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Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 21, 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

Best Practices in Lifecycle Management: Comparing Suites from Dell KACE, Symantec, LANDesk, and Microsoft by Dell KACE January 01, 2011 - (Free Research) This white paper points out the challenges of selecting a lifecycle management tool and presents a comparison of various technologies on the market. Explore 45 key features across seven areas, including discovery, inventory, asset management, and more.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 4 December 2012: Games giant Sega takes to the cloud by ComputerWeekly.com December 04, 2012 - (Free Research) In this week's Computer Weekly, we talk to Sega about how the computer game giant has turned to the cloud to prepare for the Christmas rush. Our latest buyer's guide gives best practice advice on mobile device management. And Unilever tells us how business intelligence and analytics helps to better understand customer needs. Read the issue now.  (EZINE) READ ABSTRACT |

Implementing Best Practices: The Dell Management Console and ITIL by Dell and Symantec March 01, 2009 - (Free Research) The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.  (WHITE PAPER) READ ABSTRACT |

Multiple Country Implementation — Influencing Factors and Approaches by ComputerWeekly.com August 31, 2012 - (Free Research) This report from Cognizant explains the key factors which influence a multi-country solution development and implementation, along with the industry best practices and their key features.  (ESSENTIAL GUIDE) READ ABSTRACT |

RedBook: Oracle to DB2 Conversion Guide - Compatibility Made Easy by IBM September 01, 2010 - (Free Research) New IBM DB2 features make compatibility easy. In this guide, you’ll learn about native support for PL/SQL, new data types, scalar functions, improved concurrency, built-in packages, OCI, SQL*Plus, data movement tools, best practices and more—all designed to improve your ability to run applications on both DB2 and Oracle platforms  (WHITE PAPER) READ ABSTRACT |

Windows 7: Tips and Best Practices for Simplified Migration by Dell KACE July 14, 2011 - (Free Research) Migration to Windows 7 is a future reality for most. Regardless of the starting point, a migration to Windows 7 is a path that holds as many questions and challenges as it does potential rewards. Planning now can ensure a smooth transition in the future.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript:  Best Practices for Windows 7 Migration by Dell KACE July 29, 2011 - (Free Research) With a Windows 7 migration likely in the near future, preparation and planning are essential. Access this exclusive presentation transcript to learn some actionable best practices for the Windows 7 migration, including using clean installations, categorizing applications, and virtualizing applications and desktops.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy by Percussion Software, Inc. (E-mail this company) January 18, 2012 - (Free Research) Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system.  (EGUIDE) READ ABSTRACT |

Best practice in enterprise storage by ComputerWeekly.com March 22, 2013 - (Free Research) Sean Sadler, head of infrastructure solutions at Kings College London, gives best practice advice on enterprise storage for big data.  (ESSENTIAL GUIDE) READ ABSTRACT |

Cloud Storage: Five Best Practices for Moving to the Cloud by VaultLogix (E-mail this company) May 10, 2012 - (Free Research) Cloud backup is now an option for SMBs, and this expert resource includes five best practices for moving to the cloud.  (EGUIDE) READ ABSTRACT |

Expert tips, predictions and best practices for big data technology by MarkLogic March 14, 2012 - (Free Research) In this E-Guide, readers will learn the challenges big data poses for traditional analytics approaches, and best practices for success with this still emerging discipline.  (EGUIDE) READ ABSTRACT |

Open Trusted Technology Provider Standard (O-TTPS) by ComputerWeekly.com April 10, 2013 - (Free Research) This standard is aimed at enhancing the integrity of commercial off the shelf ICT products and helping customers to manage sourcing risk.  (WHITE PAPER) READ ABSTRACT |

Capacity Management Is Crucial in Virtualized Environments: Without the Right Tools, IT Service Optimization Is Tricky by TeamQuest Corporation (E-mail this company) October 10, 2011 - (Free Research) Virtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com April 03, 2012 - (Free Research) This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project.  (EZINE)

CW Buyer's Guide: Data Security by ComputerWeekly.com April 05, 2012 - (Free Research) This in-depth buyer's guide offers advice to CISOs on keeping up with security best practice as new EU data protection rules come into force  (ESSENTIAL GUIDE) READ ABSTRACT |

Presentation Transcript: Improve PeopleSoft Quality by Leveraging a Quality Assurance Center of Excellence Model by HP and FocusFrame February 18, 2009 - (Free Research) Read this webcast transcript and learn how to leverage industry-leading quality management software and best practices to reduce test cycle time, decrease project risk, and increase the quality of your PeopleSoft applications.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Storage Through the Looking Glass by ComputerWeekly.com April 22, 2013 - (Free Research) This analyst report aims to help you take a much needed step away from the technical detail of storage to create some strategic perspective.  (ANALYST REPORT) READ ABSTRACT |

E-Guide: Best practices for pen testing Web applications by Cenzic October 24, 2011 - (Free Research) This expert E-Guide examines what a Web application test is and best practices to getting the most out of them. Uncover guidelines to ensure your pen test is a success and key recommendations on how you can avoid common pitfalls.  (EGUIDE) READ ABSTRACT |

The Cloud Is Revolutionizing Load Testing: Here's How to Take Advantage by Neotys November 30, 2012 - (Free Research) The cloud is revolutionizing load testing and how it helps ensure your web apps perform well. Discover the limitations of a solely cloud-based test strategy and why you need a complementary internal testing solution.  (WHITE PAPER) READ ABSTRACT |

Guarding Against Network Failure by Hughes Network Systems (E-mail this company) August 02, 2011 - (Free Research) Network outages can affect a single branch or the entire business. Access this paper on best practices for developing an optimal disaster recovery strategy.  (WHITE PAPER) READ ABSTRACT |

Gartner: Best practices in virtualisation by ComputerWeekly.com March 09, 2012 - (Free Research) Philip Dawson, Gartner VP offers best practice advice for organisations looking to virtualise their IT infrastructure.  (ANALYST BRIEF) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc. May 10, 2010 - (Free Research) Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development.  (WHITE PAPER) READ ABSTRACT |

SharePoint E-zine -- November 2010: Best Practices for Migrating to SharePoint 2010 by SearchWinIT November 17, 2010 - (Free Research) To ensure that your migration to the newest version of SharePoint is successful, plan and document your changes, and map the source environment to the new one. Next, choose a tool to help with moving your content, and test your migration before going live.  (EZINE)

Securing SharePoint: SharePoint Security Best Practices by Thawte Inc. May 16, 2013 - (Free Research) This expert e-guide reveals must-see best practices for effectively securing your Microsoft SharePoint environment. Inside, learn how you can navigate tricky SharePoint security issues, including access control, security testing, policy and training, and more.  (EGUIDE) READ ABSTRACT |

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