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Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 22, 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
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CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 23, 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
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How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
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Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 31, 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
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Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 29, 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
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Mobile apps reach the busy customer by SearchCRM

March 19, 2013 - (Free Research)
In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results. 
(EZINE) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Business Value of Sterling Commerce Managed Services for B2B Integration by Sterling Commerce, An IBM Company

September 01, 2009 - (Free Research)
Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider. 
(WHITE PAPER) READ ABSTRACT |

What if? Unleashing the Potential of Digital Signage by Insight

December 21, 2012 - (Free Research)
In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

CW Special Report on IBM by ComputerWeekly.com

April 10, 2012 - (Free Research)
This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, the services it offers. 
(IT BRIEFING) READ ABSTRACT |

Server-Gated Cryptography: Providing Better Security for More Users by Thawte Inc.

May 10, 2013 - (Free Research)
Discover how Server-Gated Cryptography (SGC)-enabled SSL certificates are crucial to protecting your organization and your end-users in the threat-filled vastness of cyberspace. 
(WHITE PAPER) READ ABSTRACT |

Creating and Managing Value with IBM Tivoli Service Management Center for System z by IBM

October 27, 2008 - (Free Research)
Read this white paper to learn how IBM Tivoli Service Management Center for System z can help you reduce the overall cost of IT by transforming your data centre from a reactive, resource focus to a business-driven, proactive service. 
(WHITE PAPER) READ ABSTRACT |

Tivoli Endpoint Manager: Continuous Compliance In A Distributed World by Mainline Information Systems

May 26, 2011 - (Free Research)
Through this webcast you will learn about endpoint security and the new solutions being offered with more tools included than previous years. You will find out how endpoint security is made up a various security tools in order to meet compliance standards and increase your organizations bottom line. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Tivoli Storage Manager by Mainline Information Systems

June 20, 2011 - (Free Research)
Since its inception in 1993, TSM has been a leader in disk-to-disk backup, which has been taken to a whole new level with TSM 6. Join Business Continuity Specialist Chris Dedham of Mainline Information Systems as he discusses the latest release of TSM, version 6.2.2, in this webcast transcript. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Demo: Tivoli Identity Manager Express - Highlighting Security and Identity Management by IBM

March 13, 2009 - (Free Research)
This multi-part demonstration highlights the security and identity management functions, features, and value of IBM Tivoli Identity Manager Express, including how it can benefit your organization's endpoint security. 
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Maintaining Continuous Compliance – a new best practice approach by IBM

July 01, 2011 - (Free Research)
When trying to achieve continuous compliance with internal policies and external regulations, organizations need to replace traditional processes with a new best practice approach and new innovative technology, such as that provided by IBM Tivoli Endpoint Manager. 
(WHITE PAPER) READ ABSTRACT |

Video: SaaS Endpoint Visibility and Security with Tivoli Endpoint Manager by IBM

August 05, 2011 - (Free Research)
Check out this series of quick, user-focused videos to learn what customers are saying about Tivoli Endpoint Manager. Discover if this security and management solution is right for your organization's needs by clicking through to learn more. 
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IBM Tivoli Security User Compliance Management Demo by IBM

December 2008 - (Free Research)
This demonstration shows how Tivoli's security management products work together to provide an audit trail of unauthorized access when an IT administrator logs in to a human resource database containing sensitive information. 
(DEMO)

IBM Tivoli Live Monitoring Services Demo by IBM

May 2011 - (Free Research)
Watch this demo to see how Tivoli Live can help you manage the health and performance of your data center's resources—including operating systems, virtualized servers, middleware and applications. 
(PRODUCT DEMO) READ ABSTRACT |

Why Switch to Tivoli Endpoint Management, built on BigFix Technology by IBM

July 2011 - (Free Research)
In a world accustomed to multiple fragmented technologies and point solutions, IBM Tivoli Endpoint Manager offers a unified management platform that automates and streamlines systems and security management. 
(WHITE PAPER) READ ABSTRACT |

Realizing Business Value with Identity and Access Management by IBM

September 2009 - (Free Research)
Read this white paper to learn how IBM identity and access management solutions help organizations realize business value through a centralized, automated identity and access management infrastructure. 
(WHITE PAPER) READ ABSTRACT |

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