Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 

One of the most important features in vSphere, snapshots, is often misused. This tutorial offers a complete overview of the ways to use snapshots responsibly, addresses the issues that could arise from misuse, and explains how to solve common problems. 

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

Rather than deploying yet another desktop operating system without addressing endpoint security problems, the smarter choice may be to deal with the issue once and for all during your Windows 7 system migrations. In this resource, explore 6 frequently asked questions to help you on your way. 

Requiring a high performance, scalable and reliable networking infrastructure at its new facilities, O'Keeffe & Swartz turned to HP. With support for IP telephony a requirement, an HP Converged Infrastructure was deployed, along with Mitel IP telephony and HP Networking Software. 

It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. 

This white paper offers a rapid, flexible and simple approach to connect your enterprise and cloud applications in mere days. 

In this expert webcast, learn how to recognize and deal with common RAID issues in storage arrays. 

Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation. 

Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company. 

The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems.