011 - (Free Research)
One of the main reasons a business would implement disaster recovery monitoring tools is to observe changes that occur in their data storage environment and notify users of these changes before a disaster occurs. To learn more about the benefits of DR monitoring tools, and how they work, check out this Q&A. 
(EGUIDE) READ ABSTRACT |

Q-EKM: Quantum Encryption Key Manager: Enterprise Proven Security for Your Valuable Data at Rest by Quantum Corporation

July 1967 - (Free Research)
Quantum's Encryption Key Manager (Q-EKM) is an Enterprise proven, easy-to-use solution for managing encryption keys across multiple Quantum libraries. 
(WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
(SOFTWARE PRODUCT)

Storage Resource Management Software: Recent Trends and Business Benefits by APTARE

December 2012 - (Free Research)
This expert E-Guide from SearchStorage.com highlights the latest SRM advances and gives examples of where and when you'd utilize them. Read on for the scoop on agentless SRMs, find pro tips for integrating SRM with your virtual environment, and find a 3-question SRM Q&A with a Gartner research director for storage technologies and strategies. 
(EGUIDE) READ ABSTRACT |

Economic Impact of IBM Worklight: Webcast Follow-up Q&A by IBM

September 2013 - (Free Research)
In this resource, explore the benefits of IBM's Worklight - a mobile application development platform, and get answers to FAQs about the technology. You'll find out how it works, the key features, and what advantages Worklight has over other platforms, specifically in the realm of mobile development. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

15 Top-Paying IT Certifications for 2014 by Global Knowledge

February 2014 - (Free Research)
It's always a good idea to take stock of your skills, your pay, and your certifications. To that end, here is a review of 15 of the top-paying certifications for 2014. With each certification, you'll find the average (mean) salary and a brief description. 
(WHITE PAPER) READ ABSTRACT |

The BPM Certification Maze: Picking the Right Program by IBM

November 2013 - (Free Research)
If you're creating or expanding your company's business process management (BPM) team, it's imperative to be sure the BPM specialists you're entrusting with your process-improvement projects have the right skills and know-how for the job. But how exactly do you do that? 
(EGUIDE) READ ABSTRACT |

CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com

October 2010 - (Free Research)
The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 
(WHITE PAPER) READ ABSTRACT |

Award-Winning Microsoft Training Including Windows Vista, MCSE Certifications, and Exchange by Global Knowledge Network, Inc.

April 2006 - (Free Research)
Our MCSE Boot Camp is an intensive program that will help you get up to speed on Windows 2003 and prepare you for three new certifications - MCSE, MCSA, and Microsoft Certified Professional (MCP) status in each of the exam topics. The course features a combination of the theory and practical aspects of the Windows 2003 technologies. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

CW+: Open Group technical document: IT Specialist Certification (ITSC) Conformance Requirements by ComputerWeekly.com

October 2010 - (Free Research)
The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 
(WHITE PAPER) READ ABSTRACT |

FAQ Guide: How to Build an Efficient Data Storage Environment by FileTek, Inc. (E-mail this company)

April 2012 - (Free Research)
This Q&A is here to help you get your storage on the right track - read on to discover how you can create a more efficient storage infrastructure today. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Three IT Questions for the Small Business Owner, Part 3 - What is IT Management and Why Should I Care? by Dell, Inc. and Microsoft

December 2009 - (Free Research)
In the third presentation transcript of this three-part Q&A series with expert Greg Shields, learn what IT Management is and why, as a small business, you need to understand and care about IT Management. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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