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Presentation Transcript: Remote Data Center Management for Disaster Recovery Purposes by Iron Mountain August 25, 2011 - (Free Research) Andrew Burton, Editor of SearchDisasterRecovery.com and Kyle Rankin, Systems architect for QuinStreet Incorporated and President of the North Bay Linux Users Group will discuss remote server management and outline the benefits of having your data backed up somewhere off-site.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist July 28, 2010 - (Free Research) Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more.  (PRODUCT OVERVIEW) READ ABSTRACT |

Mobile Remote access services from ATT Video by AT&T Corp October 13, 2011 - (Free Research) Mobile workers need access to the same tools and applications they use in the office. Mobile Remote Access Services (MRAS) from AT&T provide added security to help keep employees connected to the tools they need to be efficient and productive.  (WEBCAST) READ ABSTRACT |

Mass-Market Broadband in High-Growth Markets by Alcatel-Lucent March 03, 2009 - (Free Research) This paper highlights how important it is for telecom service providers to deliver broadband services beyond the profitable hotspots of advanced business users and high-income residential users to reach the mass market, as well as detailing a suggested solution.  (WHITE PAPER) READ ABSTRACT |

LogMeIn Rescue Case Study: Improving Remote Assistance Efficiency at Sophos by LogMeIn, Inc. July 27, 2011 - (Free Research) Sophos chose LogMein Rescue to help them improve their remote assistance efficiency .LogMeIn Rescue has made the job of administering their remote assistance tool much easier, but it also impacts the tech and the end customer.  (WHITE PAPER) READ ABSTRACT |

Intel Laptop Processor Comparison Tool by Intel December 31, 2012 - (Free Research) See how you can use this handy comparison tool to evaluate the performance, security, and manageability features and benefits of different laptop processors. Strategically choose the solution that best matches your business needs -- click through now to get started!  (ASSESSMENT TOOL) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT)

Improving First-Call Resolution with Team Collaboration Technology by GoToAssist November 30, 2010 - (Free Research) How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support.  (WHITE PAPER) READ ABSTRACT |

Transforming the Help Desk with Remote Support Services by LogMeIn, Inc. July 27, 2011 - (Free Research) This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.  (WHITE PAPER) READ ABSTRACT |

Legacy Remote Control Tools: Not Built for Today’s Helpdesk by LogMeIn, Inc. January 11, 2011 - (Free Research) This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.  (WHITE PAPER) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

9 Advantages to Using Remote Support Tools for an IT Support Company/Consultant by GFI Software December 22, 2010 - (Free Research) With the imminent announcement of GFI MAX Remote Management’s new and greatly improved remote support tool ‘Take Control’ – it’s time to take a close look at the world of Remote IT Support.  (WHITE PAPER) READ ABSTRACT |

Protect Your Customer Data for Peace of Mind by Cisco Systems, Inc. February 2008 - (Free Research) When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.  (WHITE PAPER) READ ABSTRACT |

The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.  (WHITE PAPER) READ ABSTRACT |

RIM/Lotus Collaboration and Mobility: More than Business Value by BlackBerry February 2010 - (Free Research) This IT Briefing discusses how advanced collaboration applications from IBM Lotus and BlackBerry smartphones from RIM offer state-of-the-art technology and business advantages to corporate users.  (IT BRIEFING) READ ABSTRACT |

Cisco PIX 501 Security Appliance by Cisco Systems, Inc. The Cisco® PIX® 501 Security Appliance delivers enterprise-class security for small office and teleworker environments, in a reliable, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT)

Service excellence and Managed Print Services by ComputerWeekly.com September 2012 - (Free Research) First class service and support is essential in a managed print service, say analysts Louella Fernandes and Clive Longbottom.  (ANALYST REPORT) READ ABSTRACT |

Remote Monitoring and Management Tools Selection Tips for Solution Providers by N-able Technologies April 2013 - (Free Research) This E-Guide from MicroScope.co.UK offers advice that will help MSPs and VARs find the ideal remote monitoring and management (RMM) solution for their organization.  (EGUIDE) READ ABSTRACT |

E-Guide: Remote backups are becoming more manageable with cloud-based backup by Zenith Infotech March 2011 - (Free Research) This expert guide talks about how to manage remote backup and how to ensure that this traveling business data is secure and safe. Read on to see the new approaches to cloud based backup and its evolving presence in the storage market.  (EGUIDE) READ ABSTRACT |

Scalable Mid-Range Storage Solution by BlueArc Corp. January 2008 - (Free Research) In this white paper the new BlueArc Titan 1100 model is explored. The Titan 1100 enables a more cohesive end-to-end enterprise storage infrastructure strategy when combined with the rest of Titan family of products.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now.  (EZINE) READ ABSTRACT |

Cisco PIX 506E Security Appliance by Cisco Systems, Inc. The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT)

The Role of Remote Management in Assuring IT Infrastructure Uptime by Raritan Inc. January 2008 - (Free Research) This white paper explores the role of remote management in ensuring IT infrastructure uptime and provides an in-depth explanation of the advantages and disadvantages of in-band tools, the operational advantages of remote management, and more.  (WHITE PAPER) READ ABSTRACT |

Remote Office Backup by Buffalo Technology May 2010 - (Free Research) Many remote offices have a relatively small staff, and often lack onsite technical expertise or corporate IT staff. Yet the data generated by the staff at remote offices is a corporate asset that should be backed up just like data at corporate headquarters.  (WHITE PAPER) READ ABSTRACT |

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