This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. 

Discover how to mitigate today's increasingly sophisticated attacks with next-generation intrusion prevention (IPS). View now to explore how McAfee Network Security Platform 7 and an integrated network security framework can help deliver new levels of protection. 

To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. 

This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020. 

This white paper features results of a survey conducted by Gartner. The survey asked business intelligence (BI) leaders to explain their experiences with BI platforms from 25 vendors 

In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 

The Gartner storage research community outlines in their paper that many IT leaders are under pressure to virtualize their infrastructures, in part because virtualization cuts costs and improves IT efficiency.  However, IT leaders should virtualize their systems incrementally to ensure the most effective outcome. 

If there's one absolute truth in Healthcare IT, it's that data will continue to grow exponentially. Data intensive image archiving, electronic medical records, and healthcare management systems have greatly increased data storage and recovery requirements for healthcare providers. How do you find the right storage system to fit your needs? 

Declining hardware and software costs have an impact on total cost of ownership (TCO), but how desktop PCs are managed remains the most critical factor in reducing TCO.   This Gartner article illustrates how a higher management level for desktops can achieve lower TCO and improved user productivity. 

In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now. 

In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now. 

In this week’s issue of Computer Weekly, we look at the future of computer science education now the government has scrapped the current ICT curriculum, and what this means for the IT industry. We talk to an early adopter of the government G-Cloud plan; and we examine the key challenges for network architects. Download the new issue now.