Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Hosted CRM Buyer's Guide by Inside CRM December 2007 - (Free Research) In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market...  (WHITE PAPER) READ ABSTRACT |

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc. February 2008 - (Free Research) This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.  (WHITE PAPER) READ ABSTRACT |

E-Book: Pervasive BI: Driving A More Agile Enterprise by Attivio, Inc. March 2010 - (Free Research) This e-book from SearchDataManagement.com explores the value of BI, including its return on investment, the pros and cons of purchasing versus custom-building a BI application and how recent trends are changing the BI landscape.  (EBOOK) READ ABSTRACT |

The Web Hacking Incidents Database 2009 Bi-Annual Report by Breach Security August 2009 - (Free Research) Criminals focus on exploiting web application vulnerabilities in order to plant malware and thus infect clients who visit websites. Read this report to learn more about the drivers behind web hacking, the vulnerabilities hackers exploit, and the types of organizations attacked most often.  (WHITE PAPER) READ ABSTRACT |

LogMeIn Rescue Case Study: Improving Remote Assistance Efficiency at Sophos by LogMeIn, Inc. July 2011 - (Free Research) Sophos chose LogMein Rescue to help them improve their remote assistance efficiency .LogMeIn Rescue has made the job of administering their remote assistance tool much easier, but it also impacts the tech and the end customer.  (WHITE PAPER) READ ABSTRACT |

Radware Security Incidents Report, 1H2011 Special Focus: Multi-Layer Attack Threats by Radware October 2011 - (Free Research) This Security Incidents Report explores select cases of recent multi-layered attack threats. Read now to explore these “war stories” and gain key recommendations on how to address them.  (WHITE PAPER) READ ABSTRACT |

How 3 Cyber Threats Transform The Role of Incident Response: Targeted Attacks, System Exploits, Data Theft, and You by Guidance Software, Inc. February 2011 - (Free Research) Today’s malware enables potent multistage attacks. This paper describes how malware enables these advanced persistent threats. Three case studies explain how enterprise information security and incident response (IR) teams can employ cyberforensics tools to minimize the damage.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Endpoint Data Loss Prevention by Symantec Corporation September 2008 - (Free Research) Find out the best practices for planning for and deploying an endpoint DLP tool in your corporation. The technology overview section of this document provides a closer look on how DLP works with other existing technologies and how best to integrate DLP in your environment.  (WHITE PAPER) READ ABSTRACT |

Justifying a Computer Incident Response Plan by SecureWorks February 2013 - (Free Research) This essential resource explores the need for effective incident response in order to reduce the costs of data breaches and mitigate risk. It also outlines best practices for creating an effective Computer Incident Response Plan (CIRP) – read on to learn more now.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Incident Response - Are you prepared? by Dell SecureWorks UK August 2011 - (Free Research) In this presentation transcript, Lee Lawson, Head of Response Service for Dell SecureWorks EMEA outlines a successful Incident Response approach and best practices for your organisation.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

All the Ingredients for a Solid Security Incident Response Plan by SecureWorks February 2013 - (Free Research) Access this expert e-guide that presents the crucial steps in creating a solid security incident response plan, and the benefits one will bring to your organization.  (EGUIDE) READ ABSTRACT |

Novell® Sentinel™: Active Event Monitoring for Improved Security and Compliance Management by Novell, Inc. October 2009 - (Free Research) Novell Sentinel combines the benefits of identity and systems management with real-time security event management and monitoring. It gives you a comprehensive, real-time dashboard view of user, network and application events, so your IT staff can be much more responsive to potential threats.  (WHITE PAPER) READ ABSTRACT |

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy by Aplicor April 2009 - (Free Research) Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights.  (EBOOK) READ ABSTRACT |

7 Key Questions to Ask When Selecting an Incident Response Service Provider by SecureWorks May 2013 - (Free Research) View this white paper to learn more about how you can find the right incident response service provider. It outlines how to determine the vendor's capabilities and if the vendor represents the best fit based on your organizations unique needs.  (WHITE PAPER) READ ABSTRACT |

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc. September 2010 - (Free Research) This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.  (EBOOK) READ ABSTRACT |

The Three Most Important Elements of Incident Response Plan - Panel Video by SecureWorks December 2012 - (Free Research) This video asks today's security leaders what they feel are the three most important elements of their Incident Response plans, and whether they would respond differently if it is an advanced threat. Hear what top security professionals have to say by clicking through to watch now.  (VIDEO) READ ABSTRACT |

SPRINT Enables Intelligent Enterprise by Hewlett-Packard Company November 2011 - (Free Research) Every CIO would like to improve IT services and streamline service desk processes. Access this case study to learn how the IT department at Sprint Nextel Corporation did just that, reducing service desk incidents from 300 to 45 and slashing critical events by 20%.  (CASE STUDY) READ ABSTRACT |

The Perfect Combo: ITIL, I.T. Service Management, and Social Media by BMC Software, Inc. August 2012 - (Free Research) Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.  (VIDEOCAST) READ ABSTRACT |

Computer Forensics and its Role in the Risk Management Process by IBM May 2011 - (Free Research) The possibility of a data breach is very real – no matter how proactive your security measures are. Access this expert FAQ guide for further insight into how computer forensics can help put a well-formed incident response plan that is aligned with your information risk management and compliance strategies.  (EGUIDE) READ ABSTRACT |

Security Intelligence: A Review of LogRhythm's SIEM 2.0 Big Data Security Analytics Platform by LogRhythm, Inc. December 2012 - (Free Research) This report reviews an analysis tool that can help simplify logging and event management, allowing you to more easily separate problems and key events from normal background activity – even in the face of Big Data. Read on now to learn more.  (WHITE PAPER) READ ABSTRACT |

Niksun NetXperts by NIKSUN NIKSUN NetXperts is a web based server side software module providing non-intrusive analysis and troubleshooting expertise.  (HARDWARE PRODUCT)

Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc. June 2009 - (Free Research) A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers.  (WHITE PAPER) READ ABSTRACT |

eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience by Oracle Corporation January 2009 - (Free Research) Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy.  (EBOOK) READ ABSTRACT |

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