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1 - 25 of 452 | Next Page

SharePoint 2010: The Future of Enterprise Content Management by AvePoint, Inc.

February 21, 2011 - (Free Research)
This paper discusses ECM’s key objectives, vital ECM functions, SharePoint’s native ECM capabilities, and how AvePoint’s DocAve Software Platform helps unleash the platform’s full potential with regard to ECM initiatives. 
(WHITE PAPER) READ ABSTRACT |

Why Passwords Aren't Strong Enough: Making the Case for Strong Authentication by RSA, The Security Division of EMC

February 10, 2012 - (Free Research)
With today’s advanced threat landscape and the increased value placed on information, relying on static passwords is no longer enough. This resource explores the need to strong authentication and the ROI benefits you can gain. 
(WHITE PAPER) READ ABSTRACT |

An Information Architecture Vision by ComputerWeekly.com

June 07, 2013 - (Free Research)
The Open Group assesses the "big data" problem and offers an Enterprise Information Planning and Architecture Model to help organisations make the most of their information. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Gartner: Decide now if you will become a money-making CIO by ComputerWeekly.com

January 24, 2011 - (Free Research)
This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020. 
(ANALYST BRIEF) READ ABSTRACT |

Presentation Transcript: Changing Authentication Options by ActivIdentity Corporation

March 21, 2011 - (Free Research)
Financial services institutions and enterprises developing high-value intellectual property need to stay on the leading edge of authentication technology. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Risk Mitigation – Bang for the Buck by ActivIdentity Corporation

March 21, 2011 - (Free Research)
Financial services institutions and enterprises developing high-value intellectual property need to stay on the leading edge of authentication technology. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 29, 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies

December 17, 2009 - (Free Research)
Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools. 
(WHITE PAPER) READ ABSTRACT |

Experian expands revenue opportunities by developing global market insight tools by Alteryx, Inc.

January 11, 2011 - (Free Research)
Experian needed to enhance its consumer insight and market analysis tool, Micromarketer, to give customers a more powerful and flexible engine. Experian leveraged Alteryx data- and country-neutral core technology to redevelop its Micromarketer product. The result was a new release named Micromarketer Generation 3 (G3). 
(CASE STUDY) READ ABSTRACT |

The Social Sales Revolution by Salesforce.com

February 06, 2012 - (Free Research)
This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. 
(EBOOK) READ ABSTRACT |

IT Connects Customers to Brands by Cisco Systems, Inc.

August 16, 2010 - (Free Research)
Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences. 
(VIDEO)

E-Guide: Social Analytics: Opportunities and Challenges by IBM

December 21, 2012 - (Free Research)
Read this e-guide to learn how social media analytics can help businesses improve marketing by quantifying customer value at different stages of the life cycle, but also that they need tools like in-memory computing to provide real-time analysis of vast volumes of customer behavior data. 
(EGUIDE) READ ABSTRACT |

Leveraging Workforce Management to Deliver Exceptional Customer Experience by Infor WFM Workbrain

August 08, 2011 - (Free Research)
Read this white paper for a more in-depth look at workforce management tools and how they can work in concert with retail initiatives to deliver on customer expectations. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Management: Digital tools to create a compelling brand experience by OpenText

May 31, 2013 - (Free Research)
In this resource, discover what it takes to provide consistent customer experiences across multiple channels in order to increase brand loyalty, grow profit margins, and reduce costs. Also, learn how web content management (WCM) tools give you the ability to create these experiences. 
(WHITE PAPER) READ ABSTRACT |

Customer Video: TripAdvisor CFO by Workday

December 14, 2012 - (Free Research)
Watch this concise webcast to discover how a single tool integrates HR and financial data to enable the largest travel website organization to provide top-notch service for their customers. 
(WEBCAST) READ ABSTRACT |

Controlling High Fraud Risk of International Transactions iovation Reputation Services by iovation, Inc.

March 2008 - (Free Research)
Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers. 
(WHITE PAPER) READ ABSTRACT |

Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation

March 2011 - (Free Research)
This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Business Productivity: Do More for Your Customers and Your Business by Microsoft

October 2011 - (Free Research)
As organizations work to meet the complex requirements of today’s fast-paced business environment, they must harness tools that optimize productivity and deliver solid ROI. Learn about cloud-based CRM tools that provide frontline employees with real-time access to customer information that can help to boost productivity and performance. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Home-Shopping Network Gets Closer to Customers with Real-Time Insights by SAP

January 2014 - (Free Research)
Find out how in-memory computing and predictive analytics tools have helped one home-shopping network offer a personalized experience and solve costly issues in real-time. 
(CASE STUDY) READ ABSTRACT |

The Unique Requirements of Product Data Quality by Silver Creek Systems

July 2008 - (Free Research)
TDWI explores traditional approaches to data quality, which focus on well structured data, and shows why these do not work with less structured product data. Read about Product Data's unique requirements and how to address them. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Proactive Service Assurance for Mobile Data Services by InfoVista Corporation

February 2009 - (Free Research)
Until very recently, customer volume for data services was so low that service providers couldn't justify investment in robust, end-to-end service assurance solutions for mobile data services. Now, with the volume of data services on mobile networks growing, the business case for such an investment is clear. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Three Improvements You Can Make Right Now to Enhance Your Customer's Experience. by Cisco Systems, Inc.

October 2008 - (Free Research)
This document explains the three steps you can take to help ensure a positive Web experience for your customers. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 452 | Next Page

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