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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Quantum DXi-Series: Deduplicated Backup and Remote Replication Solutions by Quantum Corporation
June 10, 2009 - (Free Research)
Watch this illuminating video to learn more about data deduplication as well as how the Quantum DXi-Series disk backup and replication solutions leverage data deduplication technology to dramatically shrink your disk requirements and enable remote replication replication as a disaster recovery technique.
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Communications Skills for Remote Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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Remote Office Backup and Rapid Recovery Solutions… on a budget by Double-Take Software
November 19, 2009 - (Free Research)
Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees.
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Giving Nurses More Time to Care by LogMeIn, Inc.
September 16, 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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EVault Remote Disaster Recovery by i365, A Seagate Company
November 16, 2009 - (Free Research)
EVault Remote Disaster Recovery Service (RDR) is a hosted service to help you quickly recover your key servers and data after a site disaster, and remotely access them in a secure virtual environment.
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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft
January 01, 2008 - (Free Research)
Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
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Accelerate ITIL Initiatives by Bomgar Corporation
(E-mail this company)
March 01, 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
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Best Practices for Wireless Technology for Fixed Video Surveillance by Motorola, Inc.
August 21, 2009 - (Free Research)
As organizations address the implementation of fixed video surveillance solutions, they must carefully consider the most important factors, in particular the Big Three issues concerning the infrastructure required to support cameras at selected locations: cost, deployment time and performance. Read this white paper to learn more.
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Optimize Application Performance and Security by Blue Coat
May 14, 2009 - (Free Research)
Blue Coat ProxyClient helps deliver a headquarters work experience to all employees wherever they are. With ProxyClient, you can define which applications to accelerate and which to block based on security and bandwidth requirements.
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Dynamic Virtual Clients by Intel
November 05, 2009 - (Free Research)
In this video, Dave Buchholz and Clyde Hedrick explain how Intel IT is considering implementing Dynamic Virtual Client (DVC) technology that will provide a more robust and flexible platform that users want and that the enterprise needs.
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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc
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VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.
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Secure Employee Mobility and the Need for Identity Assurance by RSA, The Security Division of EMC
May 2008 - (Free Research)
Organizations have to allow employees remote access to corporate information resources in order to accelerate business growth. This paper explores the ways that successful organizations are enabling secure employee mobility while assuring the identity of the users accessing enterprise network resources from remote locations.
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MobilePASS Software Authenticators Flash Demo by SafeNet, Inc.
November 2009 - (Free Research)
MobilePASS offers the security of strong two-factor authentication in a software token. View this demo and find out how MobilePASS allows you to easily and cost-effectively expand the range of online services offered to employees, customers, and partners.
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Top 10 Ways to Optimize Remote Office Disaster Recovery by Zenith Infotech
October 2009 - (Free Research)
Dealing with disasters at remote offices, where you likely have little or no technical staff, can be challenging—and, if you're not careful, expensive. Here are our top 10 tips for optimizing branch office DR while achieving overall improvements in cost efficiency.
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Five Golden Rules for Branch Collaboration by Cisco Systems, Inc.
October 2009 - (Free Research)
As an IT Professional, it's a priority to centralize data to make it more available, redundant and secure; but, at the same time, you've got to meet the needs of increasingly demanding remote users. Join this webcast now to hear from industry experts on how you can overcome these challenges with the 5 golden rules for branch collaboration.
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Learn about the 7 Advantages of Backing up into the Cloud by i365, A Seagate Company
October 2009 - (Free Research)
With EVault disk-based backup solutions, your data is automatically backed up and can be stored on-site, offsite or both with local and remote vaults. Learn about the 7 Advantages of Backing up into the Cloud by view this video.
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Why Your Small Business Needs a "Real" Server by Dell, Inc. and Microsoft
December 2009 - (Free Research)
Your small business needs a real server. Not a PC that has been tricked out to look and act like a server. PCs disguised as servers are vulnerable to the kinds of catastrophic failures that will cripple your business. Invest now in a real server. It just may be the best thing you can do for your small business.
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eGuide: An In-Depth Look at Data Deduplication Methods by CDW Corporation
September 2009 - (Free Research)
This E-Guide will discuss the various approaches to data deduplication. You'll learn the pros and cons of each, and will benefit from independent expert insight that will help you get the most out of the approach you take with data deduplication technology.
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